The service , the staff, the showroom, the coffee!
Thank you for your for your fantastic response, as a five star centre it is wonderful to receive customer feedback that also reflects this. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Deducted some due to being told initially that we would have to pay for adblue refill on motability as advisor didn't know that motability cover the cost
Thank you for your response, as a five star centre our team strives to maintain our status and we appreciate all feedback from all our valued customers to help us continue to improve our customer experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Car returned with work done & washed
Thank you for your response, I am delighted to hear that you have been well looked after by our team during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Again the cost lost the garage some points
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
They did sort things satisfactorily but it did take a number of visits to convince them there was a problem which I was complaining about
Thank you for your response, I am delighted to hear that you have been well looked after during your many recent visit to our BMW Service Department and I am satisfied we have finally found and rectified the fault. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Leaving the car in the knowledge that all work would be undertaken in a highly professional manner.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
My service advisor was very helpful and went over everything with me. I thought the price I paid was a decent price and my car came back to me in freshly cleaned and looked great.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Completed in a timely fashion.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
I've given Lloyd's the highest score due to the way Annie looked after me.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Good experience from booking to collecting car
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Not sure yet if the problem with my car has been resolved. I have had two recent visits to your service centre and do not know to which one this survey refere
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visits to our BMW Service Department. I hope we have found and rectifies the fault but please be in touch if not. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Everything was discussed prior to service and carried out on time, with courtesy and on budget.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department but can only apologise that we have fallen short prior to your visit, I will speak to all staff involved. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
First Class. Brought car in and had a coffee in luxury waiting area. Rep came with car keys and explained what had been serviced on car.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
John Shaw at Loyd Carlisle always goes the extra mile to help and makes you comfortable and confident in the product
Thank you for your response, I am delighted to hear that you have been well looked after by John during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
We were totally satisfied with the service and the loan car we received
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Treat very well by staff
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Car was booked in quickly and with a courtesy car for the day. Amanda was very friendly and professional, as was everyone else. Service carried out and car not washed as requested by me.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
the service at lloyds was excellent they run us into Carlisle centre and collected us when they were finished
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Everyone and everything first class
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Everything went smoothly and on time.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Excellent Customer Service thanks. Ed Mellor is always very helpful and friendly, and a pleasure to deal with. I was able to book my car in at fairly short notice, and wait while it was MOT'd thanks.
Thank you for your response, I am delighted to hear that you have been well looked after by Ed during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Happy with my service
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
No problems at all.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Car was in excellent order and felt well treated by staff.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Ed was efficient when liaising with Head Office in sorting out full payment from BMW regarding the auxiliary heater as a result of the delay caused by spare parts coming from Germany.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
oil service completed efficiently and quickly at convenient time
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Again fantastic and professional service
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Price agreed before hand and no surprises
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
It was Sunday afternoon and they pulled out all the stops. What peace of mind they gave us.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent (unplanned!) visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status and it was a pleasure to be able to help you. Kind regards, Craig Bowers Head of Business
The whole experience from start was well managed. Staff are professional and helpful - nothing seems too much trouble.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Warranty work completed in a timely fashion, use of loan vehicle whilst repairs were carried out.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
This was my first visit as a new customer. It took over 2.5 hours to change a set of summer tyres. However, it was acknowledged that the service had been rather below expectation and as a result there was no charge.
Thank you for your response, I am sorry to hear that we have fallen short of your expectations during your recent visit to our BMW Service Department but am also pleased we provided an acceptable resolve and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Car booked in for recall expected to complete on same day .Kept in overnight because of difficulty in fitting part . Required to pay £12 to waive insurance excess on courtesy car. Surely , BMW or dealer should bear this cost when car is recalled ?
Because the service was excellent.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
As above - simple process and good communication throughout
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Very satisfied, the staff were pleasant and courteous particularly the service advisor who dealt with us Amanda Mackay.
Thank you for your response, I am delighted to hear that you have been well looked after by Amanda during your recent visit to our BMW Service Department. I will pass on your kind words. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Courtesy and attention shown
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Service experience always good. No issues whatsoever. Staff attentive and helpful. Reception team first class. Driver who took me into town and back good company and careful driver.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Friendly helpful and diagnosed / fixed faults correctly. Flexible in arrangements also.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Due to the involvement of sandor also the pristine fasility.
Thank you for your fantastic response, as a five star centre it is wonderful to receive feedback from our valued customers that also reflects our status. I am delighted that you have had a positive experience during the purchase of your new BMW and I hope you are enjoying your new car. I will pass on your comments to Sandor. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
No faults
Thank you for your fantastic response, as a five star centre it is wonderful to receive feedback from our valued customers that also reflects our status. I am delighted that you have had a positive experience during the purchase of your new BMW and I hope you are enjoying your new car. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Totally customer oriented sales people
Thank you for your fantastic response, as a five star centre it is wonderful to receive feedback from our valued customers that also reflects our status. I am delighted that you have had a positive experience during the purchase of your new BMW and I hope you are enjoying your new car. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Good all round customer service through out sale
Thank you for your fantastic response, as a five star centre it is wonderful to receive feedback from our valued customers that also reflects our status. I am delighted that you have had a positive experience during the purchase of your new BMW and I hope you are enjoying your new car. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Please refer to the answer below in box 3.
Thank you for your fantastic response, as a five star centre it is wonderful to receive feedback from our valued customers that also reflects our status. I am delighted that you have had a positive experience with John during the purchase of your new BMW and I hope you are enjoying your new car. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Good communication, accommodating time schedules. One point of contact is very useful either in sales or service.
Thank you for your fantastic response, as a five star centre it is wonderful to receive feedback from our valued customers that also reflects our status. I am delighted that you have had a positive experience during the purchase of your new BMW and I hope you are enjoying your new car. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Martin was terrific as usual, very efficient, he even came in to work on his day off to hand over my new car on the day I wanted it! now that is an extra mile so a big thank you to him. The staff always make you feel very welcome.
Thank you for your fantastic response, as a five star centre it is wonderful to receive feedback from our valued customers that also reflects our status. I am delighted that you have had a positive experience with Martin and Gavin during the purchase of your new BMW and I hope you are enjoying your new car. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Lloyd BMW
Carlisle
