About Your Local BMW Retailer

Efficient, friendly staff.

Problem was diagnosed and fixed.

Keep you informed at every stage

Very well organised and helpful

Very helpful service and staff very pleasant

Lloyd Carlisle have been absolutely marvellous in their delivery of service. The staff have been extremely courteous and kind, and I have been more than happy with their degree of attention given to my vehicle during it's visits to Lloyd.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after by all the team during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent, knowledgable information and service from Curtis

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Appointment was made on a busy Friday and checked in for diagnosis only. Video was sent for my approval. Very pleased with Shaun who managed to get the problem repaired on the day and gave a great discount on the bill!

pleasant experience felt valued

Everything explained properly.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I have three vehicles from Lloyds and used their service facility for more than ten years. The cars have been faultless, and the customer service exemplary.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. As a five star centre it is wonderful to receive customer feedback that also reflects this status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Same as always good quality service.

Quick, efficient and friendly service. Staff are all very welcoming.

Everything went as expected.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with all the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent service and nice friendly staff

Thank you for your response. It is wonderful to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from all the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I am a long term satisfied customer of Lloyd BMW Carlisle, and a long term purchaser and user of BMW vehicles.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after by the team during your recent visit to our BMW Service Department and that you have continued to receive great service from John also. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I know that the service / MOT will be done well and professionally and that I keep motoring. Very friendly staff, that remind you of services and MoT making it all very easy

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with Curtis and the team. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Issue reported to sales colleague during a routine follow up contact. Issue was passed on to service team who responded very promptly. Appointment with service dept. very soon afterwards and problem resolved very efficiently.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Profesional, thorough and very helpful

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from all the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very efficient service from Ed

Thank you for your fantastic response. I am delighted to hear that you have been well looked after by Ed during your recent visit to our BMW service department and that you have had a positive experience. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Annie, was very helpful.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after by Annie during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Superb service as expected, I put this down to help provide by Curtis Bennett. Some how I'd missed the reminder call for the car to be booked in but not to worry, one call to Curtis and it was sorted.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Ed Mellor shows his adaptability and flexibility skills dealing with unexpected situation in the workplace.

Thank you for your fantastic response. I am delighted to hear that you have been so well looked after by Ed during your recent visit to our BMW Service Department and that you have had a positive experience. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great customer service

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have has a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great service from start to finish

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great service updated on progress and full explanation of the problems

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Not one problem

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with the team. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Always receive excellent service from the Team at Lloyd Carlisle.

The timings I were given were adhered to precisely

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Work completed in given timescale and dealt with everything that needed done, staff listened and provided good advice.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Good communications and updates of progress. Repairs carried out efficiently.

Friendly and helpful

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Staff very good as first time BMW driver will come back for another soon.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience from the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent and courteous service

Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

No problems from booking in to picking the car up again.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during you recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Courteous friendly efficient staff

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Work carried out, fully informed each step of the way.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Staff are helpful and reliable.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

As first question your looked after from first phonecall right through to picking your car back up.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that your have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very professional and thorough

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great staff always

Great customer service

As above

Good and quick service

Always very friendly and polite and always well looked after.

My vehicle was attended to very quickly and satisfactorily

A good company to deal with.

I arrived early, the servicing etc was started earlier as a result, and I was able to leave early. The reception and service staff were so helpful.

The service was sorted in a efficient manor considering void etc

The work was carried exactly as described and on time and I was kept well informed.

from the receptionist to the mechanic everyone was kind, courteous, knowledgeable and seemed happy to be at work.

very easy and friendly service

Well trained staff in all departments. Thorough explanations always given of what has been done to car. Car always ready on time after service.

Mot carried out easily, and juddering engine fault rectified.

Always friendly staff

Fantastic and this is soley based on my interactions with the service advisor Curtis Bennett. Curtis reassured myself before & during my visit to the dealership on the covid19 precautions in place to protect me and the staff at this worrying time.

Great customer service

Excellent

All issues sorted.

Received excellent Customer Service throughout

Work done as expected and to time.

Fantastic service and very friendly helpful staff. From Curtis booking my vehicle in to Ed overseeing the booking into the workshop to Amanda handing me my BMW back over after the work was complete. All 3 of the staff were amazing and very helpful

Only downside was lack of refreshment etc due to covid, but otherwise the usual Lloyds high standard.

The customer centric it's was amazing so many other business's could learn from this experience. The training that is obviously a high priority for each colleague was evident and contributed to a great experience for me.

Always very attenentive

As above

Friendly staff

The service experience has been just what I expected, as good as it gets.

Felt" COVID safe

Work was done in time stated and staff (Curtis)in garage i delt with where brilliant, very helpful

Overall very good considering the times we are facing

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

The staff at Lloyd Carlisle know our car's history and provide a flexible and reliable service. Communication is excellent.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everything done to perfection

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

very good

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Nothing was any trouble

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Always excellent service

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Generally good.

Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

My MOT provided clear statement of the state of the vehicle - having passed. I received helpful advice about tyre wear and brake pads and this amplified the reassurance given by an MOT.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Happy but took half an hour longer than expected.

Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Because of Covid, I had to hoover my own car. Getting that done for me is always the best bit! ;-) (this was not LLoyds fault, I understand!)

Thank you for your fantastic response and understanding. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

efficient

Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very good experience

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

As above

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Collecting the car from the house. COVID safe, good communication

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I have had e30 m3 a e30 m5 3 /5/x3 overthe last 25+years the always accommodated me great

Nothing to criticise

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

For the reasons given in "1" above.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I've been a customer for several years and never been dissatisfied!

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Covid situation was developing and worsening and still I felt well looked after.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Centre and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everything I needed doing was done very well and in good time

Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Fast, efficient and safe in the current environment.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from Curtis. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

As above. Excellent service

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very professional

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent, phone calls prior and during my cars time in the garage. All info given is good and easily understood. Hassle free experience.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very helpful and kept me updated excellent service

Very satisfied. Building the car was a pleasant experience seeing it all come together to my specific build. Communication throughout from the order to delivery point was brilliant. Special mention to Rob Galdins/ Fiona Ismay & Gavin Bremner

Fantastic kept up to date

Very well looked after by Fiona, first class service.

Was looked after really well, given the COVID situation, could not have been treated any better.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Good straight forward dialogue with whoever you speak to and always pleasant.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I'm asked for my requirements and I'm listened to.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. I hope you are enjoying your new car and wish you many happy miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I purchased the car during the pandemic and the staff at the centre were brilliant, helpful, and all social distancing measures were in place. All the staff were friendly and helpful.

Thank you for your absolutely fantastic response. I am delighted to hear that you have had such a wonderful experience during the purchase of your new BMW and that you have been so well looked after by both Gary and Rob. I hope you are enjoying your new BMW and wish you many enjoyable miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Service was good but obviously covid restrictions did have an effect on the experience of collecting a new car.

Thank you for your response. I am delighted to hear that you have been well looked after during the purchase of your new BMW despite the COVID restrictions we have to adhere to. I hope you enjoy your new BMW and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I got made to feel very special even though we had to adhere to the covid rules

Thank you for your fantastic response. I am delighted to hear that you have had such a positive experience during the recent purchase of your new BMW. As a five star centre our team work extremely hard to deliver and maintain this status so it is wonderful to receive customer feedback that also reflects this. I hope you are enjoying your new BMW and wish you many enjoyable miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Due to COVID unable to visit showrooms so everything done by telephone or on-line

Thank you for your response. I am delighted to hear that you have been well looked after whilst purchasing your new BMW. I hope you are enjoying your new car and look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

arrived early, cleaned and ready to go

Thank you for your response. I am delighted to hear that you have been well looked after during the recent the purchase of your new BMW. I hope you are enjoying your new car. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I cannot fault any of the experience at Lloyd Carlisle and sales representative Rob Galdins.

Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent the purchase of your new BMW by our Sales Executive Rob. I hope you are enjoying your new car and wish you many enjoyable miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Cars

Offers

Live Chat

Can we help?

About Lloyd BMW Carlisle

Latest News & Events

Show me

IMPORTANT NOTICE.

BMW Owner's Guide: Maintaining Your BMW.

What type of BMW Engine is right for you?

BMW xDRIVE.

How to get connected with BMW Connected Drive.

BMW iX3 Premier Edition Pre-Order FAQ’s

Introducing the new BMW 128ti.

YOUR PERFECT BMW COULDN’T BE CLOSER.

THE BMW 5 SERIES

BMW SUCCESS AT THE WHAT CAR? AWARDS.

Pre-order the new BMW iX

Meet the team

Craig Bowers

Gavin Bremner

Richard Irving

Shaun Todhunter

Steve Morgan

Phil Howe

Tim Natrajan

Peter Breen

Neil Munro

John Shaw

David Beattie

Martin Bone

Julie Muir

Annie Thomson

Ed Mellor

Ian Thompson

Rob Galdins

Kim Aldersey

CUSTOMER REVIEWS.

New Car Sales

Service