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About Lloyd BMW Carlisle

At Lloyd BMW Carlisle we are committed to providing a professional, expert and friendly service to all our customers and potential owners.

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Meet the team

Gary Bingley

Franchise Director

Craig Bowers

Dealer Principal

Mike Noble

BMW General Sales Manager

Steve Morgan

BMW Business Manager

Mark Gemmell

BMW Sales Executive

Dave Savage

BMW Sales Executive

Gavin Bremner

BMW Sales Executive

Neil Munro

BMW Sales Executive

Phil Howe

BMW Sales Executive

Simon Peascod

BMW Sales Executive

Shaun Todhunter

BMW Service Manager

Denise Hebson

BMW Reception

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.9
    • 45 ratings
    • 12 comments
  • Service

    4.6
    • 104 ratings
    • 33 comments

The sales man was absolutely brillant.

Sales
Thank you for your positive feedback and for highlighting John Stiff individually. He really appreciates your comments & 5 star rating. We hope you are enjoying your new BMW X5. Kind regards, Craig Bowers Head of Business.

developed a fault after the recall, staff have been really goood and helpful

Service
Thank you for taking the time to leave us your positive comments and awarding us a 5 Star rating. We appreciate this must have been a very frustrating situation for you, however our aftersales team will always pull out all the stops to get any issues resolved as efficiently as possible & our comprehensive BMW warranty gives you the peace of mind to enjoy your motoring in your BMW 1 Series. Kind Regards, Craig Bowers head of Business.

I asked for two jobs to be done but they only did one and when I told them about it I was told they could not remember me asking for two jobs to be done.

Service

They were very good.

Service
Thank you for taking the time to leave us your positive feedback & a 5 Star rating. We appreciate you choosing Lloyd Carlisle, BMW Centre to look after your BMW 3 Series X drive Sport Saloon & look forward to seeing you again on your next visit. Kind regards, Craig Bowers Head of Business.

I cannot praise Lloyd's enough. They are exceptional. It is not just the Salesman, the girls on the reception and the service department are really friendly and make you feel at home.

Sales
Thank you for taking the time to leave us such wonderful feedback. At Lloyd Carlisle BMW Centre we are always striving to give you an excellent customer experience when you visit our dealership, so it gives me great pleasure to read your lovely comments regarding our staff. We hope you are thoroughly enjoying your new BMW 420d Luxury Convertible. Kind Regards, Craig Bowers Head of Business.

Everyone was very helpful and attentive - great service

Service
Thank you for taking the time to leave your valuable feedback. We are pleased to hear how helpful & attentive you found the staff in our aftersales department, on your recent visit & would like to take this opportunity to say how much we appreciate your continued custom, as we are aware that you travel a considerable distance to bring your BMW Z4 in to us. Kind Regards, Craig Bowers Head of Business.

The service was very good.

Service

Perfect service.

Service

Good service. Very pleased.

Service

The service was very good.

Service
Thank you for taking the time to leave us your feedback & for awarding us a 5 Star rating. We are pleased to hear how happy you were with the service you received on your recent visit to our BMW Centre. Kind Regards, Craig Bowers Head of Business.

They were very helpful.

Service
We appreciate you taking the time to leave us your valuable feedback & are pleased that you found our staff to be very helpful on your recent visit to our BMW Centre. Thank you for your continued custom & we look forward to seeing you on your next visit. Kind regards, Craig Bowers Head of Business.

The work was carried out in a timely manner whilst I waited at the centre.

Service
Thank you for taking the time to leave your response, I am delighted to hear you had a great experience whilst in the centre. Kind regards, Craig Bowers Head of Business.

Annie on the service desk was more than helpful and very pleasant. Driver who gave me a lift, Mr Lisle, was also friendly and polite. 5 star customer service thank you.

Service
Thank you for your response, I am delighted to hear that you were well looked after whilst in the centre. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

It was spot on

Service
Thank you for taking the time to leave your response, we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The service was very good.

Service
Thank you for your response, I am delighted to hear that you had a great experience. Kind regards, Craig Bowers Head of Business.

the customer service was excellent, I was introduced to a new member of the sales team and he was very good,

Sales
Thank you for your wonderful feedback, I am delighted to hear such praise for our team and that you have received the high standard of customer car we strive to deliver. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Delighted.

Service
Thank you for taking the time to leave us your feedback. It gives me great pleasure to hear that you were “delighted” following your recent visit to our aftersales department, as we always try to ensure that our customers have the best possible experience while visiting our BMW Centre. We appreciate your custom & look forward to welcoming you on your next visit. Kind regards Craig Bowers Head of Business.

The cost of replacing the brake pads and discs was too expensive compared to other garages.

Service
Thank you for taking the time to leave your response we welcome all comments, we are pleased that generally you were happy with our service, however we are sorry that you found us too expensive for brakes, as per our telephone conversation we do offer price match on like for like repairs, therefore providing the other garages use BMW approved parts we won't be beat on price. Once again thank you & we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

They are very good.

Sales
Thank you for leaving your response, I am delighted to hear you had a great experience with us, we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

A very friendly centre and I was treated well and they kept me fully informed.

Service
Many thanks for taking the time to leave your response, I am pleased to hear that you had a great experience whilst visiting our centre. We will do our best to source your required vehicle as soon as possible. Kind regards Craig Bowers Head of Business.

We booked in for a showroom valet... Wow.... Very impressed!! it wasn't a service or repair like the option above asked.

Service
Thank you for taking the time to leave us such exceptional feedback & for awarding us a 5 star rating! We value your custom & are thrilled to hear how impressed you were with the results, when you had your 3 Series Luxury Saloon valeted with us recently. Our specialist valeting team take great pride in their work & will really appreciate your feedback. Kind regards, Craig Bowers, Head of Business.

Excellent service.

Service
Thank you for choosing Lloyd Carlisle to service & look after your BMW 3 Series Saloon. We really appreciate your custom & such positive feedback. It is a pleasure to hear that you rate our customer service as “excellent” Kind Regards, Craig Bowers, Head of Business.

A great bunch at the centre

Sales
Thank you for taking the time to provide such positive feedback. We appreciate you choosing Lloyd Carlisle to purchase your new BMW X3. It is a pleasure to hear you describe our staff as “a great bunch” & we all hope that you are thoroughly enjoying your new car. Kind Regards, Craig Bowers, Head of Business.

The staff were very efficient.

Service
Thank you for taking the time to leave us your positive feedback & for awarding us a 5 Star rating. We appreciate you choosing Lloyd Carlisle aftersales team to service & look after your BMW 330d M Sport Gran Turismo & are pleased to hear how efficient you have found our staff on your recent visit. Kind regards, Craig Bowers Head of Business.

The work was carried out in a timely manner.

Service
Thank you for taking the time to leave us your positive feedback. We appreciate your continued custom, choosing Lloyd Carlisle to MOT & look after your 3 Series Saloon. & look forward to welcoming you on your next visit. Kind Regards, Craig Bowers Head of Business.

My dealer contact John Shaw was supreme in his attention to my requirements & had to work hard to meet my demands but all were achieved!

Sales
Thank you for taking the time to provide such wonderful feedback & for awarding us a 5 Star rating. John is particularly happy to have received such lovely comments, as he always tries to give his customers his full attention & does his upmost to ensure all their requirements are met, while purchasing their new car. We really appreciate your custom here at Lloyd Carlisle & hope you are thoroughly enjoying your BMW 640d Gran Coupe, Kind Regards, Craig Bowers, Head of Business.

Excellent service, Mark on the front desk cannot do enough for every customer.

Service
Thank you for your great response, I am delighted to hear you had such a great experience whilst visiting our BMW centre, your comments will be passed onto Mark also. Kind regards, Craig Bowers Head of Business.

All the work was done very well as usual. One tiny point of feedback, not a complaint, is that it would be nice if the boot was hoovered out whilst the car was being cleaned.

Service

Goood customer service.

Service

The service was very good.

Service
Thank you for leaving your response, I am delighted to hear that you had a great experience whilst visiting our centre. Kind regards, Craig Bowers Head of Business

Given that Lloyds Carlisle are some 100 miles from my home it is always a pleasure to visit this facility. Where do they get this quality of staff from!

Service
Thank you for taking the time to leave us your feedback and for your wonderful comments regarding our staff. We appreciate you travelling such a long distance & choosing Lloyd Carlisle Aftersales team to MOT & look after your BMW 6 Series Gran Coupe. Kind regards,Craig Bowers,Head of Business.

The staff are very helpful.

Service
Thank you for your kind comments, it is wonderful to hear such great feedback about our staff, we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Brilliant

Service
Thank you for taking the time to leave your response, I am delighted to hear that you have had such a great experience whilst visiting our BMW Ceantre. Kind regards, Craig Bowers Head of Business.

It took 6 weeks to fix the steering rack

Service
Thank you for taking the time to leave your comments, unfortunately the modified steering rack specific for your car was a special order from BMW, my sincere apologies that it took longer than we would have liked but we can only supply relating to availability. Kind regards, Craig Bowers Head of Business.

I deal with the same sales person Neil all the time.

Sales
Many thanks for taking the time to leave your response, I hope you are enjoying your new BMW, we look forward to welcoming you again in the future. Kind regards, Craig Bowers Head of Business.

Instructed transfer to personal number plate not actioned.

Sales
My sincere apologies for any inconvenience caused by this delay, we do aim to have the full transfer completed prior to collection of the vehicle however there can on occasion be a delay with the completion due to paperwork and this can sometimes be unavoidable. I do hope it has not affected your experience of purchasing at our centre in the future and that you are now enjoying your new car. Kind regards, Craig Bowers Head of Business.

John was very good, he kept me informed and helped all the way through the process of buying my new BMW.

Sales
Thank you for taking the time to leave your response, I am delighted to hear that you had a great experience with our sales executive John Shaw. I do hope you are enjoying your new BMW and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The work took longer than expected.

Service
My apologies that the work carried out took longer than expected, on occasion delays are sometimes unavoidable. I do hope you were able to take full advantage of the refreshments on offer in the centre whilst you waited. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

LLOYD BMW IS WITHOUT DOUBT THE BEST DEALERSHIP IN THE UK !!

Service

Very organised.

Service
Thank you for your response, I am delighted to hear you had such a great experience and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Neil Munro from the start to the completion of the purchase and collection of my BMW was extremely professional and efficient. The test drive particularly with Neil's knowledge of the car dispelled any doubts I had in changing from my 7 to the 640D

Sales
Thank you for taking the time to leave such great feedback, I am delighted to hear that you had such a great experience and that you were well looked after by our sales executive Neil Munro. We look forwrad to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Very well looked after.

Service
Thank you for taking the time to leave your response, we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

Always good customer service.

Service
Thank you for your response, we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

The service was very good.

Sales
Thank you for your response,we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.

I was made very welcome and never felt pressurised. Just given the answers to my questions

Sales
Thank you for your response, I am delighted to hear you had such a great experience and we look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.