The car was collected on time the service desk kept us informed of parts needed and it came back good to go
Over the years I have ran BMWs I have always used this company and NEVER been dissatisfied with the service I receive.
Lloyd Carlisle are always very professional, from the receptionist right up to the person doing the actual service on your car. Everyone is very polite and makes themselves known to you.
An excellent experience in difficult times (covid) we felt looked after at all times.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with our team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very friendly, respectful & informative staff who made me feel welcome to wait for my car whilst it was serviced hence I have given the score completely satisfied
Went well in difficult times
Andrew the service manager has been absolutely excellent in dealing with the problem and providing a loan car
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that Andrew was able to assist you and deliver a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
The service experience was excellent.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
perfection
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Everything explained to you and kept up to date with the progress of my vehicle.
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
again they go over and beyond what I expected
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Problem sorted
Thank you for your fantastic response. I am delighted to hear that you have been well looked during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Polite, efficient service and promptly carried out
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very efficient
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Straight forward experience
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
Service completed on time and car going well.
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business
All my expectations met!
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Every time I come the service is great
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Service completed in good time
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
All issues reported were addressed and any queries answered quickly
Thank you for your response. I am delighted to hear that you were well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
I am always happy with the service I receive at BMW Carlisle
Thank you for your fantastic feedback. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with the team. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Booked easily
Thank you for your positive response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had appositive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Got good service at Carlisle garage.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Couldn't be more helpful. Easy to deal with
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Overall very happy. I find it strange that different dealerships have different charges for the same service. I negotiated a reduction in the cost to match another dealership. I feel this should not be necessary.
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Everything was exactly as I was told it would be. The job was done quickly while I waited, and everyone was really friendly and helpful.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive a customer response that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
The Lloyd service team were excellent, persevering through to resolution. Really chuffed that the issues appear to have been resolved.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that we have been able to resolve the issues with your vehicle. As a five star centre it is wonderful to receive a customer response that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
All ok still working OK.
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience with the team. As a five star centre it is wonderful to receive customer feedback that also reflects this status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Repair was completed in a timely manner
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Carlisle branch were nothing but courteous and the service team handled my problem brilliantly.
Thank you for your response. My sincere apologies to hear that you have had an issue with your car. I do hope we have been able to rectify the problem for you. However I am delighted to hear that you have been well looked after during your visit to the Service Department and that the team have been accommodating. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
I am happy with my recent service, staff are helpful and process of booking and having service carried out was very easy.
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very efficient booking process with useful reminder before service date. Warm welcome by service staff. Service completed well before anticipated time.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team you dealt with. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
MOT and Service completed well and member of team very helpful.
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Everything covid safe, easily understood instructions
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Always get great friendly reception and quality service.
Thank you for your fantastic, response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Always professional & friendly
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Well treated and fair prices.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Service was great as per usual
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Everything explained before and after the service. During these covid times all was as should be re health and saftey. Full writen report of work done.
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Great staff, beautiful showroom and always on time with every service/ MOT
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit and that you have had a positive experience. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
I have no complaints
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
All service requirements were addressed and they have even covered the refurb of one of the alloys as there was going to be an issue with warranty- absolutely brilliant customer service ... avoiding an issues before it was even raised as one
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
MOT carried out effectively in the time expected. Feedback afterwards helpful
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Collected vehicle from work and returned when finished.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects this status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Service was very satisfactory. Ed was very helpful.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by our Service Department during your recent visit and that your advisor on the day Ed was helpful and able to assist you. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
I have always received excellent service at Lloyd BMW in Carlisle. I cannot see me going anywhere for my future motoring needs.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Consistently friendly, good service from Neil Munro for a number of years.
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by Neil during the recent purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that also reflects our status. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Great help
Thank you for your great response. I am delighted to hear that you have been well looked after during the recent purchase of your BMW and that you have had a positive experience. I hope you are enjoying your new car. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Ease of pick up staff friendly
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the purchase of your new BMW I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Hassle free straight forward business
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by our Sales Executive Neil during the purchase of your new BMMW. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very good friendly service from Lloyd BMW
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the recent purchase of your new BMW and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Lloyd BMW have a great customer service, experience and processes in place
Just the whole way you are meant to feel in the day and the fact that you're car gets delivered from its own glass box!!
Thank you for your fantastic response. I am delighted to hear that you have been well looked after by our Sales Executive Fiona during the recent purchase of your new BMW and that you have had a positive experience. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Despite the restrictions enforced by Covid-19 the overall experience was still the usual high standard I have become used to at Lloyd BMW in Carlisle Thank you Fiona
Found buying my new bmw a good experience
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during the purchase of your new BMW and that it was a positive experience. I hope you are enjoying your new and look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
The sales executive we dealt with was called Neil Munro and he kept us informed ever step of our journey until we collected our new car. He was always polite, courteous and it was a pleasure dealing with him.
Thank you for your fantastic response. I am delighted to hear that you have had a positive experience during the recent purchase of your new BMW and that you have been well looked after by our Sales Executive Neil. I hope you are enjoying your new car and wish you many enjoyable miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Neil was very thorough and explained the process, which took the stress off us. He made the experience very smooth for us.
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during the purchase of your new BMW and that you have had a positive experience from our Sales Executive Neil. As a five star centre it is wonderful to receive customer feedback that also reflects this status. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Lloyd BMW
Carlisle
