Loading...

About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

NEW BMW CENTRE NOW OPEN.

Read

BMW i3 Service Inclusive

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Our Company History

Read

Win tickets to the Cumberland Show

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Craig Bowers

Head of Business
  • Years in the company

David Stuart

General Sales Manager
  • Years in the company

Gavin Bremner

BMW New Car Sales Manager
  • Years in the company

Richard Irving

BMW Used Car Sales Manager
  • Years in the company

Dave Savage

Corporate Sales Manager
  • Years in the company

Shaun Todhunter

Service Manager
  • Years in the company

Steve Morgan

Transaction Manager
  • Years in the company

Phil Howe

BMW Transaction Manager
  • Years in the company

Tim Natrajan

BMW Sales Executive
  • Years in the company

Peter Breen

BMW Sales Executive
  • Years in the company

Neil Munro

BMW Sales Executive
  • Years in the company

John Shaw

BMW Sales Executive
  • Years in the company

David Beattie

BMW Sales Executive
  • Years in the company

Martin Bone

BMW Sales Executive
  • Years in the company

Fiona Ismay

BMW Sales Executive
  • Years in the company

Sandor Palumbi

BMW Sales Executive
  • Years in the company

Julie Muir

Corporate Sales Executive
  • Years in the company

Courtney Savage

Service Advisor
  • Years in the company

Annie Thomson

Service Advisor
  • Years in the company

Ed Mellor

Service Advisor
  • Years in the company

Andrew Twentyman

Service Advisor
  • Years in the company

Ian Thompson

Stock Controller
  • Years in the company

Rob Galdins

BMW Genius
  • Years in the company

Kim Aldersey

Finance Administration
  • Years in the company

Gemma Barras

Driver
  • Years in the company

Debbie Hebson

BMW Receptionist
  • Years in the company

Rodney Telford

Driver
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied. The car was returned to me washed and cleaned whic was a lovely touch

Service

The work was completed in the promised time and the car returned in full working order.

Service

They were quick and thorough and treated me well

Service

As above

Service

Everything completed on schedule

Service

No waiting about, well looked after. Lovely people, top notch service.

Service

Prompt attention from the minute I entered the building.

Service

They always make sure you happy with what they are doing and let you know what they have done on completion of the work.

Service

Because of service and manner of staff who are very polite to say the least

Service

sorted the problem - no fuss

Service

You are not just a face staff speak even though you may not have had any dealings with them and a first class service.

Service
Thank you for your response, I am delighted to hear that you were well looked after by our BMW Service team and that you had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

See above comments reference the air con re gas

Service

Car came back like new and cleaned inside and out

Service
Thank you for your fantastic feedback, it is wonderful to hear that you have been so well looked after by our BMW service department and that you have had such a positive experience with no issues. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

see above. i expect to deal with technically competent people. to just say the computer shows no messages is not acceptable.

Service

Every thing was explained to me

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service team and that you have had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

The exhaust became a problem after the initial repair, even though this part had not been an issue before, we had this apparently repaired, but it is rattling now with any vibration and sounds terrible. there is also still a smell of fumes in the car

Service

No video report sent to email!

Service

No parking disc in courtesy car.No feedback given on what was found on my car. I was simply handed the keys and informed that everything was fine, but it wasn't.

Service

Feel looked after

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Service department and the team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Ready on time

Service
Thank you for your great response, I am delighted to hear that you have been well looked after by our BMW service department and that you have had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Outstanding showroom, waiting area. Staff and price paid for service.

Service
Thank you for your fantastic response, we are delighted to hear that you have had a great experience whilst visiting our BMW Service department and that you were well looked after by our service team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

As above

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our service team and that your experience was positive. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

I asked for the two front seats to be cleaned but I don't think this happened and my windows looked worse than when I left the car

Service

The Service was done on time

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Service department. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Repairs required were readily diagnosed, carried out on time as promised.

Service
Thank you for you fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service department and had a great experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Excellent new facilities. Staff remember your name on arrival.

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service department and the team that you dealt with. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

It needed an oil change, and you did it.Now you want a round of applause?

Service
Thank you for your feedback, as a 5 star dealer we are always taking on board our customer feedback to continue to improve the level of service we deliver and the experience we provide to our customers. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Had to call twice to book service as nobody rang me back when the service department was busy despite leaving my details

Service

Lloyd Carlisle Service Staff are always very helpful - much appreciated

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW service department and that you had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Everything was explained we were offered refreshments and we were given a lift into town and collected to pick up he car up when it was ready. Can't say fairer than that.

Service
Thank you for your wonderful feedback, it is fantastic to hear that you have been well looked after and have had such a great experience whilst you were visiting the service department. I am delighted to hear that the service you received from both the service team and Rob the Sales executive you spoke with was excellent and professional. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Service wise excellent - not always returned in best condition

Service
Thank you for your feedback, I am delighted to hear that you were well looked after by our BMW service team. We appreciate all feedback to continue to provide and improve the service delivered to our customers, we have recently taken on more valeters to improve the complimentary wash and vac provided, this will hopefully improve the condition of the vehicles when returned to service customers. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Complete satisfaction

Service
Thank you for your great service, I am delighted to hear that you were well looked after by our BMW service department and the team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Simple and easy to do with great customer service

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service team and had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Vehicle work completed in agreed timescale and returned cleaned inside and out.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after by our BMW Service department and that you have had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

No issues regarding work undertaken. However Service book was not completed.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after by our BMW service Department and had a positive experience when dealing with our team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

I was completely satisfied

Service
Thank you for your fantastic response, as a five star dealer it is wonderful to see that reflection in our customers feedback. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Organised and able to accommodate my requirements.

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after by our BMW Service team and that you have had a fantastic experience. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Bowers.

Due to unavailability of staff the car was in for an extended period and did not receive the complimentary wash that was promised on arrival.

Service
Thank you for your recent feedback, we are aware of a few issues with the valeting of vehicles and we are currently restructuring and recruiting further staff to add to this operation to ensure it is improved in the future. We look forward to seeing you again in the future and I am certain your experience will be improved. Kind regards, Craig Bowers Head of Business.

A difficult problem to solve, but in the end a perfect result.

Service
Thank you for your fantastic response, I am delighted to hear that you have had a great experience whilst visiting our BMW Service Department. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Video explanation of vehicle check , excellent price for works done,completed quickly.

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Service team and that you had a positive experience. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Didn't like the fact that my car was not valeted inside after it was serviced

Service
Thank you for your feedback, we are currently looking at restructuring the valeting process and recruiting additional valeters to improve the service. I am certain that your next visit to Lloyd BMW Carlisle will be an improved experience. We do value you feedback as we are always looking to improve our customer experience. Kind regards, Craig Bowers Head of Business.

the service at Lloyds BMW is immaculate

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after by our BMW Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Could have had it done cheaper at a non BMW garage which I would consider now it is out of warranty

Service
Thank you for your feedback, we do try to be very competitive with our pricing here at Lloyd BMW. We have recently launched pay monthly servicing and we can now spread payments out over 12 months % free if required. We only use genuine parts in our repairs and servicing, which ensures the parts are of the highest quality. We hope to see you again in the near future and hope you will continue to allow us to quote you for all of your BMW needs. Kind regards, Craig Bowers Head of Business.

High quality service as usual.

Service
Thank you for your great feedback, I am delighted to hear that you have had a great experience and that you were well looked after by our BMW Service team. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Well organised, professional and completed in a minimum timescale with no fuss

Service
Thank you for your fantastic feedback, it is wonderful to hear that you were so well looked after by our BMW service team and that you have had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

I can be assured that that the service and mot that was carried out was to the highest standards and the service was excellent

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Service department and that you have had a positive experience. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

attention to detail

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after by our BMW Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I am happy with the service except for the fact that I did not receive exact feedback on one specific inspection and quote I requested for.

Service
Thank you for your feedback, I am delighted to hear that you were happy with the service, however I will look into your requests and ensure that our Service Manager contacts you. My sincere apologies that these matters weren't dealt with whilst you were in, all feedback is greatly received and goes towards our continuous effort to improve and deliver the best customer service to our customers. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Little surprised by MOT failure due to tyre pressure sensor that turned out to just be a set up problem.

Service
Thank you for your response, I am delighted to hear that you have had a pleasant experience and that we were able to resolve your issue. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

As always Completely Satisfied. That's why I drive nearly 70 miles to come to your premises rather than other BMW Garages that are much closer to holm

Service
Thank you for your wonderful feedback, I am delighted to hear that you were well looked after by our BMW Service team and that you continue to receive great service from the team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

The people at Carlisle are very helpful when I go there and if there's a problem they soon sort it

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW service team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Prompt efficient service. Staff at Carlisle BMW are excellent and responsive at all times.

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW Service team and that you had a positive experience whilst visiting our Service Department. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Time taken was fast and made welcome service was prompt

Service
Thank you for your great response, I am delighted to hear that you have been well looked after whilst visiting our BMW Service Department and that you have had a positive experience. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

vehicle check and concerns answered completely and honestly

Service
Thank you for your great response, I am delighted to hear that you have been well looked after and that you have had a great experience from our team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

I was contacted and advised my car needed the brake fluid changed, my availability was taken into account in arranging a time, a fault with the horns that I was not aware of was spotted and dealt with, I got a lift to and from town. Everything worked

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after by our BMW Service department and that you had a positive experience. We Look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

had a fault which turned out to be a failed X3 transfer box. A replacement car was provided, spares ordered and fixed within 6 days. Excellent service

Service
Thank you for your fantastic feedback, I am delighted to hear that you were well looked after by our BMW Service Department and that we were able to make the repair as smooth as possible. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

as above

Service
Thank you for your great feedback, I am delighted to hear that you have had a positive experience whilst visiting our BMW service department and that you were well looked after by our Service team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Not quite a 5 as the technicians had not reset the service requirement check on the car, however after speaking directly with the Service manager, he assured me this would not be a problem and to return at my convenience and this would be sorted.

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after and despite the slight oversight with the reset you had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

See above. However, on the positive side Sean and the service staff are exceedingly helpful.

Service
Thank you for your feedback, I am delighted to hear that you have been well looked after by our Service team and that they were able to assist you during your visit. My apologies that we have only been able to resolve one of your two issues so far, we will do our best to fix the intermittent issue when it allows. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Very happy as I am a new customer and feel very looked after.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Service team and that you have had a positive experience. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Lloyds diagnostics of the repair required although technically correct did not take into account my requirements until I got involved and 'managed' the situation

Service
Thank you for your response, I'm pleased that we were able to contribute towards your repair. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

the technician explained the job that was done in some detail with information on how to check on keeping the drains from blocking again

Service
Thank you for your fantastic response, I am delighted to hear that you were well looked after by our BMW Service Department and that you have had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Because I am

Service
Thank you for your wonderful response, I am delighted to hear that you have had a great experience whilst you were visiting our BMW service department and that you were well looked after. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Work carried out in accordance with the plan within the predicted timescale. Courtesy Car provided as requested. No hassle which is always welcome. Only downside was the residual smell from the welding on the ISO fixings.

Service

As above

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW service department and that you had a positive experience. We look forward to seeing you again in near future. Kind regards, Craig Bowers Head of Business.

As above

Service
Thank you for your response, my sincere apologies that there was a breakdown in communication on our behalf. We are continually trying to improve our Customer experience and service to remain as a five star dealer, we appreciate all comments and feedback to improve the service we deliver. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

great staff

Service
Thank you for your feedback, I am delighted to hear that you were well looked after by our BMW Service Team and that you have had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Very efficient car ready on time

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Service Team and that you have had a positive experience whilst you were in with us. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Service was done in expected time slot and informed on all aspects

Service
Thank you for your response, I am delighted to hear that you were well looked after by our BMW Service Team and that you have had a positive experience whilst you were in with us. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Great team...good communication.

Service
Thank you for your great response, I am delighted to hear that you have had a great experience whilst visiting our BMW Service department. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

See comments above.

Service

Have always had nothing but praise for the staff at the garage.

Service
Thank you for your wonderful feedback, I am delighted to hear that you were well looked after by our BMW Service Department. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Totally efficient as always

Service

Lloyds take time to understand the issues and clearly communicate all aspects back to the customer.

Service
Thank you for your great response, I am delighted to hear that you were well looked after whilst you were visiting our BMW Service Department. We look forward to seeing you in the near future. Kind regards, Craig Bowers Head of Business.

Everything was done that needed top be done

Service
Thank you for your great response, I am delighted to hear that you were well looked after by our BMW Service Team. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

They did everything they said they would in the time they arranged ,all very satisfactory

Service
Thank you for your great feedback, I am delighted to hear that you were well looked after and had a great experience whilst visiting our BMW Service department. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Courtney dealt with our "drive-train" problem and kept us informed throughout.Very, very helpful young lady.

Service
Thank you for your wonderful feedback, I am delighted to hear that you were well looked after by Courtney and that you had a positive experience whilst visiting our BMW Service Department. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Car wasn't cleaned properly

Service

Every body in centre very welcoming

Sales

Every thing was done when David said it would be.

Sales

excellent service and advice from neil munroehowever 4 days later I had a puncture and was told by Hereford BMW the tyres had been over inflated on delivery. There had been no prior warning message about this from the car.

Sales

see above. Also, the new centre, including the little garage thing you receive your car are in, is excellent

Sales
Thank you for your fantastic feedback, it is wonderful to hear such great comments in regards to our new facilities and of course our Sales Executives, Neil has been with us for many years and is an great asset to the business. I do hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

See above

Sales
Thank you for your great response, I am delighted to hear that you have had such a fantastic experience whilst purchasing your new BMW and that the process was smoothly carried out by our team. As a 5 Star dealer it is wonderful to hear that this is reflected in our customers comments. I hope your are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Very quickly found my car and arranged delivered

Sales
Thank you for your great response, I am delighted to hear that you have been well looked after by our BMW Sales Department. I hope you are enjoying your new BMW and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Excellent service, there was no hard pressure sell, it was a relaxed professional informative sell.

Sales
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Sales team and that you have had a positive experience whilst purchasing your new BMW. I hope you are enjoying your new BMW and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I was highly satisfied with my experience as they were very accommodating finding me a car within my budget, available for delivery, due to the high demand for the model in question.

Sales
Thank you for your fantastic response, I am delighted to hear that you had a great experience whilst purchasing your new BMW and that you were well looked after. I hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Particularly because the staff are welcoming and offered refreshments

Sales
Thank you for your great feedback, I am delighted to hear that you have had a great response whilst purchasing your new BMW and that you were well looked after by the all the team. I hope you are enjoying your new car and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Treat like royalty. Very well looked after

Sales
Thank you for your wonderful response, I am delighted to hear that you have been well looked after and had a positive experience whilst purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

The staff at the Carlisle garage are all friendly and helpful and give us personal service, it would be wrong to name just one member of staff.

Sales
Thank you for your fantastic response, I am delighted to hear that you have been well looked after and had a great experience whilst you were purchasing your new BMW. I hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

An excellent customer experience. Attentive without being pushy. I felt that Tim was on my side. The handover was at the right time and was helpful and thorough.

Sales
Thank you for your feedback, I am delighted to hear that you were well looked after by our Sales Executive Tim and that you have had a positive experience whilst purchasing your new BMW. I hope you are enjoying your new BMW and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Everything was done in a professional manner.

Sales
Thank you for your great feedback, it is wonderful to hear that you have been well looked after by our BMW sales team whilst purchasing your new BMW. I hope you are enjoying your new BMW and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Very impressive dealership,staff very welcoming and knowledgeable

Sales
Thank you for your wonderful feedback, I am delighted to hear that you have had a fantastic experience whilst purchasing your new BMW with our Sales Executive Fiona here at Lloyd BMW Carlisle. I hope that you are enjoying your new car and wish you many happy miles. We look forward to seeing again in the near future. Kind regards, Craig Bowers Head of Business.

Perfection!

Sales
Thank you for taking the time to leave your kind comments in regards to our Sales Executive and the customer care you received. An accident is a frightening experience and I am more than pleased to hear that your wife was unharmed. I hope she is now enjoying her new car and wish her many happy and safe miles. We look forward to seeing you both again in the near future. Kind regards, Craig Bowers Head of Business.

We dealt with Martin Bone, from whom we had bought a car previously, and he was polite, friendly, helpful and we were able to agree a deal we were happy with.

Sales
Thank you for your response, I am delighted to hear that you were well looked after by our Sales Executive Martin Bone and that you have had a positive experience whilst purchasing your new BMW. I hope you are enjoying your new car and continue to do so. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Excellent sales team who satified my needs

Sales
Thank you for your great response, I am delighted to hear that you have had a great experience whilst purchasing your new BMW. I hope you are now enjoying your new BMW and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.

Very positive experience, kept informed throughout

Sales
Thank you for your fantastic feedback, I am delighted to hear that you have had a positive experience whilst purchasing your new BMW and that you were well looked after. I hope you are enjoying your new car and we look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.