Always keep you in the loop not having to wonder what's happening
Staff are so friendly and helpful
We have dealt with the Lloyd Group/Lloyd BMW Carlisle for many years and always found the service to be second to none, backed up by a very polite, knowledgable, and helpful staff.
Quick response . Car ready the next day
Excellent customer service. Everything as planned and cannot fault service team or technicians who carried out work. Thank you
Everything was done as requested
The staff were great and very helpful, they were able to accelerate the speed of the work as they were aware I was sitting in the waiting area which was appreciated.
Thank you for your response. I am delighted to hear that you were well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from the team. My sincere apologies that at this time we are unable to offer a courtesy car, we believe this is in the best interest of our staff and customers, however we do look forward to offering this service again in the future. Kind regards, Craig Bowers Head of Business.
Professional way everything was arranged
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
on time and helpful staff
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
All good
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Quick efficient friendly service
Lloyd Carlisle have gone to incredible lengths to provide a COVID safe environment for customers. Well done!
Trouble free, effective and professional.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
They did everything that the said they would and kept me well informed.
Thank you for your response. My sincere apologies that the communication you received from BMW Customer Service was not satisfactory, I will pass on your feedback. I am delighted to hear that we here at Lloyd Carlisle were able to assist you and deliver a high standard of service and made your experience with us a positive one. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Smooth transaction and friendly helpful staff
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Car was in, dealt with quickly as I was struggling with time restraints and work was completed prior to agreed time.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from our team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Good service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Thorough job gives confidence.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Excellent service. Vehicle collected, work carried out and vehicle delivered home.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very helpful and attentive
Thank you for your fantastic response. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Excellent service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have been well looked after by the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Could not have been given a better service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Top class service from Lloyds as always.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very helpful - good customer service on every visit - much appreciated
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Job done no fuss
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Efficient friendly service delivered as promised
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Good job.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have been well looked after. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
The car was collected on time the service desk kept us informed of parts needed and it came back good to go
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Over the years I have ran BMWs I have always used this company and NEVER been dissatisfied with the service I receive.
Lloyd Carlisle are always very professional, from the receptionist right up to the person doing the actual service on your car. Everyone is very polite and makes themselves known to you.
An excellent experience in difficult times (covid) we felt looked after at all times.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with our team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very friendly, respectful & informative staff who made me feel welcome to wait for my car whilst it was serviced hence I have given the score completely satisfied
Went well in difficult times
The service experience was excellent.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Andrew the service manager has been absolutely excellent in dealing with the problem and providing a loan car
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that Andrew was able to assist you and deliver a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
perfection
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Everything explained to you and kept up to date with the progress of my vehicle.
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
again they go over and beyond what I expected
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Problem sorted
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
I cannot fault any of the experience at Lloyd Carlisle and sales representative Rob Galdins.
Love my new car. Motorbility was made so easy.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent the purchase of your new BMW. I hope you are enjoying your new car and wish you many enjoyable miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Kept informed from start to finish by motability representative Tim. Great communication and kept to all dates promised despite pandemic.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW by our sales executive Tim. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Friendly, professional staff who met our every need during this Covid time, to get us the car we were looking for.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
One of the best car buying experiences we've had in many years, no issues and everybody we dealt with was friendly and helpful.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. I hope you are enjoying your new car and wish you many pleasant miles. Kind regards, Craig Bowers Head of Business.
Very helpful and Knowledgeable
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
I am very satisfied
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Consistently friendly, good service from Neil Munro for a number of years.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by Neil during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Lloyd BMW
Carlisle
