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About Lloyd BMW Carlisle

We are committed to providing a professional, expert and friendly service to all our customers.

Meet the team

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Craig Bowers

Head of Business

Gavin Bremner

BMW New Car Sales Manager

Richard Irving

BMW Used Car Sales Manager

Shaun Todhunter

Assistant Service Manager

Steve Morgan

Transaction Manager

Phil Howe

Retail Sales Manager

Tim Natrajan

BMW Sales Executive

Peter Breen

BMW Sales Executive

Neil Munro

BMW Sales Executive

John Shaw

BMW Sales Executive

David Beattie

BMW Sales Executive

Martin Bone

BMW Sales Executive

Julie Muir

Local Development Manager

Annie Thomson

Service Advisor

Ed Mellor

Service Advisor

Ian Thompson

Stock Controller

Rob Galdins

BMW Sales Executive

Kim Aldersey

Retention Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very profesional team at Lloyds.

Service

James was very courteous and couldn't have been more helpful

Service

sorted the issue and impressed that the winter check was complimentary and car was washed, tyres treated and valeted on each of three two occasions

Service

Very efficient service. Price for scheduled work quoted on booking was beaten when work completed. All work completed within promised time.

Service

The team at Lloyds BMW Carlisle go that extra mile to ensure any query is dealt with in a friendly and professional manner.

Service

Everything was dealt with in an efficient and friendly manner.

Service

Being.Motiivated. Values . = BMW

Service

My car was collected from my home and delivered back to me having been serviced and valeted what more could I ask?

Service

Always friendly staff.

Service

As always good result

Service

Ready in the time agreed and professional.

Service

Even price matched Tires.

Service

Very professional, friendly staff

Service

prompt, curteous

Service

I got an appointment at reasonably short notice for the car service. The work was finished promptly ane the car washed and vacuumed.

Service

Quality servicing, friendly customer relations.

Service

Always friendly and professional

Service

Sean at Lloyd BMW was fantastic. He was attentive and understanding of my requirements. I will continue to use Lloyd BMW based on my positive customer experience with Sean.

Service

Made welcome and a perfect seating area to sit in

Service

Smooth booking process, drop off and collection at time convenient to me

Service

Sean at the service dept could not have been better. Kept me updated with progress throughout.

Service

Good dealership, dealt with them for a number of years now

Service

Did what you said you would do

Service

Did exactly what was described and expected.

Service

Very polite from initial booking enquiry to the service itself. Costs were thoroughly explained.

Service

CUSTOMER SERVICE IS SECOND TO NONE

Service

A problem was spotted with the car, it was sorted out and felt with in an extremely professional manner

Service

Very good to deal with,

Service

Good, clear communication both before the visit and while the car was in being repaired. Really couldn't have been nicer or more helpful.

Service

Fantastic service

Service

5star service

Service

Top level service every single time, best of the best

Service

Did what they said they would

Service

Always have have excellent service.

Service

Quick and easy

Service

James ( service department) was fantastic, I couldn't fault him in anyway

Service

As above - all good

Service

Kept upto date the whole time. Warm welcome on arrival never changed in all the years I've been going

Service

No issues service in and out when expected

Service

everything they were going to do was explained to us and given a timescale so we knew what to expect

Service

I was keep informed all the way through and nothing was a hassle. A lot of companies could learn from this

Service

All details of work explained

Service

The vehicle went in and came out as they said it would

Service

No problems

Service

They get the job done and the technicians will cure any problems. Knowledgeable and helpful staff as well. What more do you need?

Service

Staff have gone extra mile to help resolve issues

Service

I am treated with respect by all staff and made to feel welcome. Staff explain what work is required on my vehicle as part of the service and the out come of this work. I feel able to ask questions, confident that my queries will not be dismissed

Service

Because they were very good to deal with

Service

quick and easy

Service

The whole process from start to finish was great.

Service

Clean and tidy reception with coffee on the go.

Service

We're on timesnd explained what was happening

Service

In and out very quickly. Friendly, efficient service

Service

Very satisfied with the service experience , a special Thank you to the whole team for looking after us . Excellent service , very friendly and not at all expensive .

Service

Lloyd carlise always gives good service and advice

Service

From the initial call to having the car back I was looked after and informed of what's was required. The opportunity to have car picked up and delivered back is great , car returned cleaned in side and out

Service

Satisfied service from start too finish

Service

Good service by Shaun very helpfull

Service

Every time we have used Lloyd Carlisle, nothing is any bother, they always greet you with a very friendly manor and make you feel very welcome into there premises, We would not buy or use any other than the Lloyd group for our BMW

Service

Excellent service from Sean Todhunter

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Ease of booking and good service

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have been well looked after. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Great staff giving a professional service but with a casual attitude which makes for a very pleasurable experience

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

All facets of service and results explained. Car ready on time!

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Work was carried out as stated and in time scale given

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

The work was carried out without issue and as answer above

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Very satisfied

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience with the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Treated with curtesy and respect by helpful member of service team.

Service
Thank you for your response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Everything done on time. Pleasant service staffs

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW service department and that you were well looked after by the team. Kind regards, Craig Bowers Head of Business.

Contact with them was good

Service

Completely satisfied,especially when the car was collected and delivered by the Driver,who was very professional,and courteous

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

Did what they said on the tin

Service
Thank you for your fantastic response. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that also reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.

very happy with the time granted on the handover and with the helpfulness of the salesperson

Sales

Peter Breen treated us exceptionally well. Made us feel valued.

Sales

Everyone was very professional

Sales

As always we are made to feel welcome and special that's why we keep coming back, always the same salesman over a 10 year period, knows exactly what we like.

Sales

They were fantastic