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About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

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BMW Sales Relocation

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Our Service & Parts Department Have Moved.

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BMW xDrive

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Technician Vacancy

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BMW APPROVED USED CARS.

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ROOF OFF. GAME ON.

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Explore the dealership - We have temporarily relocated to Montgomery Way, Rosehill

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Although a curtesy car was not available, I was dealt with efficiently and quickly. Disappointed that the fault occurred when the car is only nine months old. Perhaps a recall was in order.

Service

1st class customer service

Service
Thank you for taking the time to leave your response, I am delighted to hear that you had such a great experience whilst visiting our service department at Lloyd BMW Carlisle. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

more expensive than I was expecting. courtesy car was dirty inside to the point my wife had to sit on a towel(looked like a drink had been split & left to dry).Service personnel very professional/helpful.

Service

Very pleasant staff, doing best to help.

Service
Thank you for taking the time to leave your great response, I am pleased to hear that you were well looked after and had a positive experience. Kind regards, Craig Bowers Head of Business.

Friendly customer service staff

Service
Thank you for taking the time to leave your great response, I am pleased to hear that you were well looked after and had a positive experience. Kind regards, Craig Bowers Head of Business.

Car was polished when I dropped it off. When I got back, it had water marks all over. It had been washed (which I get is complimentary) but it hasn't been dried, so had to get the car washed again.

Service

Two of the little caps. Were missing off the tyres. I asked for them to be replaced and they charged me for them. They were only a few quid but I thought that was a bit tight. It was the cars 1st service.

Service
Thank you for taking the time to leave your comments. As a company we do provide a number of complimentary items for our customers. Free safety health check, free wash & vacuum, free refreshments & free Wi-Fi during your visit. Unfortunately we cannot also provide free parts that have been requested. That said, we do appreciate your feedback & will review our processes moving forward. Kind regards, Craig Bowers Head of Business.

Service done as planned; another problem identified and resolved.

Service
Thank you for your continued custom and for taking the time to leave us your positive comments. I am pleased to hear how happy you are with your recent experience at Lloyd Carlisle BMW Centre. Kind Regards, Craig Bowers Head of Business.

Staff are always really helpful. You don't know what's going on behind the scenes with your car but you get a sense from how professional the staff at BMW are, im reassured everything will be ok.

Service
Thank you for such positive feedback & for awarding us a 5 star rating. We are always striving to give a professional service when you visit our BMW Centre, so I’m thrilled to read your comments. We appreciate your custom & look forward to welcoming you on your next visit. Kind Regards, Craig Bowers Head of Business.

Hassle free and friendly staff , relaxed environment and being able to enjoy a coffee if you are waiting.

Service
Thank you for your kind response, I am delighted to hear that you had such a great experience and that you were well looked after. Kind regards, Craig Bowers Head of Business.

I was told that my tyre change from winter to summer would take one hour my car was in on time but I had to ask twice when it would be ready two hours I think was not the best service I have had

Service
Thank you for your feedback. We are sorry that the work done on your vehicle took longer than expected. Occasionally work will take a little longer than planned. The complimentary wash & vacuum & vehicle health check also added to the duration of your visit, but following our phone conversation I am very pleased to hear that you are still happy with our service & we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everything went smoothly as expected

Service
Thank you for choosing Lloyd Carlisle BMW Centre to service & look after your BMW X3. We really appreciate your custom & feedback & are pleased to hear that everything went smoothly on your recent visit. Kind regards, Craig Bowers Head of Business.

work was does to a very high standard, and they were very friendly

Service
Thank you for taking the time to leave your great feedback, I am delighted to hear that you were well looked after and had a great experience whilst visiting our service department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Excellent and prompt customer service.

Service
Thank you for taking the time to leave your great feedback, I am delighted to hear that you were well looked after and had a positive experience whilst visiting our service department and look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Courtesy car, welcoming staff, good facilities, car ready on time and cleaned.

Service
Thank you for taking the time to leave your great feedback, I am pleased to hear that you were well looked after and the experience whilst using our service department was positive. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Parts were required for my car which were not in stock, this necessities another trip to the garage

Service

Very friendly staff, told me everything I wanted to know. Good px. Found car I wanted. Could not be better

Service
Thank you for such positive feedback. We appreciate you choosing Lloyd Carlisle BMW Centre to purchase your new 2 Series Luxury Active Tourer. It is a pleasure to hear how happy you are with the service you have received from our staff. We hope you are enjoying your new BMW & look forward to seeing you on your next visit. Kind Regards, Craig Bowers Head of Business.

Booked a pre warranty check and when I dropped off the car I was told it was to early date wise to do the check,so booked it in for the next weekend and was told the same thing when I dropped the car off so have had to book it in a third time

Service
Thank you for your valuable feedback. The free end of warranty check must fall within the final month of the warranty period, which has meant that unfortunately we were not permitted to carry this out for you until this latest visit. Please accept my sincere apologies for the oversight during your booking which resulted in your need to reschedule. Kind regards, Craig Bowers Head of Business.

everything was done at the booked time and finished promptly

Service
Thank you for taking the time to leave us your positive feedback. We appreciate you choosing our Aftersales team at Lloyd Carlisle to service & look after your BMW & we look forward to welcoming you in the future .Kind regards, Craig Bowers, Head of Business.

They did exactly what I asked for and the car was cleaned inside and out

Service
Thank you for taking the time to leave your great feedback, I am delighted to hear that you were well looked after and received a high level of service from our team. Kind regards, Craig Bowers Head of Business.

Understood requirements, quick and efficient service at short notice

Service
Thank you for your great response, I am delighted to hear that you were well looked after and had a great experience. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Very efficient and polite nothing was to much bother. They gave my wife and I a lift into town while they worked on the car, they also asked us what time to come and fetch us back to pick up the car.The work was completed and even washed the car free

Service
Thank you for taking the time to leave your great feedback, it is wonderful to hear that you had such a great experience and that you were well looked after by our service team. Kind regards, Craig Bowers Head of Business.

Booking my car for a service was easy and quick and the service was completed and the car ready to be collected at the estimated time

Service
Thank you for taking the time to leave your fantastic feedback, it is wonderful to hear that you had such a great experience whilst visiting our service department and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Very satisfied, excellent customer service.

Service
Thank you for taking the time to leave your great feedback, I am delighted to hear that you were well looked after by our service team and the process was pleasant and hassle free. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Quick response for appointment and pleasant surroundings while I waited.

Service
Thank you for your positive feedback regarding your recent visit to our BMW Centre. We appreciate you choosing Lloyd Carlisle to look after your 3 Series M Sport Touring & we look forward to welcoming you on your next visit. Kind regards, Craig Bowers Head of Business.

The garage staff were very helpful. The gentleman I spoke to got not have been more pleasant. He listened to me and took me to the courtesy car and gave a rundown of the car controls.

Service
Thank you for taking the time to leave your kind feedback, I am delighted to hear that you had a great experience, we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Service was good small issue with car resolved

Service
Thank you for taking the time to leave your kind feedback, we are pleased to hear that you were well looked after and that your issue was resolved. We take all feedback on board to improve our customers experience and appreciate your honest comments. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I was not advised that the brakes which had shown a service was required had in fact been giving erroneous sensor readings. I found out only after calling the service desk. Secondly the average consumption had been reset and I was not advised

Service
Thank you for taking the time to leave us your feedback. Your vehicle instruments were showing that it may have needed brake pads however following inspection by our technician, it was found that this was not the case. We therefore ran a re-programme to reset your vehicle data correctly & unfortunately this process can sometimes re set other vehicle information. We appreciate your continued custom & look forward to seeing you on your next visit. Kind regards, Craig Bowers Head of Business.

The professional service is exceptional

Service
Thank you for your great response, I am delighted to hear that you were well looked after whilst visiting our dealership. Kind regards, Craig Bowers Head of Business.

Excellent customer service, kept updated on progress at all times. All work carried out to a high standard. Excellent service overall.

Service
Thank you for taking the time to leave your kind feedback, I am pleased to hear that you were well looked after by our team. Kind regards, Craig Bowers Head of Business.

Excellent staff throughout this dealership, I travel 100 miles for the experience

Service
Thank you for taking the time to leave your feedback, I am delighted to hear that you have been well looked after especially as you are such a loyal customer to our centre. We look forward to seeing you again in the future. Kind regards Craig Bowers, Head of Business.

Always helpful. Only concern was cars software was below level of my phones sotware

Service
Thank you for your positive feedback. BMW like all manufacturers are constantly working to stay ahead of technology. Occasionally the latest phone updates get slightly ahead of the cars. These updates very rarely cause an issue with the compatibility, however should you need any help BMW have a very useful website, available to everyone which shows the phones which are compatible to your specific car. Just search “BMW Bluetooth compatibility” Kind regards, Craig Bowers Head of Business.

attitude of staff is first class

Service
Thank you for choosing Lloyd Carlisle BMW Centre to MOT your BMW X3. We really appreciate your custom & feedback. It gives me great pleasure to hear your wonderful comments regarding our staff. Kind regards, Craig Bowers Head of Business.

As per usual, I receieved 5 star service, exceelent staff, and they always look after you, nothing is too much trouble, Ian on the service desk always very professional and goes that extra mile.

Service
Thank you for taking the time to leave us such great feedback. At Lloyd Carlisle BMW Centre we are always striving to give you an excellent customer experience so it is wonderful to read your comments. Ian is particularly thrilled to have received a mention, & we all look forward to welcoming you on your next visit Kind regards, Craig Bowers Head of Business.

Fast, efficient, and friendly service.

Service
Thank you for the positive comments regarding the service you received on your recent visit. We appreciate you choosing Lloyd Carlisle BMW Centre to replace & fit the tyres on your BMW 520d Saloon. Kind regards, Craig Bowers, Head of Business.

Treated courteously, efficiently and effectively.

Service
Thank you for taking the time to leave us such positive feedback regarding your recent visit & for awarding us a 5 star rating. We appreciate you choosing Lloyd Carlisle BMW Centre to look after your BMW Z4 Roadster. Kind regards, Craig Bowers Head of Business.

Excellent all round service

Service
Thank you for taking the time to leave us your feedback and for your positive comments regarding the service you have received. We appreciate your continued custom, & look forward to welcoming you on your next visit. Kind regards, Craig Bowers, Head of Business.

Service done as promised and on time

Service
Many thanks for taking the time to leave your kind feedback, I am pleased that you had a positive experience whilst visiting our service department. Kind regards, Craig Bowers Head of Business.

Very professional and helpfull

Service
Thank you for taking the time to leave your kind feedback, I am pleased to hear how well looked after and professional our staff were when you visited our service department. Kind regards, Craig Bowers Head of Business.

Every part of the visit/service just worked.

Service
Thank you for taking the time to leave your great feedback, I am delighted to hear that you had a great experience whilst visiting our centre and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The efficient and friendly approach of the staff keeping us informed of the problem and repair required.

Service
Thank you for taking the time to leave your kind comments, I am delighted to hear that you were well looked after whilst visiting our centre. Kind regards, Craig Bowers Head of Business.

Overall the service given by the team was good

Service
Thank you for taking the time to leave your response, I am delighted to hear that you had a good experience whilst visiting our service department. Kind regards, Craig Bowers Head of Business.

I was greeted nicely and looked after well in the BMW centre

Service
Thank you for choosing Lloyd Carlisle BMW Centre look after your 3 Series M Sport Saloon. We really appreciate your continued custom & positive feedback, regarding the service you received from our aftersales team. Kind Regards, Craig Bowers, Head of Business.

Advisor dealt with the handing over of my car very efficiently, listened to any additional requests/concerns I had about my vehicle.

Service
Thank you for taking the time to leave your great feedback, I am delighted to hear that you had a positive experience whilst using our service department and that you were well looked after by our team. Kind regards, Craig Bowers Head of Business.

Servicing timely and changes communicated. Staff friendly and welcoming

Service
Thank you for taking the time to leave us your feedback & for the lovely comments regarding our staff, we are pleased to hear that our communication was clear, and we kept you fully informed of the work being carried out on your vehicle during your recent visit. Kind regards, Craig Bowers Head of Business.

Once again, it isn't so much what they do, but the whole experience from being greeted by name as you walk into reception, getting the original time I wanted and then being charged a fair amount for the work.

Service
Thank you for taking the time to leave your fantastic response, it is wonderful to hear that you have been well looked after and had a great experience whilst visiting our centre especially as a loyal customer that travels some distance to use our centre. We look forwards to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Carried out mot when car not 3 years old until end of march so next mot required earlier than it should be required

Service

As I have come to expect the service experience was first class, from entering the showroom the staff were great to waitng for the car- I chose to wait for it as the surroundings at Lloyds in Carlise is very comfortable and it allowed me to catch up

Service
Thank you for taking the time to leave such fantastic and positive comments towards our centre and our staff, I am delighted to hear how great your experience was and has been over the time that you have been a customer with us here at Lloyd Carlisle. We look forward to seeing you in the future. Kind regards, Craig Bowers Head of Business.

The service personnel who attended to me, Garry, was excellent and saw to everything. He was very approachable and knew what he was talking about. Though difficult on the day, he managed to get me a courtesy car which was very much needed.

Service

The job was done at th price quoted. Should have got 5 but time taken was50% longer than the 1st time quote.

Service
Thank you for taking the time to leave your feedback, we take all comments on board to try and improve the experience for our customers. Kind regards, Craig Bowers Head of Business.

I had absolutely no issues with the service

Service
Thank you for choosing Lloyd Carlisle to service & look after your BMW 1 Series xDrive M Sport. We really appreciate your custom & feedback. It gives me great pleasure to hear your positive comments. Kind regards, Craig Bowers Head of Business.

very good

Service
Thank you for your great response, I am delighted to see that you have had a great experience whilst visiting our Service Team. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The service you get from phoning in to getting your car back is excellent

Service
Thank you for taking the time to leave your fantastic feedback, I am delighted to hear how well looked after you were through the whole process. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Excellent service

Service
Thank you for taking the time to leave your great feedback, I am delighted that you have a great experience whilst visiting our centre. Kind regards, Craig Bowers Head of Business.

Very satisfied, as an ex BMW owner I know what to expect when taking charge of a new one supplied by Lloyd BMW.

Sales
Thank you for taking the time to leave us your feedback and for the positive comments regarding your experience with us. We appreciate you choosing Lloyd Carlisle BMW Centre to supply your new BMW X3 & are thrilled that you have returned to the BMW brand. Kind regards, Craig Bowers Head of Business.

The sales representatives were knowledgeable, professional, courteous and kept me will informed with the delivery of my car.

Sales
Thank you for leaving your great feedback, I am delighted to hear that you have had a positive experience whilst purchasing your new car from our Lloyd BMW Centre. I do hope you are enjoying your new car and look forward to seeing you in the future. Kind regards, Craig Bowers Head of Business.

Staff were extremely attentive and always listened to my requirements. Even on the day of pick up i had a last minute requirement and this was dealt with swiftly and professionally.

Sales
Thank you for taking the time to leave your fantastic feedback, I am delighted to hear that you have had a great experience at our centre and that Neil Munro our Sales Executive looked after you throughout your purchase. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Friendly staff easy to talk to

Sales
Thank you for taking the time to leave us your feedback. We appreciate you choosing Lloyd Carlisle to purchase your new BMW. It is a pleasure to hear you describe our staff as “friendly & easy to talk to” & we all hope that you are thoroughly enjoying your new car. Kind Regards, Craig Bowers, Head of Business.

The contact from Neil Munro was neither intrusive or lacking. He had the perfect balance.

Sales
Thank you for your positive feedback and for the great comments regarding your Sales Executive Neil Munro. I am pleased to hear that his communication during your recent purchase met with your approval. We hope you are enjoying your new BMW 1 Series. Kind Regards, Craig Bowers Head of Business.

Very knowledgable and helpful sales staff when I was looking for a new car. I tried quite a few different makes and BMW were right at the top. Could I single out Rob Galdins who was particularly helpful.

Sales
Thank you for taking the time to leave us such wonderful feedback & for awarding us a 5 Star rating. We are pleased to hear how knowledgeable & helpful you found our Product Genius, Rob Galdins during the purchase of your BMW X3 & he is thrilled to have received a mention. Kind regards, Craig Bowers Head of Business.

Made to feel comfortable in a very relaxed atmosphere.

Sales
Thank you for taking the time to leave us your feedback, & for the positive comments regarding your experience, during your recent purchase. We appreciate your continued custom & hope that you are enjoying your new BMW 4 Series Gran Coupe. Kind Regards, Craig Bowers, Head of Business.

Just very helpful

Sales
Thank you for taking the time to leave your kind feedback, I am delighted to hear that you had a positive experience and that you were well looked after. Kind regards, Craig Bowers Head of Business.

Very personal service

Sales
Thank you for taking the time to provide such positive feedback. We appreciate you choosing Lloyd Carlisle BMW Centre to purchase your new 520d SE Saloon. It is a pleasure to hear your comments regarding the service that you have received, as we are always striving to give you an excellent customer experience when you visit our Centre. Kind regards, Craig Bowers Head of Business.

I am a very elderly man, with a short-term memory.Learning the facilities available, being shown how they work and putting them into practice - has proved to be quite challenging. The help I have been given, however , has been exemplary. Thanks.

Sales
Thank you for taking the time to leave your wonderful feedback, it is fantastic to hear that you have been well looked after by all our team at Lloyd BMW Carlisle. I hope you are enjoying your BMW and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Highly satisfied

Sales
Thank you for your great response, I am pleased to hear that you had a great experience whilst purchasing your new vehicle from our centre. Kind regards, Craig Bowers Head of Business.

A very high level of personal customer service - exceeded my expectations - Salesman David Beattie was exceptional.

Sales
Thank you for taking the time to write such great feedback about our centre and the Sales Executive you dealt with David Beattie. I hope you are enjoying your BMW and look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The whole process was seamless

Sales
Thank you for your great feedback, I am delighted to hear that you have had such a great experience. I hope your are enjoying your BMW and look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

my wife and myself were greeted by lloyds salesman john shaw, he showed us to a demo x1 after a test drive we sat down with john and arranged to purchase a new x1 automatic, he was most helpful in every way and made the purchase very pleasant.

Sales
Thank you for taking the time to leave your great response, I am delighted to receive such fantastic feedback about our centre and our Sales Executive John Shaw. I hope you are enjoying your New X1 and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Excellent dealership

Sales
Thank you for taking the time to leave us your feedback & for awarding us a 5 Star rating. We appreciate your continued custom & are delighted to hear you describe our BMW Centre as “excellent” We hope you are enjoying your new BMW. Kind regards, Craig Bowers Head of Business.

ALWAYS GREAT SERVICE FROM LLOYD’S IN CARLISLE

Sales
Thank you for taking the time to leave your great feedback, it is wonderful to hear that you are always well looked after at our centre and had a positive experience. Kind regards, Craig Bowers Head of Business.

Very pleasant surroundings in showroom. Salesman who was willing to do a deal that was satisfactory to me. The care taken to provide information, test drive, introduction to vehicle.

Sales
Thank you for taking the time to provide such a fantastic response, it is wonderful to hear that you have had such a great experience whilst purchasing your new vehicle, we hope your are enjoying your new BMW and look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

This is my third purchase from John shaw @ Lloyd BMW, they make the whole process seamless. Just a first class service.

Sales
Many thanks for taking the time to leave such a great response, I am delighted to hear that you were well looked after and had a positive experience whilst purchasing from our BMW centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

A quick speedy no hassle service. Visited car show room on Sunday, ordered car and picked up the new car on the following Saturday.

Sales
Thank you for such superb feedback. At Lloyd BMW Centre we are constantly working to provide first rate customer service so we are thrilled to have received such positive comments regarding your experience, during the purchase of your new car. Kind regards, Craig Bowers, Head of Business.

Looked after brilliantly by sales executive John Shaw

Sales
Thank you for taking the time to leave your great feedback, it is wonderful to hear that you were well looked after by our sales executive John Shaw whilst purchasing your new vehicle, we hope you are enjoying your new car and look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Very helpful salesman, good communication and efficient handover

Sales
Thank you for taking the time to leave your kind feedback, it is great to hear that you had an enjoyable experience whilst purchasing your new vehicle from our centre. Kind regards, Craig Bowers Head of Business.

Would have been 5 stars if a more convenient pick up time could have been accommodated.

Sales
Thank you for taking the time to leave your feedback, we appreciate all comments and try to use all feedback to improve our customer service going forward. We endeavour to accommodate everyone's needs however on some occasions there are limitations within the business that prevent us meeting all needs. We do however hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Very friendly and always ready to help staff. Always taking care of my needs whenever I visited or called them.

Sales
Thank you for taking the time to leave your kind feedback, I am delighted to hear that you were well looked after by our team and that you had a great experience whilst purchasing your new vehicle. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Staff v good, good px on old car. located car that had spec I wanted. Overall great

Sales
Thank you for taking the time to leave your fantastic feedback, it is wonderful to hear that you were well looked after and had a positive experience. Kind regards, Craig Bowers Head of Business.

I think that the mapping data for the SatNav (15 02) should have been updated during the PDI, because the current version is (16 01), which I have now installedOn the other hand at least I now know how to install future updates!

Sales
Thank you for leaving your constructive comments, we welcome all feedback to improve our customer care and appreciate your feedback. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I found the team at Lloyd Carlisle absolutely fantastic! They listened carefully, didn't push, and made me feel at ease from the moment I entered the dealership. The quality of service and attention to detail is really a cut above the competition.

Sales
Thank you for leaving your fantastic feedback, I am delighted to hear that you had such a great experience and were well looked after by our team at Lloyd Carlisle. We look forward to seeing you again in the future. Kind Regards, Craig Bowers Head of Business.

Really helpful sales and finance staff who made the experience clear and easy

Sales
Thank you for taking the time to leave your great feedback, I am delighted to hear that you had such a great experience and look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.