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About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Our Company History

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Service Valeter vacancy

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THE ALL NEW BMW X3 HAS ARRIVED.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Craig Bowers

Head of Business

David Stuart

General Sales Manager

Gavin Bremner

BMW New Car Sales Manager

Richard Irving

BMW Used Car Sales Manager

Shaun Todhunter

Assistant Service Manager

Steve Morgan

Transaction Manager

Phil Howe

BMW Transaction Manager

Tim Natrajan

BMW Sales Executive

Peter Breen

BMW Sales Executive

Neil Munro

BMW Sales Executive

John Shaw

BMW Sales Executive

David Beattie

BMW Sales Executive

Martin Bone

BMW Sales Executive

Fiona Ismay

BMW Sales Executive

Sandor Palumbi

BMW Sales Executive

Julie Muir

Corporate Sales Executive

Annie Thomson

Service Advisor

Ed Mellor

Service Advisor

Ian Thompson

Stock Controller

Rob Galdins

BMW Genius

Kim Aldersey

Retention Manager

Debbie Hebson

BMW Receptionist

Rodney Telford

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car collected an delivered and repair carried out perfectly

Service

First class service as always

Service

Job done quickly and a clean car to boot!!

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW service team during your recent visit. Kind regards, Craig Bowers Head of Business.

Effective and efficient centre, more than met my expectations

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW service team during your recent visit and look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Went out of their way to make sure Lloyd Blackpool paid for an issue that should have been picked up when we bought the car

Service
Thank you for your response, I am delighted to hear that you were well looked after by our BMW service team during your recent visit and that you have had a positive experience. Kind regards, Craig Bowers Head of Business.

I don't believe the experience could be any better.

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW service team during your recent visit and that you have had a positive experience. Kind regards, Craig Bowers Head of Business.

All my needs were attended t5o and expectations on pick up time were perfect. I got the use of a car last minute which I hadn't booked so it was useful.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit and that we were able to meet all your requirements. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Continued good service and support from the team including updates on progress.

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

staff are always helpful and efficient

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after by our BMW Service Department during your recent visit and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Quick and easy process - however we were told that we would be sent a quotation to save for the next scheduled service of the car. I am yet to receive this as promised!

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW Service department during your recent visit. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

MOT. What can go wrong with a BMW?

Service
Thank you for your response, we welcome all feedback to continue to improve our customer care. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department by the team. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Thorough service and friendly professional staff.

Service
Thank you for your fantastic response, as a five star centre I am delighted to receive customer feedback that reflects this status. It is fantastic to know that you have been well looked after during your recent visit and that you have had a positive experience from our BMW Service Department. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Friendly staff , even dropped off and picked up in town.

Service
Thank you for your fantastic response. As a five star centre it is wonderful to receive feedback from a valued customer that reflects this. I am delighted to hear that you were well looked after by the team and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Had to wait for the curtesy car, even though it was booked.Upgrade not put on invoice for my records. GRV?

Service
Thank you for your response. My sincere apologies that there was a delay in receiving the courtesy car, there can on occasion be delays, we have taken your feedback & used it to review our process to try & avoid this occurring in the future. Please be assured that all service visits are recorded to the vehicle record on our system. I am delighted to hear that you were well looked after by the team during your visit & look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Satisfied

Service
Thank you for your positive response, as a five star centre we are continuously using our customer feedback to improve and maintain this status. I am delighted to hear that you were well looked after and that we were able to provide you with a courtesy car during your visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Brilliant service, always feel welcome and well looked after

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that reflects this. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

The salesman and all the staff at Carlisle try to make sure you are welcome and all points are covered.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW service Department. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Friendly efficient staff

Service

Czar in for software update was returned immaculate

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Staff informative and polite

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

There were no issues to address with the car and it was serviced efficiently within the time frame. It is always very helpful to have a driver take me in to Carlisle and pick me up at the required time.

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Customer service and efficiency were faultless

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Service Department and the team during your recent visit. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Excellent customer service

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit. As a five star centre it is always wonderful to receive feedback from our customers that reflect this. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

I have great faith in the level of service offered at Lloyds Carlisle having dealt with them for a number of years and you are always sure of a warm professional welcome from the staff both in the workshop and the showroom.

Service
Thank you for your fantastic response, I am delighted to hear that you have had such a positive experience during your recent visit to our BMW Service Department and that you have been well looked after by the team. As a five star centre it is wonderful to receive feedback from a valued customer that reflects this. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

No issues with lifts home and to garage

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit and that we were able to accommodate your requirements. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

The service given by my preferred BMW dealer was efficient, courteous and resolved my query promptly.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after during your recent visit to our BMW centre. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

My car was serviced and MOT'd . I had asked for a courtesy car as I had several errands to do whilst in Carlisle. This was not a problem, car I was loaned was ideal and the garage let me know when my car was ready.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I could not fault the service I received.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Bowers.

Fantastic as ever

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

They go above & beyond.

Service
Thank you for your fantastic response, I am delighted to hear that you have had a positive experience during your recent visit to our BMW Service department and that you were well looked after by the team. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Supplied a car while mine was being looked st most helpful with my wife being disabled

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW service department during your recent visit. As a five star centre we are always taking on board our customer feedback to continue to improve our customer experience and maintain our five star status. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Flawless service from Andrew Robinson, he is like a god walking among mere mortals.

Service
Thank you for your excellent response, it is wonderful to receive such fantastic feedback in regards to our BMW Service Department and the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Good customer service, however after service tyre pressure sensors were showing a fault, this wasn't corrected on returning the car again. It was finally sorted by an independent tyre company.

Service

Staff are very attentive and professional

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Have been looked after every time our vehicle has been in for anything. All staff we dealt with have been nothing but friendly and professional.

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive five star experience. As a five star centre it is wonderful to receive customer feedback that reflects this. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

I found Lloyd’s BMW Carlisle staff to be very polite and friendly I was offered a cup of coffee and shown to the customer waiting area which was very comfortable and modern

Service
Thank you for fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Service team and that you have had a fantastic experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

They found the answers to my questions and gave me the replies when I collected the car

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service department during your recent visit and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Great service lovely coffee lovely staff

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after during your recent visit to our BMW Service centre. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

The staff a t Lloyd Bmw where very helpful with any questions I asked.

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW Service team during your recent visit and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Efficient throughout the service/mot process

Service
Thank you for your response, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Prompt service with excellent feedback and valet

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW service department. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Great service and friendly staff

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again. King regards, Craig Bowers Head of Business.

Completed on schedule as promised.

Service

the service i received from lloyds was excellent and i was completely satisfied.

Service
Thank you for your fantastic feedback, as a five star centre it is wonderful to receive customer feedback that also reflects our status. I am delighted to hear that you have been well looked after by Shaun and the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

The car presented with a brake warning suggesting that the brake pads required attention. We were going on holiday so service reception gave me an appointment for the same afternoon.The job was done, car valeted and we were on the road within 2 hours

Service

Great service accommodating and professional

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after during your recent visit to our BMW Service Department and that you have been well looked after by the service team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Knowledgeable & friendly staff, kept me up to date with progress through to completion

Service
Thank you for your fantastic response, I am delighted to hear that you have had a five star experience and that you were well looked after by our service advisor Annie. As a five star centre it is fantastic to receive feedback that reflects this and to hear that our staff are delivering that experience to our customers. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

My car was repaired quickly and I have had no problems since. I was driven home after dropping my car off and picked up again to collect it. Very good service.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after during your recent BMW Service visit and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Service is second to none

Service

Efficient and polite staffEverything completed on timeAlso car cleaned inside and out

Service

The issue is a mechanical noise that had appeared. the techncian was unable to tie it down to anything concrete so i am still broadly in the dark. It may be down to tyres but I am waiting for the noise to get worse in an effort to tie it down.

Service

Staff at Service desk are fantastic, as are the reception staff at the entrance.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service team and that we were able to accommodate your requirements. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

LLoyds are efficient friendly and reliable. Always prepared to go the extra mile to help.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Service team and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Everyone we came into contact with was so helpful and friendly.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Lloyd Carlisle always go the extra mile

Service
Thank you for your fantastic feedback, it is wonderful to receive such positive feedback from a customer of ours and that you are enjoying your BMW. I am delighted to hear that you were well looked after by our BMW Service team and that they provided a positive experience during your visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

From the greeting to the service it is first class

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after during your recent visit to our BMW Service department and that you have been well looked after by our team. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

It was not a major service so no work required, just a check, but a video sent to confirm all was well and a wash and vac made it very satisfactory rather than fairly!

Service
Thank you for your response, we value all of our customers feedback so that we can continue to improve and maintain our five star status. We always aim to deliver a great customer experience during all your visits to the centre. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Relacksing

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service department and that you have had a positive experience. As a five star centre it is wonderful to receive feedback from our customers that reflects our status. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

It was no hassle. Work done to a high standard.

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

The whole BMW experience is flawless, staff are very friendly and professional giving clear information about your vehicle and when it will be ready and how much it will cost.

Service
Thank you for your great response, I am delighted yo hear that you were well looked after by our BMW Service Department and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Use off courtesy car is a great advantage for customers

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Efficiency and Service

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service Department and that you had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

I liked the live video touch checking my car over for health check, very friendly staff nothing is a problem.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW service department during your recent visit and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Job completed and car valeted

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW service department during your recent visit. As a five star centre it is always great to receive customer feedback that reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Because it is true

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW Service department during your recent visit and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

quick and efficient

Service
Thank you for your great response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

There was a quick response to the mechanical problems faced. The visit had not been pre booked so it was good to have the issue dealt with immediately.

Service
Thank you for your fantastic response, I am delighted to hear that you have had an excellent experience during your recent visit. As a five star centre we value all customer feedback to continuously improve our customer experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everyone I came into contact with was courteous and efficient, but above all 'human'!

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW Service team and that you have had a positive experience. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Can not fault the service at all. First class and no complaints

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

I have found no problems with this dealership,always very helpful.

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW service department during your recent visit. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Staff are so helpful and genuinely want to assist in any way they can.I feel like I am a valued customer.

Service
Thank you for your fantastic feedback, as a five star centre it is wonderful to receive customer comments that reflect this. I am delighted to hear that the BMW Service team have provided you with a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Exemplary service from start to finish

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW service team during your recent visit. As a five star centre it is wonderful to receive feedback that reflects our status and our team. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Car was returned to me washed and valeted it looked brand new

Service
Thank you for your response, I am delighted to hear that you have been well looked after by our BMW Service team during your recent visit and that you had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

The staff were very efficient and ensured they got my car ready in the minimu. Time possible so I didn’t have to wait around any longer than was necessary.

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after by our BMW Service Department. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Everything was made easy and I had my car back to me within an hour. Excellent service

Service
Thank you for your great response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Because of the highly efficient manner in which each contact I had was dealt with. These are very "customer focused" people.

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after by our BMW Service team during your recent visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

10 out 10 as usual.

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW Service Department and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Did exactly what was required

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after during your recent visit to our BMW Service department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very helpful and accommodating when we wanted the car serviced.

Service
Thank you for your great response, I am delighted to hear that you have been well looked after by our BMW Service Department. As a five star centre we still take on our customers feedback to continuously improve our customer service experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Stuff an amazing service team! Very professional and friendly!

Service
Thank you for your fantastic response, I am delighted to hear that you have had a positive experience during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Good and quick service. Friendly sraff

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

As above.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service team and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

The did the service well within the time as I had another appointment

Service
Thank you for your response, I am delighted to hear that you were well looked after and that you had a positive experience during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

From booking my car in to getting it back once the service was finished everything was done perfectly. Staff as always very helpful, especially Annie at the service desk.

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service Department and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Car was returned cleaned and vacced and ready to go.

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service Department and the team during your recent visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

They completed the work in good time at a reasonable price and kept me informed of progress/issues during the day

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

As usual the individual touch manages to shine through with Lloyds and it's nice to go to a garage where you are known and greeted by name.

Service
Thank you for your great response, we welcome all feedback to continuously try and improve our customer experience. I am delighted to hear you had a positive experience during your recent visit to our service department. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

I was very satisfied with their whole attitude. Nothing is too much of a trouble.

Service
Thank you for your response, I am delighted to hear that you were well looked after by our BMW Service Department. As a five star dealer it is fantastic to receive feedback that reflects this and that you have had a positive experience during your recent visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everyone at Lyons is professional, helpful and friendly. Very efficient. The technician took time with us to ascertain where the ‘noise’ was coming from. We have never had anyone from the workshop discuss our cars with us before we bought a BMW.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Always feel there's room for improvement

Service
Thank you for your response, as a five star centre it is great to receive positive feedback towards the Service Team and the Centre that reflects our five star status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Good communication from the staff about the cars needs and service requirements

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service team and that you had a positive experience. As a five star centre it is great to receive positive feedback. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very efficient.

Service
Thank you for your fantastic feedback, as a five star centre it is wonderful to receive customer responses that reflect this. I am delighted to hear that you have been well looked after by our BMW Service team and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Excellent communication, staff very friendly and helpful

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit. As a five star centre it is wonderful to receive feedback from our customers that reflect this. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Rapid and very helpful service.

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit and that you had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Excellent customer service, a lift home after dropping the car off and picked up later on to collect the car. Very professional level from all people we dealt with

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after by our BMW Service Department and that you have had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

I managed to drop the car off myself but have been ill awaiting hospital treatment so couldn't get back across to pick it up. When I explained this to Annie on the service desk she had it delivered back to me which was greatly appreciated.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by Annie in our Service Department and that she was able to assist you while you were in well, I hope you are on the mend and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

BMW Carlisle provide a good service in very nice and comfortable surroundings which enhances the whole buying experience.

Service

Service reception identified problem immediately and booked car in for repair

Service
Thank you for your great feedback, I am delighted to here that you and your vehicle were well looked after by our BMW Service department and that your issue was identified and resolved promptly. As a five star centre it is fantastic to receive customer feedback that also reflects this. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Not only did my car get the srmervice that it needed, but it was also cleaned inside and out,given a heakth check and a bad scratch was touched up for me. I was offered a lift home by a lovely driver and collected later that day.

Service
Thank you for your fantastic feedback, I and delighted to hear that you were well looked after during your visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Video sent to keep to show all information about car

Service
Thank you for your response, I am delighted to hear that you were well looked after by our BMW Service Department during your recent visit. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

They were able to fully explain what they had done to rectify the vehicle.

Service
Thank you for your great response, I am delighted to hear that you have been well looked after by our BMW Service Department and that you have had a positive experience during your visit. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Out standing service and atmosphere made it a pleasure to deal with a family garag

Sales

Service always first class and a good deal on offer

Sales

Friendly, knowledgeable and efficient salesman. Excellent dealer support staff. All worked as a team to deliver and service my car to my schedule and to high standards. Exceptional.

Sales

John Shaw and Richard Irving were both excellent through the who purchase process

Sales
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by both John and Richard during the purchase of your new BMW. I hope you are enjoying your new car and look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

As above, attentive professional sales staff, comfortable sales centre.

Sales
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW sales team and that you have had a positive and enjoyable experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Again all done to meet our needs. Staff very polite and respectful

Sales
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after during the recent purchase of your new BMW. I hope you are enjoying your new car and wish you many happy miles. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Good salesman, very informative

Sales
Thank you for your fantastic response, I am delighted that you have had a positive experience during the purchase of your new BMW and that you have been well looked after by our Sales Team. I hope you are enjoying your new car and wish you many happy miles. Kind regards, Craig Bowers Head of Business.

As usual. Smooth excellent service and handover.

Sales
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during the purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that reflects this. I hope your are enjoying your new car and look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Salesman easy to converse with and extremely helpful

Sales
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by during the purchase of your new BMW. I hope you are enjoying new car and we look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

The whole team at Lloyds Carlisle knew both me and my wife, we were always recognised and addressed by name. One of the Sales Managers, I met on a subsequent visit to the showroom also knew I had just purchased a 7 series even though we had not met.

Sales
Thank you for your fantastic feedback, I am delighted to hear that you have been so well looked after by our Sales Executive Fiona during the recent purchase of your new BMW. As a five star centre it is wonderful to receive feedback from our valued customers that reflects also this. I hope you are enjoying your new car and we look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

The attention we had from Gavin Bremner was excellent

Sales
Thank you for your great feedback, I am delighted to hear that you were well looked after during the purchase of your new BMW and that you have had a positive experience. We look forward to seeing you again soon. kind regards, Craig Bowers Head of Business.

The centre offered all that I wanted or could have required and did so in a friendly, helpful and professional manner.

Sales
Thank you for your fantastic response, I am delighted to hear that you were well looked after during the recent purchase of your new BMW. I hope you are enjoying your new car and we look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Excellent service from start to finish

Sales
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after during the recent purchase of your new BMW. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I very straightforward process and it made a difference knowing that Peter was also as pleased as myself for me to be collecting my new car

Sales
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Sales executive Peter during the purchase of your new BMW. I hope you are enjoying your new car and look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I was impressed by the attitude and the helpfulness of the staff. If I was not i would have not purchased 5 consecutive vehicles from this agency.

Sales
Thank you for your response, as a five star centre we take all customer feedback on board to continue to improve and maintain the customer service and experience our teams deliver. I am delighted to hear that you have had a positive experience during the purchase of your new car and look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

The BMW Centre, Lloyds BMW (Carlisle), was a very comfortable, impressive new facility, with a modern layout, friendly and knowledgeable staff, and a large number of vehicles on display. Sales Executive, Neil Munro, was a pleasure to deal with.

Sales
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Sales Executive Neil during the purchase of your new car. As a five star centre it is wonderful to receive feedback from one of our valued customers that reflects this status. I hope you are enjoying your new car and we look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

because of the above answers

Sales
Thank you for your great feedback, I am delighted to hear that you were well looked after during the purchase of your new BMW. I hope you are enjoying your new car and wish you many happy miles in it. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Excellent building layout and always asked if one would like a coffee etc. Presentation of the new vehicle first class with its own delivery booth which allows the salesman to demonstrate the vehicles controls etc with no interference from others.

Sales
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW sales team during your the purchase of your new BMW. I hope you are enjoying your new car and wish you many happy miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Sales advisor Neil Munro from Carlisle kept in contact with us at every stage of the process stress free . Thanks

Sales
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our Sales Executive Neil during the recent purchase of your new BMW. I hope you are enjoying your new car and look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Kept up to date 100%, was made to feel like a VIP

Sales
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our Sales Executive Peter during the purchase of your new BMW. I hope you are enjoying your new car and wish you many happy miles in it. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.