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About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

Meet the team

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Craig Bowers

Head of Business

Gavin Bremner

BMW New Car Sales Manager

Richard Irving

BMW Used Car Sales Manager

Shaun Todhunter

Assistant Service Manager

Steve Morgan

Transaction Manager

Phil Howe

Retail Sales Manager

Tim Natrajan

BMW Sales Executive

Peter Breen

BMW Sales Executive

Neil Munro

BMW Sales Executive

John Shaw

BMW Sales Executive

David Beattie

BMW Sales Executive

Martin Bone

BMW Sales Executive

Julie Muir

Local Development Manager

Annie Thomson

Service Advisor

Ed Mellor

Service Advisor

Ian Thompson

Stock Controller

Rob Galdins

BMW Sales Executive

Kim Aldersey

Retention Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car was collected on time the service desk kept us informed of parts needed and it came back good to go

Service

Over the years I have ran BMWs I have always used this company and NEVER been dissatisfied with the service I receive.

Service

Lloyd Carlisle are always very professional, from the receptionist right up to the person doing the actual service on your car. Everyone is very polite and makes themselves known to you.

Service

An excellent experience in difficult times (covid) we felt looked after at all times.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with our team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very friendly, respectful & informative staff who made me feel welcome to wait for my car whilst it was serviced hence I have given the score completely satisfied

Service

Went well in difficult times

Service

Andrew the service manager has been absolutely excellent in dealing with the problem and providing a loan car

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that Andrew was able to assist you and deliver a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

The service experience was excellent.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

perfection

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everything explained to you and kept up to date with the progress of my vehicle.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

again they go over and beyond what I expected

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Problem sorted

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Polite, efficient service and promptly carried out

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very efficient

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Straight forward experience

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business

Service completed on time and car going well.

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business

All my expectations met!

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Every time I come the service is great

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Service completed in good time

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

All issues reported were addressed and any queries answered quickly

Service
Thank you for your response. I am delighted to hear that you were well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I am always happy with the service I receive at BMW Carlisle

Service
Thank you for your fantastic feedback. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with the team. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Booked easily

Service
Thank you for your positive response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had appositive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Got good service at Carlisle garage.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Couldn't be more helpful. Easy to deal with

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Overall very happy. I find it strange that different dealerships have different charges for the same service. I negotiated a reduction in the cost to match another dealership. I feel this should not be necessary.

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everything was exactly as I was told it would be. The job was done quickly while I waited, and everyone was really friendly and helpful.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive a customer response that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

The Lloyd service team were excellent, persevering through to resolution. Really chuffed that the issues appear to have been resolved.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that we have been able to resolve the issues with your vehicle. As a five star centre it is wonderful to receive a customer response that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

All ok still working OK.

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with the team. As a five star centre it is wonderful to receive customer feedback that also reflects this status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Repair was completed in a timely manner

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Carlisle branch were nothing but courteous and the service team handled my problem brilliantly.

Service
Thank you for your response. My sincere apologies to hear that you have had an issue with your car. I do hope we have been able to rectify the problem for you. However I am delighted to hear that you have been well looked after during your visit to the Service Department and that the team have been accommodating. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I am happy with my recent service, staff are helpful and process of booking and having service carried out was very easy.

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very efficient booking process with useful reminder before service date. Warm welcome by service staff. Service completed well before anticipated time.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team you dealt with. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

MOT and Service completed well and member of team very helpful.

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Car serviced quickly

Service

Everything covid safe, easily understood instructions

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Always get great friendly reception and quality service.

Service
Thank you for your fantastic, response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Always professional & friendly

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Well treated and fair prices.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Service was great as per usual

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everything explained before and after the service. During these covid times all was as should be re health and saftey. Full writen report of work done.

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great staff, beautiful showroom and always on time with every service/ MOT

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit and that you have had a positive experience. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I have no complaints

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

All service requirements were addressed and they have even covered the refurb of one of the alloys as there was going to be an issue with warranty- absolutely brilliant customer service ... avoiding an issues before it was even raised as one

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

MOT carried out effectively in the time expected. Feedback afterwards helpful

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Collected vehicle from work and returned when finished.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects this status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Service was very satisfactory. Ed was very helpful.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by our Service Department during your recent visit and that your advisor on the day Ed was helpful and able to assist you. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

I have always received excellent service at Lloyd BMW in Carlisle. I cannot see me going anywhere for my future motoring needs.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Consistently friendly, good service from Neil Munro for a number of years.

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by Neil during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great help

Sales
Thank you for your great response. I am delighted to hear that you have been well looked after during the recent purchase of your BMW and that you have had a positive experience. I hope you are enjoying your new car. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Ease of pick up staff friendly

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the purchase of your new BMW I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Hassle free straight forward business

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by our Sales Executive Neil during the purchase of your new BMMW. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very good friendly service from Lloyd BMW

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Lloyd BMW have a great customer service, experience and processes in place

Sales

Just the whole way you are meant to feel in the day and the fact that you're car gets delivered from its own glass box!!

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by our Sales Executive Fiona during the recent purchase of your new BMW and that you have had a positive experience. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Despite the restrictions enforced by Covid-19 the overall experience was still the usual high standard I have become used to at Lloyd BMW in Carlisle Thank you Fiona

Sales

Found buying my new bmw a good experience

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the purchase of your new BMW and that it was a positive experience. I hope you are enjoying your new and look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

The sales executive we dealt with was called Neil Munro and he kept us informed ever step of our journey until we collected our new car. He was always polite, courteous and it was a pleasure dealing with him.

Sales
Thank you for your fantastic response. I am delighted to hear that you have had a positive experience during the recent purchase of your new BMW and that you have been well looked after by our Sales Executive Neil. I hope you are enjoying your new car and wish you many enjoyable miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Neil was very thorough and explained the process, which took the stress off us. He made the experience very smooth for us.

Sales
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during the purchase of your new BMW and that you have had a positive experience from our Sales Executive Neil. As a five star centre it is wonderful to receive customer feedback that also reflects this status. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.