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About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

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NEW BMW CENTRE NOW OPEN.

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BMW i3 Service Inclusive

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Technician Vacancy

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Our Company History

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Win tickets to the Cumberland Show

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Meet the team

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Craig Bowers

Head of Business

David Stuart

General Sales Manager

Gavin Bremner

BMW New Car Sales Manager

Richard Irving

BMW Used Car Sales Manager

Dave Savage

Corporate Sales Manager

Shaun Todhunter

Service Manager

Steve Morgan

Transaction Manager

Phil Howe

BMW Transaction Manager

Tim Natrajan

BMW Sales Executive

Peter Breen

BMW Sales Executive

Neil Munro

BMW Sales Executive

John Shaw

BMW Sales Executive

David Beattie

BMW Sales Executive

Martin Bone

BMW Sales Executive

Fiona Ismay

BMW Sales Executive

Sandor Palumbi

BMW Sales Executive

Julie Muir

Corporate Sales Executive

Courtney Savage

Service Advisor

Annie Thomson

Service Advisor

Ed Mellor

Service Advisor

Andrew Twentyman

Service Advisor

Ian Thompson

Stock Controller

Rob Galdins

BMW Genius

Kim Aldersey

Finance Administration

Gemma Barras

Driver

Debbie Hebson

BMW Receptionist

Rodney Telford

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

£560 is a bit pricy for a starter motor (fitted) thats around £250 from Bosch

Service

My problem has hopefully been resolved - and the member of staff with whom I spoke (Andrew Twentyman) was courteous and helpful while dealing with my issue.

Service

Fast & efficient

Service

Two points. No courtesy lift because it was Saturday and very disappointed in the wash and clean they may well not have bothered.

Service

Very satisfied staff very helpful and always do good work.

Service

Usual high level of customer service

Service

The job the car was in for was completed to a good standard and has cured the problem, however the car had been washed and was covered in dirty watermarks and swirl marks, also the steering wheel was cover in dirt.

Service

They were very efficient,friendly and informative

Service

New tyres and especially alignment very costly.

Service

Friendly and attentive staff

Service
Thank you for your great response, I am delighted to hear that you have been well looked after by our BMW Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I was treated as a valued customer. Staff were very pleasant and helpful. My car came out of the service dept cleaned, a very nice surprise.

Service
Thank you for your wonderful feedback, I am delighted to hear that you have had a fantastic experience whilst visiting our BMW Service department and that you were well looked after by all the team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

The easy experience of booking the service, the welcome greeting, all matters regarding the service fully discussed and the car ready for uplift within the timescale quoted

Service
Thank you for your great feedback, I am delighted to hear that you have had a positive experience whilst visiting our BMW Service Department and that you were well looked after by our team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Excellent customer service. Drop off and pick up service particuarly good.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after by our BMW Service Department and that they were able to accommodate to your requirements while your car was in with us. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

very helpful staff

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service Department and that you have had a positive 5 Star experience whilst with us. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Rectified fault

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service Department. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

It was only two tyres but the service was excellent.

Service

The service took longer that originally indicated when the appointment was made, even though no unexpected problems materialised

Service

One point to note though, I was very surprised to be asked to pay for ad blu as an extra. The charge was waived and I would expect this to be the norm. For example Land Rover do not charge and I find it petty for BMW to do so.

Service

My car was ready but it was not given back to me. I sat for 2 and1/2 hours waiting for a tyre replacement

Service

The supplier of the part sent the incorrect unit in a correctly labelled box so they were unable to do the job until the following day

Service
Thank you for your response, my sincere apologies that there was a delay in fitting your required part due to the suppliers, we have addressed this with them and they apologise for there mistake. I'm delighted to hear that the service you received from our team was efficient and that you were well looked after. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

do fo eht retf emit fo doireThe enhancement to the vehicle was apparently without difficulty and completed within the projected time. The staff concerned were very hospitable.

Service
Thank you for your wonderful feedback, I am delighted to hear that your visit to our BMW Service Centre went smoothly and that you were well looked after by our team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

This was an anniversary check I know there wont be much that should be wrong but an email was sent to me 20 minutes after handing the keys over saying all was ok mmmm very quick

Service

Excellent as per usual.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Service team and that you had a positive experience. We look forward to seeing you again in near future. Kind regards, Craig Bowers Head of Business.

I came out feeling I was treated with courtesy and professionalism and the problem would get resolved

Service
Thank you for your kind feedback, I am delighted to hear that you were well looked after by our BMW Service department and that the issue you had was resolved. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

From booking the service to collection every aspect and expectation was met.

Service
Thank you for your feedback, I am delighted to hear that you were well looked after by our BMW Service Department and that you found the process straightforward. We look forward to seeing you again in the near future at our centre. Kind regards, Craig Bowers Head of Business.

The dealership could not replicate the fault so we're unable to solve the problem with my auto boot lid.The fault as accured several times since my visit to the BMW centre looks like it is a problem I will have to live.

Service

all the staff were very helpful and my car was valeted and cleaned after the service

Service
Thank you for your great response, I am delighted to hear that you have had a great experience whilst visiting our BMW Service department. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Martin Bone was pleasant, helpful and was able to do a deal which I found acceptable.

Service
Thank you for your great response, I am delighted to hear that you have been well looked after by both our Sales and Service team. Thank you for your continued custom. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Repaired quick to a high standered, polite and friendly staff, car returned clean and prompt

Service
Thank you for your great response, I am delighted to hear that you have had a great experience whilst visiting our BMW Service department and that you were well looked after by our team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Everything was perfect except the cost. For the work done the cost was in my opinion extremely high.

Service

Every thing was taken care of from the initial booking for the service.

Service
Thank you for your great feedback, I am delighted to hear that you have had a great experience whilst visiting our BMW service centre and that you were well looked after by our Service Team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

They collected my car as I requested due to illness. Returned to my home on time washed and cleaned following the recall from BMW for modificationto child seat

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after and that our BMW Service team were able to accommodate to your requirements. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Excellent service from start to finish.

Service
Thank you for your great response, I am delighted to hear that you have been well looked after by our BMW Service Department. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Nothing to say otherwise. No problems at all.

Service
Thank you for your feedback, I am delighted to heard that you have had such a great experience whilst visiting our BMW Service department. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

All work completed as required and before the time allotted.

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service team and that you had a positive experience dealing with our centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I was very impressed with all aspects of my experience.

Service
Thank you for your feedback, I am delighted to hear that you were well looked after by our Service team and that you had a positive experience during your visit. Kind regards, Craig Bowers Head of Business.

Always had very good customer service at Lloyds Carlisle , nothing is too.. much trouble.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our Service team and that you had a great experience during your visit. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Car was ready at time stated and all work carried out ,I was also given a lift into town and picked up at time I requested.

Service
Thank you for your feedback, I am delighted to hear that you have had a great experience whilst visiting our BMW Service Department and that you were well looked after by our team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

They allowed me to get curtesy car a day early because of being bank holiday and it meant I didn't have to do a return trip

Service
Thank you for your feedback, I am delighted to hear that you have had a positive experience whilst visiting our BMW Service Department and that you were well looked after by our team. Kind regards, Craig Bowers Head of Business.

Even though I didn't buy my car from Lloyds Carlisle - I rang up because I had an issue and they resolved it completely. I dropped my car off, they gave me a lift to work and returned the car to my workplace later in the afternoon. Superb service.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Service Team at Lloyd Carlisle and that you had such a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

There was a slight communication breakdown between the service team and the front desk which resulted in me spending an unnecessarily long time waiting for my car. I was looked after well during this time but I would have preferred to get my car back

Service
Thank you for your feedback and your understanding, my sincere apologies that you were kept waiting we have addressed our process to ensure this does not occur again. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Staff were polite and very welcoming.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after and that you had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Job done satisfactorily in the time agreed.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after by our BMW Service Team here at Lloyd Carlisle and that you had such a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Second day of re-opening in new building. Everyone very helpful and the process could not have been easier.

Service
Thank you for your fantastic response, I am delighted to hear that you have had a great experience whilst visiting our BMW Service department and our new Centre. I am delighted to hear that you have had a great experience and that you were well looked after by all. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The staff on the service desk or amazing to deal with, friendly, efficient and all round nice people. Makes my service experience enjoyable and that's the reason I keep coming back.

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Service team and that you have had a great experience whilst visiting our BMW Service Centre. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Annie was excellent.

Service
Thank you for your great response, I am delighted to hear that you were well looked after by Annie our BMW Service advisor and that you have had a great experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

My car was booked in and the job completed in a timely manner. I waited for the part to be fitted and was kept informed of the progress of the repair.Excellent facilities with coffe and magazines to keep me occupied while I waited.

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Service team and that you have had a great experience whilst you were on site. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

People all along the line are awesome

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Service team and that you have had a great experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Excellent customer service, as usual, despite the team moving from the old MINI showroom to your refurbished premises on the day.

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Service team and that you have had a great experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

You did everything you said you were going to do and in the time you said it would take. This was important to me as it allowed me to do what I needed to do before I returned to pick up my car.

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after and that you had a great experience whilst visiting our service centre. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Excellent customer service with full explanation of on-going issues.

Service
Thank you for taking the time to leave your great feedback. I am delighted to hear that you have had a great experience whilst visiting out BMW Service team and that you received a high level of service from our advisors. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Excellent customer service as usual. Knowledgeable staff who make sure that you are looked after and any queries dealt with efficiently.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after by our BMW Sales team and that you have had a positive experience with us. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

I always find the staff very friendly and nothing is any trouble to them,feel totally happy with the service I receive,keep it up

Service
Thank you for your great feedback, I am delighted to hear that you have had a great experience whilst visiting our BMW Service Department at that you were well looked after by our team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Great service, dropping my wife home after dropping the car in for service and picking her back up when my car was ready was superb customer service

Service

When the car was returned after the service, the service light was still on and the washer fluid had not been topped up (which you do as a complementary free service)

Service
Thank you for your response,following on from our conversation please accept our apology in reference to the service light & washer fluid which were later rectified.As we explained knocks/rattles can take extra visits & we admit with a part on order it did mean that you had to visit too many times.We are now out of our temporary facility & are back into our newly refurbished Kingstown Centre & despite these issues we do hope we get another opportunity to look after you. Kind Regards Craig Bowers

they did exactly what was arranged and no mess ups

Service

Issues with the traction control. Under warranty. Courtesy car delivered. Car taken to BMW. Minimum inconvenience.

Service
Thank you for your response, I am delighted to hear that you have had a great experience whilst visiting our BMW centre and that you were well looked after by our team. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Very good service as always. I drive a round trip of 500 miles to go to Lloyds as opposed to using my local (to work) branches.

Service
Thank you for taking the time to leave your response and for your continued custom and loyalty to our centre. I am delighted to hear that you have had another great experience whilst visiting our BMW Service Centre. We look forward to seeing you again at your next visit. Kind regards, Craig Bowers Head of Business.

Everything went the way I had expected, and the car was ready when we came back for it.

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Service centre. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Everything was done to my satisfaction

Service
Thank you for your great response, I am delighted to hear that you have had a great experience whilst visiting our BMW service centre. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Service on time ok

Service
Our apologies that on this occasion we weren't able to look after you with the issue that occurred.We will always try our very best to help on the same day if we can. Our lead time is generally never more than a couple of days but we would always try to help on the day where possible.Additionally for piece of mind please note we have never & would never charge anyone for a few minutes to rectify a minor fault, we do hope that you will allow us to look after you in the future.Regards Craig Bowers

Initial booking was easy. Reception was good all prepared. Kept car for 2 day so we could enjoy an overnight stay in a Lake District hotel. Sent us a video by email of an issue they had to bring to our attention. Car clean and ready on time. .

Service
Thank you for your great response, we are delighted to hear that you were well looked after by our service team. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Always professional, thorough and helpful. The overall experience at Lloyds, Carlisle, is very customer focused, respectful and supportive. They fitted me in at short notice and provided a courtesy lift into the city centre and back.

Service
Thank you for your great response, we are delighted to hear that you have had a great experience whilst visiting our BMW Service Centre. It is great to receive such positive feedback towards our team and centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Just felt 'special' and the experience was not rushed and in a relaxed atmosphere .

Sales

Lloyd in Carlisle always provide me with excellent 5 star service, and my recent purchase was as good as always.

Sales

Not pushy, very helpful and knowledgable. Quick to come back with info and video of the car.

Sales

Staff very friendly, my wife and were looked after from the minute we arrived to our departure. David Beattie was very helpful and informative about the new car we wanted.

Sales

Polite, friendly and approachable staff. All matters explained and nothing was too much trouble.

Sales

David Beattie went the extra mile in helping me find the vehicle that fully met my requirements

Sales

Friendly staff who actually pass the time of day with you. Nothing was over complicated. Chosing options was made simple & straightforward.

Sales
Thank you for your fantastic feedback, I am delighted to hear that you have had a great experience and have been well looked after by our Sales team throughout the purchase of your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Peter was 100% spot on!

Sales
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our Sales Executive Peter whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Sandor the salesman was extremely helpful and very knowledgable and dealt with the sale from start to finish in a very professional manner and was good fun too!!

Sales
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our Sales Executive Sandor and that you had a pleasant experience whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

It was what I expected from a member of the Lloyd Group.

Sales
Thank you for your great feedback, I am delighted to hear that you had a great experience whilst purchasing your new BMW and that you were well looked after by our Sales Executive David Beattie. I hope you are enjoying your new BMW and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Dave Beatie was brilliant nothing was too much trouble

Sales
Thank you for your great feedback, I am delighted to hear that you have been well looked after whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

All staff very Friendly & professional & nothing was too much trouble. From first point of contact to collection of my new BMW Was amazing. I would have relived the handover day over and over again it was truly outstanding

Sales
Thank you for your fantastic response, I am delighted to hear that you have had such an amazing experience whilst purchasing your new car and that you were so well looked after by all out Staff. I hope you are enjoying new BMW and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

David Beattie worked very hard and proactively to get us our new car, within our budget.

Sales
Thank you for your fantastic response, I am delighted to hear that you have had a great experience whilst purchasing your new BMW and that our Sales Executive David Beattie ensured you were well looked after and that he was able to accommodate to your requirements. I hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Gave me the information I needed and were very helpful in providing me the car that I wanted

Sales
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Sales team and that you have had a great experience whilst purchasing your new BMW. I hope your are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Extremely helpful sales person, he ensured that the whole process was straightforward.

Sales
Thank you for your great response, I am delighted to hear you have had a great experience whilst purchasing your new BMW. I hope you are enjoying your new BMW and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Your sales representative was excellent.

Sales
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Sales team and that you have had a great experience whilst purchasing your new BMW. I hope your are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

The entire staff were very friendly and attentive

Sales
Thank you for your great feedback, I am delighted to hear that you had a great experience whilst purchasing your new BMW and that you were well looked after by our team. We hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Amazing service from Phil Howe and Peter Breen; very difficult customer to please (!) and they did everything possible to get us exactly the right vehicles (2) and the right deals.

Sales
Thank you for taking the time to leave such fantastic feedback, it is wonderful to hear that you have been so well looked after by both Phil and Peter and that they delivered such excellent service. I hope you are enjoying your new BMW's and we look forward to welcoming you back in the future. Kind regards, Craig Bowers Head of Business.

The whole transaction was handled very well, all went smoothly, the salesman was friendly and easy to talk to and explained everything. I was given a thorough explanation of the workings of my new car with time taken for me to familiarise with it.

Sales
Thank you for your fantastic response, I am delighted to hear that you were well looked after and had a great experience whilst purchasing your new BMW. I hope you are enjoying your new BMW and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Excellent, friendly and informative sales executive that was interested in finding the right car for me rather than the other way around.

Sales
Thank you for your great response, I am delighted to hear that you have been well looked after by our sales team and that you had a positive experience whilst purchasing your new BMW. I hope your are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Couldn't find any fault and salesman Neil Munro is always so helpful and knowledgeable

Sales
Thank you for your great response, I am delighted to hear that you have had a positive experience whilst purchasing your new BMW and that you were well looked after by our Sales Executive Neil Munro. I hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Everything that was promised was delivered in a timely and professional manner. The atmosphere was warm and welcoming and, as a retired sales professional myself, I thoroughly enjoyed the consultative sales approach of the BMW Sales Executive.

Sales
Thank you for your great response, I am delighted to hear that you were well looked after by our Sales Executive and that it was a pleasant and enjoyable experience whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

The overall quality of the Lloyds staff & the service they provide is first class in every department. I have now bought 2 BMWs from Neil Munro because he was able to answer all my queries & he provides excellent after sales support

Sales
Thank you for taking the time to provide us with such fantastic feedback, I am delighted to hear that you have had a great experience whilst purchasing your second BMW from Neil here at Lloyd BMW Carlisle. I hope you are enjoying your new car and we look forward to seeing you again in the future. Again thank you for your comments and your continued business with us. Kind regards, Craig Bowers Head of Business.