No issues and a professional timely service
I requested the technician investigate and repair faulty seat - I showed the technician the issue (very loud annoying squeeking) I was told it had been repaired but it is worse after the visit than before - it is hugely annoying...
Looked after by staff extremely well.
Customer service from both Lloyd Cockermouth & Lloyd Carlisle has always been excellent. Whilst I have had no contact with Lloyd Carlisle, Lloyd Cockermouth's service team Ian & Jamie always kept us informed of the progress each time.
Coolant warning light came on next day. Needed top up. Boot wasnt vacuumed after service.
The employee was welcoming and kept me aware of the status of the service
Quick and efficient.No problems with the work completed to date.
Friendly, and more than willing to do anything they could to help, nothing was a problem!
Thank you for your fantastic response, as a five star centre it is wonderful to receive customer feedback that reflect our status. I am delighted to hear that the BMW Service team provided a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
I have all been very satisfied with the service off BMW.
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Service team and that you have had a positive experience during your recent visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
quick, efficient and kept me advised
Thank you for your response, as a five star centre it is wonderful to receive customer feedback that reflects our status. We look forward to seeing you again in the future. Kind regards, Craig Bowers Head of Business.
Everything was easy from making the booking to dropping the car off and collecting the car on time
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW service team and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Curtis Bennett my service advisor was fantastic, 10 out of 10 service. An issue with the car regarding the oil filter being stuck but throughout the 5hrs it took Curtis kept me assured and informed on the progress and entertained with test drives
Thank you for your fantastic response, as a five star centre it is wonderful to receive such positive feedback from a valued customer that reflects this status. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
The vehicle went in for a service and some repairs.It came out still needing repairs and no real logical reason why the car is not running correctly.2 bmw dealerships cannot recommend the same course of action.leaving me in limbo.still waiting for an
Service is excellent, everything explained to you...even asked if I would like the car washed
Thank you for your fantastic feedback, as a five star centre it is wonderful to receive feedback from a valued customer that reflects our status. I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Faultless to be honest.
Thank you for your fantastic response, as a five star centre it is wonderful to receive such fantastic feedback that reflects our status and to hear that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
They completed the work promptly and to a very high standard. Friendly and professional.
Thank you for your fantastic response, I am delighted to hear that you have been well looked after and that you have had a positive experience during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Friendly Staff
Thank you for your fantastic response, I am delighted to hear that you have had a positive experience during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
From the outset of engagement with staff on entering the premises I was made welcome and felt valued
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Lloyd are a superb company and look after uou
Thank you for your fantastic response, I am delighted to receive such wonderful feedback from valued customers after your recent visit to our BMW Service Department. AS a five star centre it is great to receive customer feedback that reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Service I receive was satisfactory
Thank you for your response, I am delighted to hear that you have been well looked after by our BMW Service Department during your recent visit. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Fast, efficient vehicle check in and very helpful staff
Thank you for your fantastic response, I am delighted to receive such positive feedback after your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that reflects our status. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Because I was dealt with quickly and problem sorted and fully explained to me.
Thank you for your fantastic response, I am delighted to hear that you have had a positive experience during your recent visit to our BMW Service Department and that we were able to meet your requirements during your visit. We look forward to seeing again. Kind regards, Craig Bowers Head of Business.
its simple first class service every time
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again in the near future. Kind regards, Craig Bowers Head of Business.
I needed to point out to Lloyds that the air conditioning problem occurred very soon after they had carrried out an air conditioning service, but they then agreed to cover the cost of the air con service themselves.
Happy with the work done and a video report.
Thank you for your response, I am delighted to hear that you have been well looked after during your recent visit to our BMW service department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Good service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after by out BMW Service Team during your recent visit. We look forward to seeing you again soon. Kind regards, Craig Bowers Head of Business.
Helpful and friendly staff and quick, efficient booking in process
The customer service was good
A very friendly and professional service every time.
Very helpful staff, with a professional but friendly attitude to match. Job was completed on time and is fine (as I write this anyway) what more can one ask for?
Staff were first class from reception to accessor Donald who is absolutely outstanding at his job, a friendly face and a person youd welcome every time a Lloyds.
No problems arranging the appointment, staff were welcoming and provided regular updates and the vehicle was ready for pick on the date and time specified
Staff were very cooperative and explained everything
Every time I have been service has been good.
Thank you for your positive feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is fantastic to receive customer feedback that reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
The service itself has been conducted well. However, that is a noise coming from the cars suspension or steering components. So far this has not been traced to the point of resolution. This is disappointing.
Really helpful and sorted my problem out for me
Thank you for your fantastic response, as a five star centre it is wonderful to receive customer feedback that reflects this status. I am delighted to hear that you have been well looked after by our BMW Service team and had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Lloyds Carlisle is my preferred BMW franchise dealership having previously dealt with Vardy BMW and Douglas Park BMW.
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Service Team and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Car service completed on time and returned valeted
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. As a five star centre it is wonderful to receive customer feedback that reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Excelent facilities ,nice staff
Thank you for your fantastic response, I am delighted to hear that you have had a positive experience during your recent visit to our BMW Service Department and that you have been well looked after by the team. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
everything well explained by knowledgeable staff.
Thank you for your fantastic response, I am delighted to hear that you have had a positive experience during your recent visit to our BMW Service department and that you have been well looked after. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
I wasnt completely satisfied because it took to long to do the job
Thank you for your response, my sincere apologies that the job took longer than expected. I will look into this to clarify why this occurred. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Could not have done more for us than they did. Fitted us in at short notice and were very welcoming and professional
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department and that you have had a positive experience. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Very professional and friendly service
Thank you for your fantastic response, I am delighted to hear that you have been well looked after by our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Friendly and knowledgeable staff
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by the team during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
I was satisfied everything was carried out satisfactorily
Thank you for your feedback, I am delighted to hear that you have had a positive experience during your recent visit to our BMW Service Department. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
The young lady in service (Amanda) looked after me so well.
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after by our BMW Service Department during your recent visit. As a five star centre it is fantastic to receive feedback that reflects our status. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Everyone involved was good to deal with. Any queries etc were dealt with in a courteous and professional manner, which I appreciated. The purchase process was very pleasing, compared to some I have experienced in the past which were somewhat stressfu
Thank you for your fantastic response, I am delighted to hear that you have had a positive experience during the recent purchase of your new BMW. I hope you are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Well treated throughout.
Thank you for your fantastic feedback, I am delighted to hear that you have had a positive experience during the purchase of your new BMW. As a five star centre it is wonderful to receive customer feedback that reflects this status. I hope you are enjoying your new car and wish you many happy miles. We look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Fantastic service from start to finish
Thank you for your fantastic response, I am delighted to hear that you have been well looked after during the recent purchase of your new BMW and that you have had a positive experience. I hope your are enjoying your new car and we look forward to seeing you again. Kind regards, Craig Bowers Head of Business.
Lloyd BMW
Carlisle
