Lloyd Carlisle Star Rating
Sales
16 comments from 39 reviews
Service
27 comments from 87 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I must give them a 5."
"The car has an oil leak which I was told had been fixed but it hasn't and I will have to go back again for the same job."
"Lloyd BMW provide first class friendly service. Absolutely no problems."
"Dealer very accomodating, kept me informed"
"Excellent staff"
"Attended on 3 seperate occasions for the same fault"
"Amazing, could not fault them. Helpful and courteous. Unlike BMW Inverness and BMW Reading"
"I just went to get mud flap put on. Very pleased."
"service team at lloyds are exemplary.they are knowledgeable,courteous and helpful.could not be improved at all.Ian Thomson in particular is excellent."
"We had a tyre problem whilst travelling North and they resolved within 30 mins what more could you want"
"As always a proficient excellent service, it has got to be one of the best in the country"
"excellent dealership, customer friendly and efficient."
"There very helpful ."
"Excellent service."
"the car was delivered to the house for me the next day but obviously the problem is still occurring."
"Everything went fine"
"Lloyds offer the very highest level of customer service"
"The Staff are excellent."
"Pleasure to deal with."
"We were kept informed the whole time. They were very good."
"Quite happy with them ."
"Given lift into charlisle and collected when car was ready. Excellent service."
"Very well trained, friendly and helpful."
"THE dealership premises are looking a bit tired after 9 years could do with a makeover air con outlets need cleaning"
"Very satisfied with dealership, staff were professional and attentive"
"The sharkfin was replaced and unfortunatley,the adjacent roof was dented.This is due to be repaired."
"Always a warm welcome."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Very happy."
"Excellent service with Lloyds of Carlisle"
"Gavin Bremner made the purchasing and handover a real pleasure"
"Dealer always very helpful and willing to go the extra mile"
"My saleman Phillip Howe was very knowlegable and helpful in aiding me on my choice and to make sure my new car met all my needs."
"Phil my saleman wwas very helpful and easy to get on with."
"The service was ok. Except they would not take a cheque for payment for the vehicle. Nothing was said and i was not happy at all."
"Simon in sales was very good."
"Brillant customer service"
"John Shaw has sorted out my last 2 BMWs, very satisfied"
"Dave Savage was very helpful and understood exactly what our requirements were. I would like you to pass on our thanks to him. We have bought several vehicles from Lloyd and will definitely work with David when we change this vehicle in 3yrs time."
"Staff at all levels are friendly, helpful,and genuine."
"Richard Irving the salesman I dealt with was fantastic. He provided me with regular updates on the delivery date of my car and due to it being delayed provided me with a courtesy car for just over a week excellant customer service."
"once again the dealership were excellent in all aspects of this purchase my 14th BMW staff are so friendly courteous and efficient willing to go that extra mile makes the deal go smoothly especially neill and mike making the purchase a pleasure"
"Genuine interest. And attention to my requirement"
"as said previously"