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About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

Latest News & Events

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BMW i3 Service Inclusive

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW Sales Relocation

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Our Service & Parts Department Have Moved.

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Technician Vacancy

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BMW APPROVED USED CARS.

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BMW XDRIVE.

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Explore the dealership

Meet the team

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Craig Bowers

Head of Business

Gavin Bremner

BMW New Car Sales Manager

Richard Irving

BMW Used Car Sales Manager

Dave Savage

Corporate Sales Manager

Shaun Todhunter

Service Manager

Steve Morgan

Transaction Manager

Phil Howe

BMW Transaction Manager

Tim Natrajan

BMW Sales Executive

Peter Breen

BMW Sales Executive

Neil Munro

BMW Sales Executive

John Shaw

BMW Sales Executive

David Beattie

BMW Sales Executive

Martin Bone

BMW Sales Executive

Fiona Ismay

BMW Sales Executive

Sandor Palumbi

BMW Sales Executive

Julie Muir

Corporate Sales Executive

Courtney Savage

Service Advisor

Annie Thomson

Service Advisor

Ed Mellor

Service Advisor

Andrew Twentyman

Service Advisor

Ian Thompson

Stock Controller

Rob Galdins

BMW Genius

Kim Aldersey

Finance Administration

Gemma Barras

Driver

Debbie Hebson

BMW Receptionist

Rodney Telford

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was very good we were kept informed what was happening throughout and courtesy car was of good quality

Service
Thank you for your great response, I am delighted to hear that you have had a great experience and that you were well looked after whilst visiting our service department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

It seemed to take an awfully long time to discover the fault

Service

Wheel hubs on 10 month old car were rusty. I was told that solution was to rub them down and re-apply a protective coating.I requested that the rusty hubs be replaced as the car was only 10 months old and was told that it was not an option.

Service

Service very good but wrong wheels had been ordered

Service

Dealt with Lloyds now for many years staff very helpful and courteous

Service
Thank you for your great response, I am delighted to hear that you have had a positive experience whilst visiting our BMW Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

All round professional care

Service
Thank you for your great response, I am delighted to hear that you have had a great experience whilst visiting our BMW Service Department and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Courteous and informative service and servicing kept to time

Service
Thank you for your great feedback, I am pleased to hear that you have had a great experience whilst visiting our BMW Service Department and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Provided with a courtesy car. Service & warranty repair done promptly. Car returned valeted.

Service
Thank you for your great response, I am delighted to hear that you have had a great experience whilst visiting our BMW Service Department and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business

Andrew always gives great service goes that extra mile to help you with any problems.

Service
Thank you for your great response, I am delighted to hear that you have had such a great experience whilst visiting our Service department and that Andrew delivered such great customer service. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

From the initial contact by telephone to the hand over on service completion we were treated with outstanding courtesy.

Service
Thank you for your great response, I am delighted to hear that you have had a great experience whilst using our BMW Service Centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Very satisfied, the staff could not have been more helpful.

Service
Thank you for your great response, I am delighted to hear that you have had a great experience whilst visiting our BMW Service Department and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

staff great to deal with

Service
Thank you for your great feedback, I am delighted to hear that you have had a positive experience whilst visiting our BMW Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

After being driven home tyre pressure light came on+no report on tyre wear.otherwise everything fine.

Service

Car runs very well after service and modified parts fitted . Only fault is poor mpg Since !

Service

Very friendly, very efficient, excellent all round.

Service
Thank you for your great feedback, I am delighted to hear that you have had a positive experience whilst visiting our BMW Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Problem sorted! :-)

Service
Thank you for your great feedback, I am delighted to hear that you have had such a positive experience whilst visiting our BMW Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Lloyds fitted me in at short notice to fix a fault which had developed whilst I was away from home. They dealt with the issue immediately.

Service
Thank you for your great feedback, I am delighted to hear that you have had a positive experience whilst visiting our BMW Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Interim at check carried out efficiently and courteously

Service
Thank you for your feedback, I am delighted to hear that you have had a positive experience whilst visiting our Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

BMW recall to have cooler fitted. This was carried out in the timescale advised without unnecessary stress.

Service
Thank you for your great feedback, I am delighted to hear that you have had a positive experience whilst visiting our service department and that you were well looked after by the team . We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

customer service,very helpful and polite

Service
Thank you for your great response, I am delighted to hear that you have had a positive experience whilst visiting our service department and that you were well looked after. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I had no issues and was well looked after by staff

Service
Thank you for your great response, I am delighted to hear that you have had a positive experience whilst visiting our service department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Staff were brilliant and done exactly as I asked

Service
Thank you for your great response, I am delighted to hear that you have had a positive experience whilst visiting our service department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I did not have an appointment but it was no trouble at all for the team to fit me in. service levels are beyond expectations! Thankyou.

Service
Thank you for your great response, I am delighted to hear that you have been well looked after by our service department and that you have had a positive experience. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Rang with issue with car an it was taken in and fixed that same day

Service
Thank you for your great response, I am delighted to hear that you and your vehicle have been well looked after by our Service Centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Service was easy to book, very efficient in dealing with my request. I was valued as a customer throughout.

Service
Thank you for your great response, I am delighted to hear that you have been well looked after whilst visiting our Lloyd BMW Service Centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I am always treated well by the reception staff

Service
Thank you for your great response, I am delighted to hear that you have been well looked after whilst visiting our Lloyd BMW Service Centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The service by the staff was efficient, and they did exactly what was required in the timescale they said they would.

Service
Thank you for your great response, I am delighted to hear that you have had a great experience whilst visiting our service department and that you were well looked after by our team. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

My vehicle was in for a minor service along with another minor problem for which a part had to be ordered. The whole process was handled efficiently by the young lady on customer services( Annie ). I collected the vehicle the following morning.

Service
Thank you for your great response, I am delighted to hear that you have been well looked after by our centre and our Service Advisor Annie. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

After my wife bringing the car in in September for an MOT and service. The service light was still coming on, I took it in to find out the service had not been carried out but my wife hadn't been informed. Only a vehicle check. Car had to go back in.

Service
Thank you for your response, your next service is time based and is unaffected by the delay of the last service. Following on from our conversation I can confirm that your next service will remain within the service pack on your vehicle. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Best BMW garage I've been to, staff were pleasant and helpfull. Recommended place to go.

Service
Thank you for your great response, I am delighted to hear that you have had such a great experience whilst visiting our BMW Carlisle Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Service excellent from booking until my car being returned. Annie at service reception very helpful and pleasant. The lady, I didn't catch her name, who drove us into town was also very pleasant and a smooth driver.

Service
Thank you for your great response, I am delighted to hear that you were well looked after by Annie and our Driver Gemma. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The issue was rectified

Service
Thank you for your response, I am delighted to hear that your issues were resolved by our service team. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Service was fine but there has been a rattle in the tailgate area since new, they have managed to improve rattle but still something there. Will contact BMW after the new year. Also car still saying service due!

Service

Always a first class and friendly service.

Service
Thank you for your feedback and for baring with us until our new Centre is complete. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I am sure the actual work on the car was first class ,,however, my only concern was the sale invoice presented to me. First of all the vehicle was described as a F48 X1 sDrive18d SE which it is not. It is an X1 xDrive25d X line auto.

Service

Because I was quoted a price for the wrong size tyres and the difference was an extra £66 per tyre which is a lot of money

Service

Good courtesy drop off and pick up in town. No extras on service. Very clean car

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after and that you had a pleasant experience with our driver. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The staff, as always are friendly and are genuine in their offer of help. In this instance special mention goes to Ed at Carlisle

Service
Thank you for your great response, I am delighted to hear that you had a great experience whilst visiting our BMW service centre and that you were well looked after by our Service Advisor Ed. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Friendly staff

Service
Thank you for your great feedback, I am pleased to hear that you were well looked after whilst visiting our BMW Service Centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Great service

Service
Thank you for your great feedback, I am pleased to hear that you were well looked after whilst visiting our BMW Service Centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

It's Bmw

Service
Thank you for your great feedback, I am pleased to hear that you had a great experience whilst visiting our BMW Service Centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

My wife's car service ok but whoever cleaned interior used a dirty cloth, smudged clean windows, mirror, satnav screen etc! My car was in for replacement tyre valve and same dirty cloth used on clean interior + they scratched the veneer!

Service

Prompt service and attention

Service
Thank you for your great feedback, I am pleased to hear that you were well looked after whilst visiting our BMW Service Centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Friendly, knowledgable staff.

Service
Thank you for your great feedback, I am pleased to hear that you were well looked after whilst visiting our BMW Service Centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I was advised work was required on my vehicle and an email would be sent to advise of the cost. Still waiting!

Service
Thank you for your response, my apologies that you did not receive your quote promptly. However following on from your telephone conversation with our service manager Shaun I am pleased to hear and look forward to seeing you in our BMW Service Department in late January. Should you need anything else please don't hesitate to contact us. Kind regards, Craig Bowers Head of Business.

Very curtious / helpful staff - however as they explained / admitted it was a regular issue with the filters in the washer bottle getting clogged up, I thought for an 18 month old car this should have been covered by warranty not cost me £90!

Service
Thank you for your response and your kind comments in regards to our service team. I appreciate your feedback in regards to the cost and the issue not being covered under warranty on this occasion, unfortunately it is BMW themselves that set the warranty guidelines, we will always pass on your feedback. Kind regards, Craig Bowers Head of Business.

Very friendly staff, nice area to wait, gets dropped off and the job gets done with a free car wash & valet at the end - can't expect more.

Service
Thank you for your great feedback, I am delighted to hear that you have had a great experience whilst visiting our Service Centre. I hope you are enjoying your car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I was well greeted and because I was only having an oil change I decided to stay at the garage for the 2 hour period. Refreshments were offered to me.

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after whilst visiting our service centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Slight confusion over the day agreed for the work, could have been my fault!

Service
Thank you for your feedback, I will ask a member of our service team to contact you and confirm the date for your re-assurance. Kind regards, Craig Bowers Head of Business.

Staff all very friendly and efficient.

Service
Thank you for your feedback, I am delighted to hear that you have had a positive experience. Kind regards, Craig Bowers Head of Business.

The work was done satisfactorily and within all promised timescales

Service
Thank you for your positive feedback, I am delighted to hear that you have been well looked after whilst visiting our BMW Service Centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Extremely happy with your dedicated service team at Carlisle from booking my car in to collecting it on completion

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our service department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Friendly and knowledgeable staff made the buying experience thoroughly enjoyable. Treated courteously and with respect at all times.

Sales
Thank you for your great response, I am delighted to hear that you have been well looked after and had a great experience whilst purchasing your new BMW, I hope you are enjoying your new car and we look forward to seeing you again in the near future in our new Centre. Kind regards, Craig Bowers.

I was impressed with the way the whole experience was handled by all levels of staff they were courteous and informative without being pushy and queries answered with knowledge and patience.

Sales
Thank you for your fantastic response, I am delighted to hear that you have had a great experience and that you were well looked after by our Sales department. I hope you are enjoying your new BMW and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Very helpful and great deal!

Sales
Thank you for your great feedback, I am delighted you have had a great experience whilst purchasing your new BMW. I hope you are enjoying and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Because we have used BMW Carlisle for nearly ten years now and have always had 5 star treatment from Neil who always goes the extra mile

Sales
Thank you for your great response, I am delighted to hear that you have been well looked after and continue to have positive experiences whilst purchasing your new BMW's with us. We value your loyalty to our company. I hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The sales person's knowledge and understanding was invaluable when configuring my car and ensured that I have exactly what I need.

Sales
Thank you for your great feedback, I am delighted to hear that you have had a great experience whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The service, friendliness and professionalism of the staff were second to none.

Sales
Thank you for your great response, I am delighted to hear that you had a great experience whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Extremely satisfied with the experience of collecting my new car from Lloyd BMW Carlisle.

Sales
Thank you for your fantastic feedback, I am delighted to hear that you have had a great experience whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I was kept informed at all times in a professional and courteous manner

Sales
Thank you for your great feedback, I am delighted to hear that you have had a great experience whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Very pleasant purchasing experience

Sales
Thank you for your great feedback, I am delighted to hear that you had such a great experience whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The service and overall approach by all involved was second to none. Martin Bone in particular and his none pressured approach over quite a period of time is one of the reasons I choose to buy my car at Lloyd BMW Carlisle

Sales
Thank you for your great response, I am delighted to hear that you had such a great experience whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.