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About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

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BMW xDrive

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Technician Vacancy

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Christmas Opening Hours

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THE BMW BECOME ELECTRIC EVENT.

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Meet the team

Gary Bingley

Franchise Director

Craig Bowers

Dealer Principal

Steve Morgan

BMW Business Manager

Mark Gemmell

BMW Sales Executive

David Savage

BMW Local Business Development Manager

Gavin Bremner

BMW Sales Executive

Neil Munro

BMW Sales Executive

Phil Howe

BMW Sales Executive

Shaun Todhunter

BMW Service Manager

Denise Hebson

BMW Reception

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Punctual and all work carried out well

Service
Thank you for taking the time to leave your feedback, I am pleased to hear that you were well looked after and had a great experience. Kind regards, Craig Bowers Head of Business.

Problem free and helpful

Service
Many thanks for taking the time to leave your kind comments, we appreciate all feedback and always use these responses to try and improve our service for our customers. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Everyone concerned at Lloyd BMW Carlisle was helpful, pleasant & very professional.

Service
Thank you for taking the time to leave your feedback, I am delighted to hear that you had a great experience with our service team and were well looked after. Kind regards, Craig bowers Head of Business.

Well organised visit going as predicted

Service
Thank you for taking the time to leave your positive feedback, we appreciate hearing that our team looked after you well during your visit to our centre. Kind regards, Craig Bowers Head of Business.

because the work the way I was treated bye your staff

Service
Thank you for taking the time to leave your great feedback, it is wonderful to hear that you are always well looked after by our team whilst visiting the centre. Kind regards, Craig Bowers Head of Business.

Great Service and Customer Care

Service
Thank you for your kind comments, I am pleased to hear that you had a great experience whilst visiting our service department. Kind regards, Craig Bowers Head of Business.

The whole experience was perfect ,the staff were extremely helpful and explained the whole procedure to me. Donald was very thorough and the job was carried out to my complete satisfaction. Thanks again.

Service
Thank you for taking the time to leave your kind comments, I am pleased to hear that you had a positive experience and were well looked after by all of our team. Kind regards, Craig Bowers Head of Business.

I brought my car in with no appointment and was sorted out straight away

Service
Thank you for taking the time to leave your kind comments, I am delighted to hear that you had a positive experience whilst visiting our centre, we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

a flooded car was a distressing situation. You handled this with sensitivity, you kept us informed of progress and made us feel that you were really trying to repair the car and get it back to us.

Service
Thank you for taking the time to leave your kind comments, I am delighted to hear that you had a positive experience and that you were well looked after by our team. Kind regards, Craig Bowers Head of Business.

efficient customer service with no problems whatsoever.

Service
Thank you for taking the time to leave your kind comments, I am delighted to hear that you had a positive experience whilst visiting our centre and look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Just a 1st class service from start to finish

Service
Thank you for taking the time to leave your kind comments, I am delighted to hear that you had a positive experience whilst visiting our centre. Kind regards, Craig Bowers Head of Business.

Wind screen wiper blades not in stock, for replacing. other wise a 5.

Service
Thank you for your feedback, we welcome all feedback and hope that the wiper blades are sources as quick as possible for you and thank you for your patience and understanding. Kind regards, Craig Bowers Head of Business.

Work carried out in alloyed time. Courteous staff. Car looked after

Service
Thank you for taking the time to leave your comments, we look forward to seeing you in the future. Kind regards, Craig Bowers Head of Business.

Appointment made and car serviced within 3 working days. Staff at Carlisle were attentive, factual and professional.

Service
Thank you for taking the time to leave your kind comments, I am delighted to hear that you had a positive experience whilst visiting our centre. Kind regards, Craig Bowers Head of Business.

A1st class service.

Service
Thank you for leaving your kind comments, I am delighted to hear that you had such a great experience whilst visiting our centre and that your were well looked after. Kind regards, Craig Bowers Head of Business.

Excellent customer care & service. The service manager made the visit an enjoyable experience.

Service
Thank you for leaving your kind comments, I am delighted to hear that you had such a great experience whilst visiting our centre. Kind regards, Craig Bowers Head of Business.

The complimentary wash on the car was very poor.

Service
Thank you for taking the time to leave your comments, we are sorry to hear the complimentary wash was not up to standard, but we are happy to offer another free wash as an apology - we look forward to seeing you. Kind regards, Craig Bowers Head of Business.

The girls where very pleasant but the gentlemen where snobbish

Service
Thank you for your comments, we try very hard with our standards and pride ourselves on how we welcome and look after our customers. I appreciate you taking the time to discuss with me your comments and we use your feedback to improve our customer service going forward. Kind regards, Craig Bowers Head of Business.

When they did the job, they did not tighten the panel properly.

Service
Thank you for taking the time to leave us your feedback, we are terribly sorry that the trim hadn’t been fitted correctly and appreciate the opportunity you gave us to resolve this matter the same day. Following our latest conversation we look forward to seeing you on your next visit. Kind regards, Craig Bowers Head of Business.

Mark Gemmell was veryhelpful and knowledgeable about the range and brought in the model we wanted to test from HQ. We were kept upto date with delivery and the handover was very well done.

Sales
Thank you for taking the time to leave your great comments, I am delighted to hear that you were well looked after and had such a great experience from enquiring to purchasing your new BMW from our centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The salesman was very knowledgeable, helpful but also business like.

Sales
Thank you for taking the time to leave your kind comments, I am pleased to hear that you had a positive experience whilst purchasing at our centre. Kind regards Craig Bowers, Head of Business.

Staff were friendly, courteous and well informed. James Slack , listened to what I wanted and thoughtfully talked me through the options. I didn't feel rushed or under pressure , but valued and respected .

Sales
Thank you for taking the time to leave such fantastic comments, it is a great pleasure to read that your had such a great experience whilst purchasing your BMW from our centre, I hope your are enjoying your vehicle and we look forward to seeing you in the future. Kind regards Craig Bowers, Head of Business.

Exceptional service from Neil Munroe & all staff in all departments at Lloyd BMW Carlisle

Sales
Thank you for taking the time to leave your positive feedback it is wonderful to hear that you had such a great experience. We look forward to seeing you again in the future. Kind regards Craig Bowers, Head of Business.

Very good.

Sales
Thank you for taking the time to leave us your positive feedback & 5 Star rating. We appreciate you choosing Lloyd Carlisle BMW Centre to purchase your BMW X5 4.0d M Sport & hope you are enjoying your new car. Kind regards, Craig Bowers Head of Business.

They were very helpful and accommodating.

Sales
Thank you for taking the time to leave us your feedback & 5 star rating. We are pleased to hear how helpful & accommodating you have found our staff during your recent purchase, and hope you are enjoying your new BMW X3 xDrive 20d xLine. Kind regards, Craig Bowers Head of Business.