OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
296 ratings and 202 comments received in the last 90 days.
08 October 2026
Friendly helpful staff.
08 October 2026
Neil is quite simply one of the best sales person I have ever had the pleasure of dealing with, he is very personabale, always lisyens and gets to know you so he understands what you need and makes sure you get the right fit. Always warm engaing.
07 October 2026
Rob is brill. Knows us and what we like. No pressure to purchase, even though I'd say yes anyway. Wouldn't buy a car off anyone else.
05 October 2026
Excellent service
03 October 2026
Excellent service from the first time we walked in until hand over of the car. Martin Bone has been excellent at keeping us updated and communication was excellent.
03 October 2026
Excellent customer care.
03 October 2026
Very satisfied staff were extremely helpful and polite the sales person who i dealt with was brilliant
03 October 2026
Felt confident I was in good hands. Communication was spot on. Always looked after very well and I know I'm getting the best deal for me.
01 October 2026
I was provided a great service from start to finish, I was very impressed by the overall experience provided by Lloyd BMW Carlisle. I would have no hesitation in giving them repeat business.
29 September 2026
Dave Beattie was my salesman and was very relaxed and knowledgeable. He was cheerful and put me at ease when making my decision
28 September 2026
I was given all the information I needed regarding the purchase of the car. When I collected my car Neil was very knowledgeable and explained everything I needed to know clearly.
26 September 2026
Humza, was fab he kept me in the loop at all times through a busy period and arranged for a car collection that suited my needs.
21 September 2026
Salesman Tom Bennett was very good
17 September 2026
Excellent service from Lloyd Carlisle. My new car purchase was a really enjoyable experience from start to finish. Tim Natrajan was my sales representative and he was incredibly professional, knowledgeable and responsive.
11 September 2026
Tim, our salesman was excellent.
08 September 2026
Very easy process from sale to collection of my new car.
05 September 2026
As usual good service and customer care
04 September 2026
From first to last my interests and my needs were central to how I was treated. My overall experience could not have been bettered.
23 August 2026
Staff polite and looked after us well, always been a great place to buy a car
17 August 2026
The representative at the dealership was friendly, helpful and professional in his interactions with us.
12 August 2026
I have bought from Lloyd a few times,always very professional and courteous service.I have dealt with Tim Natrajan on 2 occasions now and find him great to deal with,informative, friendly, helpful and not pushy.
02 August 2026
Kept me informed and car was stunning when it got handed over
27 July 2026
Great service everyhing all explained clearly all smoothly on handover
23 July 2026
Friendly, knowledgeable dealership Everyone we spoke to throughout the whole process couldn't have been better
21 July 2026
Easy and informative
18 July 2026
Neil go s above and beyond for us we have had a lot of bmw thanks to Neil.
11 October 2026
Service advisor and technician were very efficient and assisted me the the issues we are having with our car.
10 October 2026
Only had the service done while in for ?brakes to be fixed again, to save having to come back again.
09 October 2026
Great service team good communication especially happy with the service from kelly
09 October 2026
Reece went above and beyond helping me especially with the courtesy car issue and the predicament I was in at a very busy time
08 October 2026
Everything done well
08 October 2026
Great team very friendly
07 October 2026
Good comms, quick maintenance
07 October 2026
The service staff are always very friendly, helpful and explained everything in detail, the centre is clean, bright and welcoming with excellent amenities for customers.
07 October 2026
Vehicle booking was simple and easy with good communication from the retention executive. On arrival thorough test drive with workshop manager and then kept well updated throughout the day from the service representative.
07 October 2026
Excellent technical quality and first class communications throughout. Exemplary customer service.
07 October 2026
Service staff excellent providing timescale and place to wait with coffee etc. Job completed quickly and professionally.
07 October 2026
Problem identified and remedy carried out without delay. Use of courtesy car was much appreciated.
07 October 2026
Easy check-in in process, good communication from start to finish.
06 October 2026
The car was services on time and my wait was kept to a mínimum. Comfotable surroundings and the coffee was appreciated
06 October 2026
Excellent service
05 October 2026
Great service as usual
05 October 2026
Efficient and on schedule. Comfortable area while waiting
05 October 2026
First class service
05 October 2026
Booking the appointment was easy. The work was done in about the time that they said it would be. The waiting area was very comfortable. The hot chocolate and biccies were nice too.
03 October 2026
Date and time that suited, work and pricing clearly described, lift into town arranged, work completed to timescale and complimentary wash of car
01 October 2026
They were really helpful and got my fitting done on time
01 October 2026
Clean, friendly and easy access to the complimentary beverages
30 September 2026
From the minute i phone up about the recal lloyds where very friendly and professional.on arrival i was greated and told exactly what would happen and how long it would take. Asked if there was anything else i had concerns about.
29 September 2026
Car in for warranty work to replace fogging headlight and they scratched paint work on car very close to where headlight replaced , and left white dust on drvers seat , i took car back and complained , they tried to polish it out still there
29 September 2026
Communication was great from start to finish, transport was arranged to be taken home & picked up again.
29 September 2026
I noticed a small dent behind offside door following service which i hadn't previously so i phoned then emailed a photo and was told someone would be in touch. This was 6 days ago !!
29 September 2026
Service staff were friendly and helpful. However, my M4 was returned with the engine warning light on due to a MAF sensor not being reconnected correctly. This basic error has undermined my confidence in the quality of the service.
29 September 2026
Little disappointed the make of tyres was incorrect
28 September 2026
Everybody were very helpful
28 September 2026
normally i give 5 star feedback however on this occasion the car did not get a vallet. (possibly down to time constrictions)
28 September 2026
Because tthe customer care culture at Lloyd's Carlisle is that good
27 September 2026
Nice welcome for my mot ,time explained to me and asked if i wanted coffee. Service advisor explained the findings of the mot and went through paperwork to my satisfaction
27 September 2026
Worked with me to find an appointment that worked around my schedule and provided courtesy vehicle.
27 September 2026
.
27 September 2026
??
26 September 2026
Heather in service was very helpful and supportive in sorting our flat tyres same day - many thanks!
26 September 2026
From the initial call right through to pick up the service was excellent
26 September 2026
Very satisfied with all aspects of service at Lloyds bmw
26 September 2026
Friendly efficient service staff.
25 September 2026
Great service as always
25 September 2026
First class.
25 September 2026
Excellent service always
25 September 2026
Everything was well organised and taken care of
25 September 2026
Friendly quick service
25 September 2026
Although I had an appointment, I was kept waiting for a short time
24 September 2026
Attitude of Henry, service person. Lesson required: how to treat customer when they've forgotten their money! Not a non payer, nor a stupid woman to bypass and deal with husband. 36 years of owning a BMW, all ordered and paid for by me.
23 September 2026
Identified the problem and fixed it quickly
22 September 2026
Always feel welcomed and taken care of I know as a single mother when I leave my car is mechanically perfect the staff go above and beyond to make me at ease with what ever the issue has been very happy thank you
22 September 2026
Very efficient and pleasant
22 September 2026
Your member of staff , Reece, was really friendly, knew about my case & even offered to make me a coffee despite the fact that he was busy.
22 September 2026
Friendly staff who felt promptly with the process of admitting my vehicle for the vehicles MOT. It would have been five stars if the estimated time for the job had been accurate.
21 September 2026
Very good service
21 September 2026
Very helpful
21 September 2026
Whilst the front office staff were excellent, I had two issues the inabilty to inflate tyres to correct pressure, it took 3 attempts, I also had the driver's seat control panel replaced. The floor was covered with detritus and not cleaned up.
20 September 2026
1. Misquoted for simple work to repair defective brake light bulb then charged more - this is a breach of contract. 2. Nil support due age for a car's satnav system allegedly updated to 2025 at £120, but not including roads built by that date.
18 September 2026
Polite and courteous staff, made very welcome. Easy booking in procedure
17 September 2026
The professionalism of David Bryne..
17 September 2026
Everything was done on time and everyone was fantastic and helpful
17 September 2026
Nice service and very comfortable waiting area. Service completed on schedule. I would point out that I had indicated I wanted to sell the car and the service receptionist said she would advise sales but 1 week later no one has contacted me.
17 September 2026
Very friendly helpful staff and efficient as always.
17 September 2026
The staff who are really the front of the business are great, helpful and efficient not to miss out friendly. The dealership is smart and classy which befits both the brand and the Dealership its self .
16 September 2026
Friendly and efficient.
15 September 2026
Timely, Friendly help full and professional service
14 September 2026
Service completed on time
14 September 2026
Easy check in, comfortable surroundings
13 September 2026
Not as good as volvo
13 September 2026
Well looked after from start to finish by friendly and professional staff.
13 September 2026
Excellent service and communication
13 September 2026
The service executive was totally competent and very professional...ie..Heather Smith..
11 September 2026
Great service so far, really appreciate the support
10 September 2026
Communication is terrible,do not return calls
10 September 2026
Very good and completed on time
09 September 2026
Always wonderful service.
08 September 2026
Quick service
08 September 2026
Polite, Courteous, Attention to detail, Excellent Customer Service. Staff take pride in their Jobs!!!!!!
07 September 2026
Kim was excellent as always, made the whole process smooth, couldn't have been more helpful a real credit to the dealership
06 September 2026
Work was completed very quickly
04 September 2026
Service receptionist very helpful and answered our questions, she even helped me resolve a sat nav query saving a return. Call to notify car ready appreciated.
04 September 2026
All the service was good but the reminder message did not state time which wasn't helpful
04 September 2026
From booking vehicle in to getting my car back washed & hoovered. All very professional.
04 September 2026
Collected and returned my car from some distance. Dealt with all problems with friendly efficiency.
03 September 2026
good customer service, the team were cheerful and made me feel that my car was being looked after.
03 September 2026
Always first class service from really nice people and nice to sit down and chat over a coffee.
02 September 2026
All round quality service.
02 September 2026
First time using Lloyds as a result of poor service regarding a warranty claim from Arnold Clark BMW Dumfries. Staff have been really helpful from the very first call. Always kept updated and have been great to deal with.
02 September 2026
No reason to give you any other answer! The staff were polite, as usual, and the coffee tasted good, as usual...
02 September 2026
The Service manager Shaun ensured the work was done today and was on time, we also appreciated being picked up at home by your friendly driver , and our car was lovely and clean , thanks so much June and David Johnston J5 DCJ .
01 September 2026
Hassle free event with courteous and friendly staff
01 September 2026
Very helpful and smiles all around
31 August 2026
Very helpful staff and a great job done.
30 August 2026
The basic safety and service check of checking tyre pressures was not done and the 'safety check' of the tyre tread, failed to identify a puncture. Hence they missed two opportunities to advise me of a safety critical failure.
30 August 2026
Additional unexpected charges which could have been flagged as a possibility before arrival.
30 August 2026
Explained everything and was great customer service at a time of high stress
29 August 2026
Had MOT, on picking up the car nobody ran through what was recommended on the sheet for cautions etc. I was quoted 2 Run flat tyres although my X4 has normal BMW approved tires not run flats. I was told I would get emailed a service plan and didn't.
27 August 2026
Very. As usual a personal and friendly service
27 August 2026
The service work was a little complicated and the service receptionist (Kelly?) kept me informed as to process. After some further work on the air conditioning the work was completed to my satisfaction and the air conditioning is now working properly
26 August 2026
Eveeything went to plan
26 August 2026
Really friendly helpful staff
26 August 2026
Very good customer care but Very expensive
26 August 2026
Team are very polite and professional in dealing with their clients. Nothing is too much for them.
24 August 2026
Always good service
24 August 2026
Very happy with customer service well looked after and informed
24 August 2026
No problems pre booking and work carried out within agreed timescales
23 August 2026
Prompt efficiant service as usual no complaints at all .
22 August 2026
5?? service , exactly as a garage should be run
21 August 2026
Everything was hood
20 August 2026
Polite, courteous and efficient.
20 August 2026
Staff excellent
19 August 2026
Excellent service
19 August 2026
Was told needed my car for 2 days. I travel 1.5hrs to get to Carlisle. On morning of day 2 I find text saying car ready at 12pm day b4 - 2.5 hours after dropping it off! Could someone not have said that might be the case as I could have waited a bit!
19 August 2026
Friendly, helpful and efficient service
19 August 2026
Was very satisfied
19 August 2026
The staff in the service department were excellent as they normally are.
18 August 2026
My booking was done on line no hassle when arriving at the dealership I was dealt with promptly and with courtesy.My wife and I were offered refreshments which included water for the dog while we awaited for the work to be completed. First class
18 August 2026
Great service from my initial booking phone call to me driving away - very happy.
18 August 2026
Because I was told I. Needed 2 new front tyres soon. Was told to keep close eye on them. Took the car to my local garage, they said no. Second thing , it said on the service sheet I decline this , which I take it was the front tyres it was on about
18 August 2026
Lloyds Carlisle always provides excellent high quality service and work.
17 August 2026
They were responsive to a much needed software upgrade for my iX3 Neue Klasse
17 August 2026
Work carried out quickly and appears to be of good standard. Service reception staff friendly and efficient.
16 August 2026
1.5 hours to fit a recall drivers Air bag excellent
16 August 2026
Staff are always very curious and helpful competitive prices and booked in early for repairs
15 August 2026
Front offside tyre also found to be worn & tracking off by different garage when attended to replace rear tyres.
15 August 2026
Outstanding service
15 August 2026
Problems were not fixed and I felt fobbed off. Acoustic pedestrian warning failure was addressed by fitting a new speaker, but other issues I reported were not, they would install new software when available. Following day the speaker issue came back
13 August 2026
Overall happy with the service I received. However the problem with the adblue system of the car wasn't explained well to me. It isn't a common problem apparently and was expensive to rectify.
12 August 2026
Great staff and service from the service dept team
12 August 2026
Not satisfied at all
12 August 2026
Just so friendley and helpful
12 August 2026
Polite and effective service from the staff at Lloyd's BMW
12 August 2026
Always very efficient.
12 August 2026
Not quite 5 stars as I asked for a quote to repair my grill and I'm still waiting.
12 August 2026
Everyone where very friendly and so polite
10 August 2026
Our service assistant Heather at Lloyd BMW Carlisle was excellent
07 August 2026
Nothing too much trouble. Fast and efficient.
07 August 2026
Confident in the quality of the work provided.
06 August 2026
Very helpful and r'efficient
05 August 2026
Service was done efficiently snd the staff were polite and helpful, got a lift into town and picked up driver was great
05 August 2026
Lloyds Carlisle are always polite, friendly and helpful.
05 August 2026
Excellent customer service,especially from Kerry an asset to your company.
05 August 2026
Efficient
04 August 2026
My air con service went smoothly: my initial enquiry was handled well and reception staff during drop off and pick up were polite and efficient. The mechanic carried out a comprehensive check over of the vehicle and sent a summary report and video.
04 August 2026
My vehicle was in for an mot, which it passed, but during the mot the examiner identified that the engine cooling fan wasn't working. So Harry, one of the service team, arranged a lift home for me ordered the parts and booked the car in for repair.
04 August 2026
I have been a regular customer of Lloyd Mini Carlisle for many years but this was my first visit to Lloyd BMW. I was well received at the main arrival desk and taken to Heather at the Service Desk. Everything went extremely smoothly.
04 August 2026
I have mentioned in a previous feedback that the service is always courteous and polite, and that I have at no time experienced anything that would undermine the feeling of trust regarding the attention to, and work on, my car.
03 August 2026
Good service
02 August 2026
Efficient and fair
02 August 2026
Everything happened as hoped for.
01 August 2026
Friendly curtious staff
01 August 2026
Car was booked in using the Fast Lane service and it was returned in a timely manner even though I belatedly requested it be washed.
30 July 2026
Prompt efficient service
29 July 2026
All dealt in a professional manner , sometimes there are issues but always handled well. Car cleaned well and good price on tyres this visit
29 July 2026
I found the SA Heather Smith to be rude and uncommunicative, she interrupted me and another SA that was helping me and stated " I will deal with this" so I had to move to her desk, Why? She handed me the paper work and key fob, I Left in shock!
29 July 2026
Usually excellent customer service but somewhat dissappointing this time where no one seemingly tracking progress and providing updates to me - car left longer than planned again and ended up phoning to check progress only to be informed it was ready
29 July 2026
I was kept informed, no unnecessary costs, essential work completed to excellent standard and promptly. Customer service excellent throughout - professional and helpful tone and manner. No faults.
28 July 2026
Pleasant service staff. Good coffee.
28 July 2026
Very pleasant supportive and efficient
27 July 2026
Friendly and helpful staff and welcoming environment. Service carried out as expected. The lady on service was going to send me the service health check video as there was a mark on the bonnet when I collected it but this was never sent to me.
27 July 2026
Up to usual good standards although my car told me to check tyre pressures 2 days afterwards.
27 July 2026
Very curtious staff nothing is to much trouble
27 July 2026
tried to sell me over priced new tyres disappointed you couldn't replace the faulty part on the day you had it in the garage, after a remote check was done, as you had to order another part. This fault is common on the iX and should be free
25 July 2026
Quick, polite, efficient service.
25 July 2026
Very easy to check in and very friendly, helpful team
24 July 2026
Very efficient and polite but the car had some marks on the rear panel. I thought they were some dried washing solution but it took them nearly an hour to remove them .
24 July 2026
All dealt with in a professional and helpful manner
23 July 2026
I didn't receive a video of the car undergoing inspections/ problems, as I normally would
23 July 2026
There is never a problem using BMW , Staff are polite and respectful to the customer,
23 July 2026
Generally happy, the service assistant was polite and easy to deal with. Issue was around an additional charge being added without discussion, however this was taken off the invoice after we discussed it.
22 July 2026
I was expected and did not have to wait, the service advisor was quick and efficient
22 July 2026
Totally satisfied .............
22 July 2026
Excellent price and service
21 July 2026
Prompt friendly advice on the phone and email. Ease of drop off and collection as well as the work being completed to a good standard as usual.
21 July 2026
After the courtesy wash they came back and told my wife they couldn't get the bird muck of the car which came of very easily when the car got home.
20 July 2026
Usual helpful staff and excellent coffee!
18 July 2026
Service appointment was at a time convenient to myself and carried out in the estimated time. Staff helpful and attentive, as always. Top marks from me.
18 July 2026
Excellent Service and very knowledgeable at the Service Desk about our car BMW X1 XDrive Premuir , and my old BMW X1 XDrive
FIND Lloyd Carlisle BMW
Address
- Grearshill Road, Kingstown Industrial Estate, Carlisle, CA3 0EE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:11:00 - 16:00
Phone
- 01228371046
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
Address
- Grearshill Road, Kingstown Industrial Estate, Carlisle, CA3 0EE
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:30 - 16:00
- Sun:Closed
Phone
- 01228371046
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
Address
- Grearshill Road, Kingstown Industrial Estate, Carlisle, CA3 0EE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:Closed
Phone
- 01228371046
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
Address
- Chandler Way, Parkhouse, Carlisle, CA3 0JY
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01228 593636
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
Address
- Grearshill Road, Kingstown Industrial Estate, Carlisle, CA3 0EE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 18:00
- Sun:Closed
Phone
- 01228371046
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
10 October 2026
Martin Bone, my sales advisor, offered me an amazing deal on my new car. This is the second BMW he has sold to me and I would come back to him every time. He offers great advice and service and kept me informed through all the steps of my purchase.