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About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

Meet the team

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Craig Bowers

Head of Business

Gavin Bremner

BMW New Car Sales Manager

Richard Irving

BMW Used Car Sales Manager

Shaun Todhunter

Assistant Service Manager

Steve Morgan

Transaction Manager

Phil Howe

Retail Sales Manager

Tim Natrajan

BMW Sales Executive

Peter Breen

BMW Sales Executive

Neil Munro

BMW Sales Executive

John Shaw

BMW Sales Executive

David Beattie

BMW Sales Executive

Martin Bone

BMW Sales Executive

Fiona Ismay

BMW Sales Executive

Sandor Palumbi

BMW Sales Executive

Julie Muir

Local Development Manager

Annie Thomson

Service Advisor

Ed Mellor

Service Advisor

Ian Thompson

Stock Controller

Rob Galdins

BMW Sales Executive

Kim Aldersey

Retention Manager

Debbie Hebson

BMW Receptionist

Rodney Telford

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff at the dealership are all helpful and knowledgeable.

Service

Everything completed in a timely manner

Service

Everything was very easy and first class service

Service

Problem fixed , curtacy car supplied

Service

I have used this dealership for car purchases and servicing for some time. The overall service has never disappointed.

Service

Good service and attention

Service

There was an oversight with topping up my adblue but this was resolved immediately and caused me no inconvenience. The service assistant was extremely helpful.

Service

Service top rate as always.

Service

As above everything was explained to me clearly and my questions were answered.

Service

Scheduled service completed on time

Service

very well looked after by the carlisle team - makes me feel like a valued customer

Service

They looked after me. Such nice people, the lift and driver home and back were very good.

Service

Staff were helpful and friendly. Kept to time.

Service

We were made to feel valued from start to finish. We were driven into town while our vehicle was serviced and picked up again at our request. Excellent service throughout.

Service

Consistently high standard of care.

Service
Thank you for your response, I am delighted to hear that you have been well looked after by our BMW Service Department during your recent visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very efficient service department.

Service

very professional service and a positive experience

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Staff were very pleasant and efficient

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Efficient predictable service

Service

Warm welcome your receptionist does not get enough credit as she is wonderful extremely welcoming. Then the guys in store are very professional and really go the extra mile with you.

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that all the team were welcoming and that you have had a great experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Found the problem and replaced faulty component, vehicle ready in time stated

Service
Thank you for your response, I am delighted to hear that we were able to fix the problem with your vehicle and in a timely manner and that you were well looked after by the BMW Service team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very satisfied you know the work they do will be right

Service
Thank you for your response, I am delighted to hear that you were well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Work was carried out in a timely manner. Unexpected oil filter housing problem was dealt with quickly and I was kept up to date. Got car back quicker than expected.

Service
Thank you for your response, I am delighted to hear that you were well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

No issues. Service completed within the 90 min

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after by our BMW Service Department and that you have had a positive experience during your visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great service

Service
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent service

Service
Thank you for your feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Looked after from the moment I got in the building!

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects this status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

All the staff I dealt with behaved in a thoroughly professional manner whilst at the same time making the customer feel special like a member of an extended family

Service

Excellent communication

Service

Cannot find fault.The whole atmosphere of the showroom is really very welcoming and friendly.The staff, without exception, and were polite and courteous and couldn't be more helpful.

Service
Thank you for your great response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Exceptional service as always

Service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience dealing with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

From top to bottom the service (customer service) was courteous and professional. The vehicle, naturally is function perfect.

Service
Thank you for your fantastic response, it is wonderful to receive such fantastic feedback in regards to our staff and customer care. I am delighted that you have been well looked after during your recent visit to our BMW Service Department and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Friendly and efficient staff that we have known for a long time. Good to know that the company have retained loyal staff for many years.

Service
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Easy and service and showroom a great relaxing experience

Service
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Every aspect perfect and Peter totally efficient and most helpful in every way.

Sales

Did everything for me. Rob Galdins still at dealership 3 years later, to build a relationship. He is trustworthy.

Sales

Car ready and collected on the date and time promised.

Sales

Very professional service and friendly

Sales

Had purchased bmw cars from lloyds in the past.Was well aware of the high level of service provided.No hesitation in going back.

Sales

We dealt with Neil Munro who was very knowledgeable, most helpful and a pleasure to deal with.

Sales

Everything you could hope for !!!

Sales

Absolutely outstanding customer service, knowledge and empathy as it is the first time we have had to access the motability scheme and were made to feel completely at ease and trusted our salesmen implicitly.

Sales

Happy to answer questions after taking delivery

Sales
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during and after the purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. I hope you are enjoying your new car and we look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Kept up to date with the progress of the building of the car and when it was available for us to collect.

Sales
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during the recent purchase of your new BMW as a five star centre it is fantastic to receive customer feedback that also reflects this status. I hope you are enjoying your new car and wish you many happy miles. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Very easy

Sales
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during the recent purchase of your new car. I hope you are enjoying and wish you many happy miles. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.

Kept fully informed of order status.

Sales
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during the purchase of your new BMW. I hope you are enjoying your new car and wish you many happy miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.