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About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

Meet the team

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Craig Bowers

Head of Business

Gavin Bremner

BMW New Car Sales Manager

Richard Irving

BMW Used Car Sales Manager

Shaun Todhunter

Assistant Service Manager

Steve Morgan

Transaction Manager

Phil Howe

Retail Sales Manager

Tim Natrajan

BMW Sales Executive

Peter Breen

BMW Sales Executive

Neil Munro

BMW Sales Executive

John Shaw

BMW Sales Executive

David Beattie

BMW Sales Executive

Martin Bone

BMW Sales Executive

Julie Muir

Local Development Manager

Annie Thomson

Service Advisor

Ed Mellor

Service Advisor

Ian Thompson

Stock Controller

Rob Galdins

BMW Sales Executive

Kim Aldersey

Retention Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Well planned

Service

Always keep you in the loop not having to wonder what's happening

Service

Staff are so friendly and helpful

Service

We have dealt with the Lloyd Group/Lloyd BMW Carlisle for many years and always found the service to be second to none, backed up by a very polite, knowledgable, and helpful staff.

Service

Quick response . Car ready the next day

Service

Excellent customer service. Everything as planned and cannot fault service team or technicians who carried out work. Thank you

Service

Serviced on time

Service

Everything was done as requested

Service

The staff were great and very helpful, they were able to accelerate the speed of the work as they were aware I was sitting in the waiting area which was appreciated.

Service
Thank you for your response. I am delighted to hear that you were well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from the team. My sincere apologies that at this time we are unable to offer a courtesy car, we believe this is in the best interest of our staff and customers, however we do look forward to offering this service again in the future. Kind regards, Craig Bowers Head of Business.

Professional way everything was arranged

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

always friendly staff

Service

on time and helpful staff

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

All good

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Quick efficient friendly service

Service

Lloyd Carlisle have gone to incredible lengths to provide a COVID safe environment for customers. Well done!

Service

Trouble free, effective and professional.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

They did everything that the said they would and kept me well informed.

Service
Thank you for your response. My sincere apologies that the communication you received from BMW Customer Service was not satisfactory, I will pass on your feedback. I am delighted to hear that we here at Lloyd Carlisle were able to assist you and deliver a high standard of service and made your experience with us a positive one. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Smooth transaction and friendly helpful staff

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Team are great.

Service

Car was in, dealt with quickly as I was struggling with time restraints and work was completed prior to agreed time.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience from our team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Good service

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Thorough job gives confidence.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent service. Vehicle collected, work carried out and vehicle delivered home.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very helpful and attentive

Service
Thank you for your fantastic response. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Excellent service

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have been well looked after by the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Could not have been given a better service

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Top class service from Lloyds as always.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very helpful - good customer service on every visit - much appreciated

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Job done no fuss

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Efficient friendly service delivered as promised

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Good job.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have been well looked after. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

The car was collected on time the service desk kept us informed of parts needed and it came back good to go

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Over the years I have ran BMWs I have always used this company and NEVER been dissatisfied with the service I receive.

Service

Lloyd Carlisle are always very professional, from the receptionist right up to the person doing the actual service on your car. Everyone is very polite and makes themselves known to you.

Service

An excellent experience in difficult times (covid) we felt looked after at all times.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with our team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very friendly, respectful & informative staff who made me feel welcome to wait for my car whilst it was serviced hence I have given the score completely satisfied

Service

Went well in difficult times

Service

The service experience was excellent.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Andrew the service manager has been absolutely excellent in dealing with the problem and providing a loan car

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that Andrew was able to assist you and deliver a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

perfection

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everything explained to you and kept up to date with the progress of my vehicle.

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

again they go over and beyond what I expected

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Problem sorted

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I cannot fault any of the experience at Lloyd Carlisle and sales representative Rob Galdins.

Sales

Love my new car. Motorbility was made so easy.

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent the purchase of your new BMW. I hope you are enjoying your new car and wish you many enjoyable miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Kept informed from start to finish by motability representative Tim. Great communication and kept to all dates promised despite pandemic.

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW by our sales executive Tim. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Friendly, professional staff who met our every need during this Covid time, to get us the car we were looking for.

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

One of the best car buying experiences we've had in many years, no issues and everybody we dealt with was friendly and helpful.

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. I hope you are enjoying your new car and wish you many pleasant miles. Kind regards, Craig Bowers Head of Business.

Very helpful and Knowledgeable

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

I am very satisfied

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Consistently friendly, good service from Neil Munro for a number of years.

Sales
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by Neil during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.