Very profesional team at Lloyds.
James was very courteous and couldn't have been more helpful
sorted the issue and impressed that the winter check was complimentary and car was washed, tyres treated and valeted on each of three two occasions
Very efficient service. Price for scheduled work quoted on booking was beaten when work completed. All work completed within promised time.
The team at Lloyds BMW Carlisle go that extra mile to ensure any query is dealt with in a friendly and professional manner.
Everything was dealt with in an efficient and friendly manner.
Being.Motiivated. Values . = BMW
My car was collected from my home and delivered back to me having been serviced and valeted what more could I ask?
Ready in the time agreed and professional.
Even price matched Tires.
Very professional, friendly staff
I got an appointment at reasonably short notice for the car service. The work was finished promptly ane the car washed and vacuumed.
Quality servicing, friendly customer relations.
Always friendly and professional
Sean at Lloyd BMW was fantastic. He was attentive and understanding of my requirements. I will continue to use Lloyd BMW based on my positive customer experience with Sean.
Made welcome and a perfect seating area to sit in
Smooth booking process, drop off and collection at time convenient to me
Sean at the service dept could not have been better. Kept me updated with progress throughout.
Good dealership, dealt with them for a number of years now
Did what you said you would do
Did exactly what was described and expected.
Very polite from initial booking enquiry to the service itself. Costs were thoroughly explained.
CUSTOMER SERVICE IS SECOND TO NONE
A problem was spotted with the car, it was sorted out and felt with in an extremely professional manner
Good, clear communication both before the visit and while the car was in being repaired. Really couldn't have been nicer or more helpful.
Top level service every single time, best of the best
Did what they said they would
Always have have excellent service.
James ( service department) was fantastic, I couldn't fault him in anyway
Kept upto date the whole time. Warm welcome on arrival never changed in all the years I've been going
No issues service in and out when expected
everything they were going to do was explained to us and given a timescale so we knew what to expect
I was keep informed all the way through and nothing was a hassle. A lot of companies could learn from this
All details of work explained
The vehicle went in and came out as they said it would
They get the job done and the technicians will cure any problems. Knowledgeable and helpful staff as well. What more do you need?
Staff have gone extra mile to help resolve issues
I am treated with respect by all staff and made to feel welcome. Staff explain what work is required on my vehicle as part of the service and the out come of this work. I feel able to ask questions, confident that my queries will not be dismissed
Because they were very good to deal with
The whole process from start to finish was great.
Clean and tidy reception with coffee on the go.
We're on timesnd explained what was happening
In and out very quickly. Friendly, efficient service
Very satisfied with the service experience , a special Thank you to the whole team for looking after us . Excellent service , very friendly and not at all expensive .
Lloyd carlise always gives good service and advice
From the initial call to having the car back I was looked after and informed of what's was required. The opportunity to have car picked up and delivered back is great , car returned cleaned in side and out
Satisfied service from start too finish
Good service by Shaun very helpfull
Every time we have used Lloyd Carlisle, nothing is any bother, they always greet you with a very friendly manor and make you feel very welcome into there premises, We would not buy or use any other than the Lloyd group for our BMW
Excellent service from Sean Todhunter
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Ease of booking and good service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have been well looked after. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Great staff giving a professional service but with a casual attitude which makes for a very pleasurable experience
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
All facets of service and results explained. Car ready on time!
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Work was carried out as stated and in time scale given
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
The work was carried out without issue and as answer above
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very satisfied
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Treated with curtesy and respect by helpful member of service team.
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Everything done on time. Pleasant service staffs
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you were well looked after by the team. Kind regards, Craig Bowers Head of Business.
Contact with them was good
Completely satisfied,especially when the car was collected and delivered by the Driver,who was very professional,and courteous
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Did what they said on the tin
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
very happy with the time granted on the handover and with the helpfulness of the salesperson
Peter Breen treated us exceptionally well. Made us feel valued.
Everyone was very professional
As always we are made to feel welcome and special that's why we keep coming back, always the same salesman over a 10 year period, knows exactly what we like.
Lloyd BMW
Carlisle
