The staff at the dealership are all helpful and knowledgeable.
Everything completed in a timely manner
Everything was very easy and first class service
Problem fixed , curtacy car supplied
I have used this dealership for car purchases and servicing for some time. The overall service has never disappointed.
Good service and attention
There was an oversight with topping up my adblue but this was resolved immediately and caused me no inconvenience. The service assistant was extremely helpful.
Service top rate as always.
As above everything was explained to me clearly and my questions were answered.
Scheduled service completed on time
very well looked after by the carlisle team - makes me feel like a valued customer
They looked after me. Such nice people, the lift and driver home and back were very good.
Staff were helpful and friendly. Kept to time.
We were made to feel valued from start to finish. We were driven into town while our vehicle was serviced and picked up again at our request. Excellent service throughout.
Consistently high standard of care.
Thank you for your response, I am delighted to hear that you have been well looked after by our BMW Service Department during your recent visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very efficient service department.
very professional service and a positive experience
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Staff were very pleasant and efficient
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Efficient predictable service
Warm welcome your receptionist does not get enough credit as she is wonderful extremely welcoming. Then the guys in store are very professional and really go the extra mile with you.
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that all the team were welcoming and that you have had a great experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Found the problem and replaced faulty component, vehicle ready in time stated
Thank you for your response, I am delighted to hear that we were able to fix the problem with your vehicle and in a timely manner and that you were well looked after by the BMW Service team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very satisfied you know the work they do will be right
Thank you for your response, I am delighted to hear that you were well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Work was carried out in a timely manner. Unexpected oil filter housing problem was dealt with quickly and I was kept up to date. Got car back quicker than expected.
Thank you for your response, I am delighted to hear that you were well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
No issues. Service completed within the 90 min
Thank you for your fantastic response, I am delighted to hear that you have been well looked after by our BMW Service Department and that you have had a positive experience during your visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Great service
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Excellent service
Thank you for your feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Looked after from the moment I got in the building!
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects this status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
All the staff I dealt with behaved in a thoroughly professional manner whilst at the same time making the customer feel special like a member of an extended family
Cannot find fault.The whole atmosphere of the showroom is really very welcoming and friendly.The staff, without exception, and were polite and courteous and couldn't be more helpful.
Thank you for your great response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Exceptional service as always
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience dealing with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
From top to bottom the service (customer service) was courteous and professional. The vehicle, naturally is function perfect.
Thank you for your fantastic response, it is wonderful to receive such fantastic feedback in regards to our staff and customer care. I am delighted that you have been well looked after during your recent visit to our BMW Service Department and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Friendly and efficient staff that we have known for a long time. Good to know that the company have retained loyal staff for many years.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Easy and service and showroom a great relaxing experience
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Every aspect perfect and Peter totally efficient and most helpful in every way.
Did everything for me. Rob Galdins still at dealership 3 years later, to build a relationship. He is trustworthy.
Car ready and collected on the date and time promised.
Very professional service and friendly
Had purchased bmw cars from lloyds in the past.Was well aware of the high level of service provided.No hesitation in going back.
We dealt with Neil Munro who was very knowledgeable, most helpful and a pleasure to deal with.
Everything you could hope for !!!
Absolutely outstanding customer service, knowledge and empathy as it is the first time we have had to access the motability scheme and were made to feel completely at ease and trusted our salesmen implicitly.
Happy to answer questions after taking delivery
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during and after the purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. I hope you are enjoying your new car and we look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Kept up to date with the progress of the building of the car and when it was available for us to collect.
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during the recent purchase of your new BMW as a five star centre it is fantastic to receive customer feedback that also reflects this status. I hope you are enjoying your new car and wish you many happy miles. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Very easy
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during the recent purchase of your new car. I hope you are enjoying and wish you many happy miles. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Kept fully informed of order status.
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during the purchase of your new BMW. I hope you are enjoying your new car and wish you many happy miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Lloyd BMW
Carlisle
