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About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

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Craig Bowers

Head of Business

Gavin Bremner

BMW New Car Sales Manager

Richard Irving

BMW Used Car Sales Manager

Shaun Todhunter

Assistant Service Manager

Steve Morgan

Transaction Manager

Phil Howe

Retail Sales Manager

Tim Natrajan

BMW Sales Executive

Peter Breen

BMW Sales Executive

Neil Munro

BMW Sales Executive

John Shaw

BMW Sales Executive

David Beattie

BMW Sales Executive

Martin Bone

BMW Sales Executive

Julie Muir

Local Development Manager

Annie Thomson

Service Advisor

Ed Mellor

Service Advisor

Ian Thompson

Stock Controller

Rob Galdins

BMW Sales Executive

Kim Aldersey

Retention Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient, friendly staff.

Service

Problem was diagnosed and fixed.

Service

Keep you informed at every stage

Service

Very well organised and helpful

Service

Very helpful service and staff very pleasant

Service

Lloyd Carlisle have been absolutely marvellous in their delivery of service. The staff have been extremely courteous and kind, and I have been more than happy with their degree of attention given to my vehicle during it's visits to Lloyd.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by all the team during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent, knowledgable information and service from Curtis

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Appointment was made on a busy Friday and checked in for diagnosis only. Video was sent for my approval. Very pleased with Shaun who managed to get the problem repaired on the day and gave a great discount on the bill!

Service

pleasant experience felt valued

Service

Everything explained properly.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I have three vehicles from Lloyds and used their service facility for more than ten years. The cars have been faultless, and the customer service exemplary.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. As a five star centre it is wonderful to receive customer feedback that also reflects this status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Same as always good quality service.

Service

Quick, efficient and friendly service. Staff are all very welcoming.

Service

Everything went as expected.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with all the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent service and nice friendly staff

Service
Thank you for your response. It is wonderful to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from all the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I am a long term satisfied customer of Lloyd BMW Carlisle, and a long term purchaser and user of BMW vehicles.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by the team during your recent visit to our BMW Service Department and that you have continued to receive great service from John also. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I know that the service / MOT will be done well and professionally and that I keep motoring. Very friendly staff, that remind you of services and MoT making it all very easy

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with Curtis and the team. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Issue reported to sales colleague during a routine follow up contact. Issue was passed on to service team who responded very promptly. Appointment with service dept. very soon afterwards and problem resolved very efficiently.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Profesional, thorough and very helpful

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from all the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very efficient service from Ed

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by Ed during your recent visit to our BMW service department and that you have had a positive experience. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Annie, was very helpful.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by Annie during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Superb service as expected, I put this down to help provide by Curtis Bennett. Some how I'd missed the reminder call for the car to be booked in but not to worry, one call to Curtis and it was sorted.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Ed Mellor shows his adaptability and flexibility skills dealing with unexpected situation in the workplace.

Service
Thank you for your fantastic response. I am delighted to hear that you have been so well looked after by Ed during your recent visit to our BMW Service Department and that you have had a positive experience. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great customer service

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have has a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great service from start to finish

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great service updated on progress and full explanation of the problems

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Not one problem

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with the team. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Always receive excellent service from the Team at Lloyd Carlisle.

Service

The timings I were given were adhered to precisely

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Work completed in given timescale and dealt with everything that needed done, staff listened and provided good advice.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Good communications and updates of progress. Repairs carried out efficiently.

Service

Friendly and helpful

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Staff very good as first time BMW driver will come back for another soon.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience from the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent and courteous service

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

No problems from booking in to picking the car up again.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during you recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Courteous friendly efficient staff

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Work carried out, fully informed each step of the way.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Staff are helpful and reliable.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

As first question your looked after from first phonecall right through to picking your car back up.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that your have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very professional and thorough

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great staff always

Service

Great customer service

Service

As above

Service

Good and quick service

Service

Always very friendly and polite and always well looked after.

Service

My vehicle was attended to very quickly and satisfactorily

Service

A good company to deal with.

Service

I arrived early, the servicing etc was started earlier as a result, and I was able to leave early. The reception and service staff were so helpful.

Service

The service was sorted in a efficient manor considering void etc

Service

The work was carried exactly as described and on time and I was kept well informed.

Service

from the receptionist to the mechanic everyone was kind, courteous, knowledgeable and seemed happy to be at work.

Service

very easy and friendly service

Service

Well trained staff in all departments. Thorough explanations always given of what has been done to car. Car always ready on time after service.

Service

Mot carried out easily, and juddering engine fault rectified.

Service

Always friendly staff

Service

Fantastic and this is soley based on my interactions with the service advisor Curtis Bennett. Curtis reassured myself before & during my visit to the dealership on the covid19 precautions in place to protect me and the staff at this worrying time.

Service

Great customer service

Service

Excellent

Service

All issues sorted.

Service

Received excellent Customer Service throughout

Service

Work done as expected and to time.

Service

Fantastic service and very friendly helpful staff. From Curtis booking my vehicle in to Ed overseeing the booking into the workshop to Amanda handing me my BMW back over after the work was complete. All 3 of the staff were amazing and very helpful

Service

Only downside was lack of refreshment etc due to covid, but otherwise the usual Lloyds high standard.

Service

The customer centric it's was amazing so many other business's could learn from this experience. The training that is obviously a high priority for each colleague was evident and contributed to a great experience for me.

Service

Always very attenentive

Service

As above

Service

Friendly staff

Service

The service experience has been just what I expected, as good as it gets.

Service

Felt" COVID safe

Service

Work was done in time stated and staff (Curtis)in garage i delt with where brilliant, very helpful

Service

Overall very good considering the times we are facing

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

The staff at Lloyd Carlisle know our car's history and provide a flexible and reliable service. Communication is excellent.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everything done to perfection

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

very good

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Nothing was any trouble

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Always excellent service

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Generally good.

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

My MOT provided clear statement of the state of the vehicle - having passed. I received helpful advice about tyre wear and brake pads and this amplified the reassurance given by an MOT.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Happy but took half an hour longer than expected.

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Because of Covid, I had to hoover my own car. Getting that done for me is always the best bit! ;-) (this was not LLoyds fault, I understand!)

Service
Thank you for your fantastic response and understanding. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

efficient

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very good experience

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

As above

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Collecting the car from the house. COVID safe, good communication

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I have had e30 m3 a e30 m5 3 /5/x3 overthe last 25+years the always accommodated me great

Service

Nothing to criticise

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

For the reasons given in "1" above.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I've been a customer for several years and never been dissatisfied!

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Covid situation was developing and worsening and still I felt well looked after.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everything I needed doing was done very well and in good time

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Fast, efficient and safe in the current environment.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from Curtis. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

As above. Excellent service

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very professional

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent, phone calls prior and during my cars time in the garage. All info given is good and easily understood. Hassle free experience.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very helpful and kept me updated excellent service

Sales

Very satisfied. Building the car was a pleasant experience seeing it all come together to my specific build. Communication throughout from the order to delivery point was brilliant. Special mention to Rob Galdins/ Fiona Ismay & Gavin Bremner

Sales

Fantastic kept up to date

Sales

Very well looked after by Fiona, first class service.

Sales

Was looked after really well, given the COVID situation, could not have been treated any better.

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Good straight forward dialogue with whoever you speak to and always pleasant.

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I'm asked for my requirements and I'm listened to.

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. I hope you are enjoying your new car and wish you many happy miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I purchased the car during the pandemic and the staff at the centre were brilliant, helpful, and all social distancing measures were in place. All the staff were friendly and helpful.

Sales
Thank you for your absolutely fantastic response. I am delighted to hear that you have had such a wonderful experience during the purchase of your new BMW and that you have been so well looked after by both Gary and Rob. I hope you are enjoying your new BMW and wish you many enjoyable miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Service was good but obviously covid restrictions did have an effect on the experience of collecting a new car.

Sales
Thank you for your response. I am delighted to hear that you have been well looked after during the purchase of your new BMW despite the COVID restrictions we have to adhere to. I hope you enjoy your new BMW and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I got made to feel very special even though we had to adhere to the covid rules

Sales
Thank you for your fantastic response. I am delighted to hear that you have had such a positive experience during the recent purchase of your new BMW. As a five star centre our team work extremely hard to deliver and maintain this status so it is wonderful to receive customer feedback that also reflects this. I hope you are enjoying your new BMW and wish you many enjoyable miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Due to COVID unable to visit showrooms so everything done by telephone or on-line

Sales
Thank you for your response. I am delighted to hear that you have been well looked after whilst purchasing your new BMW. I hope you are enjoying your new car and look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

arrived early, cleaned and ready to go

Sales
Thank you for your response. I am delighted to hear that you have been well looked after during the recent the purchase of your new BMW. I hope you are enjoying your new car. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I cannot fault any of the experience at Lloyd Carlisle and sales representative Rob Galdins.

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent the purchase of your new BMW by our Sales Executive Rob. I hope you are enjoying your new car and wish you many enjoyable miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.