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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
368 ratings and 201 comments received in the last 90 days.
21 January 2025
Neil Munro very organised and I feel gives the personal touch to any purchasing a car. As the handover is in its own area and away from other customers give the care and attention required.
20 January 2025
Always found Lloyd's very helpful
18 January 2025
Personal care throughout.
15 January 2025
From the start to the finish i was looked after extremely well. No issues at all with the dealership. John Shaw was very good.
10 January 2025
Great attention to detail from start to finish
02 January 2025
No problems at all, good communication
30 December 2024
Made to feel special
29 December 2024
Only 4 stars - as there was a lack of clarity on road tax costs and T&Cs for finance package. No info was provided for the later at the time of original purchase to allow review prior to collection.
21 December 2024
The car was delivered on time, the sales executive Tim Natrajan and his colleagues kept me updated throughout, the handover was very good aswell.
05 December 2024
Good experience.
03 December 2024
Knowledgable staff and always kept up to date with expected delivery schedule.
01 December 2024
Best of attention from salesman without pressure.
29 November 2024
No hassle or pressure you are listened to what you want and they will also advise you on certain things. Time was spent at handover into great detail, any issues with operating and it is just a phone call away.
21 November 2024
From the receptionist to driving away Lloyds Carlisle are a credit to the BMW Brand. Clean showroom helpful staff supported throughout no high pressure sales tactics Plus Rob checks in on you after sales you are not just forgotten about. Well done
19 November 2024
Julie Muir, was excellent throughout 2nd vehicle from Carlisle
17 November 2024
Easy and helpful at all times
16 November 2024
Again very professional and helpful through out our journey with our new car, made the whole experience so enjoyable, from the build to the thrill and excitement of our unforgettable and very professional handover, thanks to all staff.
11 November 2024
I couldn't fault my experience in your Carlisle showroom all of the staff I dealt with were very helpful
08 November 2024
Excellent service provided by all staff at Lloyds Motors Carlisle with particular reference to Rob Galdins and Gavin Bremner. Professional, friendly and sympathetic attitude throughout the process.
30 January 2025
How fast my car was fixed and the customer service
30 January 2025
Very good at keeping customers informed of progress
30 January 2025
Professional, friendly and knowledgeable.
29 January 2025
Exceptional service
29 January 2025
Harry in the service desk was very helpful. Gave me constant updates and resolved an issue with my car
28 January 2025
Went like clockwork
28 January 2025
Again I was so well looked after I couldn't fault them
28 January 2025
Excellent customer service no pressure
27 January 2025
Always first class service from the garage and reception staff. Car is always returned sparkling clean
27 January 2025
Martin was brilliant as were the ladies on reception.
26 January 2025
Shaun handled my booking very efficiently with the upmost attention. My m3 was looked after very very well as usual. Mark the technician did a fantastic job. Credit to all the staff involved including the driver who dropped/ collected me from work.
26 January 2025
Staff know what they are doing and I have never encountered any problems.
26 January 2025
I was informed when extras needed to be done to my car, no hidden costs.
25 January 2025
Relaxed atmosphere
25 January 2025
Everything was dealt with in the usual and efficient way
25 January 2025
Fast professional service from every contact. I'd contacted Lloyd South Lakes and Blackpool and neither bothered to phone me back. Lloyd Carlisle were excellent! Very nice waiting area and my car was washed and cleaned to a high standard.
25 January 2025
Just always great service
23 January 2025
Good communications and excellent service.
22 January 2025
Car was ready & waiting on my return & very clean inside & out!
22 January 2025
Usual very high standard in all respects.
22 January 2025
The Sales and vehicle service centre at Lloyd BMW Carlisle offer outstanding service and I highly recommend them.
22 January 2025
they sorted my problem out with minimum fuss
22 January 2025
Kept me well informed during the whole period
21 January 2025
Not only did they try to resolve my problems I was treated with respect and care. Furthermore, they couldn't fix my car at the time and advised parts required ordering. While waiting for the parts, they loaned me a car. What more could one want?
21 January 2025
They are professionals, bought a car from arnold clark a d they were very poor compared to lloyds
20 January 2025
It was very good service and as always they are very efficient
20 January 2025
Lloyds were helpful from the first point of contact. Kept me informed about the appointment and on the day the car was turned around the same day even though I added a few servicing additions. No fuss, no drama, no unexpected hiccups. Top marks.
20 January 2025
Lloyd Carlisle is 10/10 will be a customer for life
19 January 2025
Just faultless
19 January 2025
Have met all my needs
18 January 2025
Happy
18 January 2025
arrived on time, excellent attention from then and work completed on time
18 January 2025
Everyone did what they said they would do when they said they would do it.
17 January 2025
.
16 January 2025
Quick, fast, effective and well communicated from the start to the finish
16 January 2025
Went beyond my expectations, totally reassuring. I would usually be wary of franchise garages but I can now see how reassuring it is to deal with the experts.
16 January 2025
Good job well done
16 January 2025
From checking in to collection the staff always keep you informed including if any additional work is needing carried out.
15 January 2025
Always friendly and helpful.
15 January 2025
Satisfactory if you can call it that
15 January 2025
Friendly, knowledgeable, no pressure
14 January 2025
There was a bmw recall which was also carried out within the service timescale.
14 January 2025
Went above and beyond and let me know all the facts before making a decision. Was only in for a recall but ended up getting brake fluid changed as well!
14 January 2025
Very easy and efficient staff
14 January 2025
They're polite , efficient and the whole experience is
14 January 2025
Very satisfied with the service
14 January 2025
The job was done as planned
13 January 2025
staff all great
13 January 2025
Did as per the job Asked a couple of other issues in part I forgot to sled when leaving
12 January 2025
This visit was part of a BMW recall. As on a past faulty part replacement visit, I again did not receive a post health check video. Although this issue was raised with service personnel, I did not receive the videos, which I find very informative.
12 January 2025
Keep you up to date with everything
10 January 2025
Service is excellent
10 January 2025
Everything was explained clearly and all works completed. Valeting missed the centre console so misses 5 stars
09 January 2025
Very GOOD all round
09 January 2025
Polite professional service. Video always s plus to put my mind at rest.
09 January 2025
Polite staff and resolved my issue
08 January 2025
Everyone was really helpful
08 January 2025
They just know how to look after their customers, nothing is ever a problem.
07 January 2025
Personnel attention and swift turnaround to any problem found.
06 January 2025
Well mannered and easy to work with staff with friendly service.
05 January 2025
The staff at Carlisle BMW are exceptionally good at customer service, always keen to help and knowledgeable.
05 January 2025
Dealt with my car issue and completed my car recall.
02 January 2025
Tyres were replaced and a good job done.
01 January 2025
Just good.
01 January 2025
Professional excellent service
28 December 2024
I always feel I am treated exceptionally well and there is excellent communication with work carried out
24 December 2024
Not happy that many parts are joined together, but only one part need have a fault and the whole item needs replacing for an issue to be resolved. Easier in terms of vehicle build but hard to swallow for consumers and wasteful of resources.
24 December 2024
My expectations were met, service area is clean and tidy and staff appear knowledgeable and professional
24 December 2024
Pick up and drop off service in a lovely car and the driver was a gentleman. Staff got to the bottom of why my warranty wasn't showing up, fitted me in as a very last minute repair and lovely showroom with free coffee. The small things matter.
23 December 2024
Good communication, friendly service.
22 December 2024
From booking in to collection first class
22 December 2024
Attentive staff
20 December 2024
Middle-of-the-Road
20 December 2024
1st class service
19 December 2024
Excellent service. The team couldn't do enough for me on the day.
19 December 2024
Everyone friendly and everything on time
19 December 2024
Good customer service
18 December 2024
Booked service at convenient time, completed work as promised
17 December 2024
All done well. As is usual
17 December 2024
The service was very good,easy booking in,and the job completed quickly.
17 December 2024
Car was ready on time
16 December 2024
Great service with friendly staff
16 December 2024
Nathan the service guy was very professional and helpful.
16 December 2024
Great customer service Polite efficient staff and an excellent 'loan' car
15 December 2024
Annabelle was lovely, friendly and helpful and a pleasure to deal with, similar for Kelly who booked the appointment for me. Disappointing though that I asked if they would do tyre pressures and this was not done. No video of service visit either.
14 December 2024
Everything perfect
14 December 2024
Nothing ant bother
11 December 2024
Polite & excellent service
11 December 2024
Efficient, prompt snd helpful
11 December 2024
Again good service but expensive
10 December 2024
Good reaction from all staff spoken to.
10 December 2024
The service took exactly how long estimated
10 December 2024
High standard Always go the extra mile
09 December 2024
Annabelle at Carlisle looks after my service appointments and I find her approachable and professional and as a woman customer I trust her
09 December 2024
Everyone I spoke to was very helpful and more than happy to help
09 December 2024
Requires a rebook for possibly 2 days for a problem from the factory build.
09 December 2024
Why go anywhere else
08 December 2024
Liked their latest offer- Winter Service
08 December 2024
Never any problem
07 December 2024
Kept up to date on goings on which is the key thing for me
05 December 2024
Perfect service!
04 December 2024
Very good!. Service staff helpful. Arranged lift for me home whilst car being attended to,and picked me up when car ready. Driver arrived at exactly time he said he would.
04 December 2024
The service received at Lloyds is of a very high standard
04 December 2024
Car hasn't broken down since the service. So seems fine ??
03 December 2024
Customer service excellent
03 December 2024
In terms of servicing they are great....sales is another matter however!
03 December 2024
Knowledgeable staff
02 December 2024
Because they go the extra mile with cleaning the car and giving me a lift home while waiting. I know I can trust them to do a good job.
01 December 2024
Disappointed with the level of service and attention to detail.
01 December 2024
The task was addressed and problems solved
01 December 2024
Purchased my vehicle from Lloyd Group but Carlisle were unaware I had a warranty for 12 months for a defect i reported. Still waiting to hear if the defective part is covered by the warranty? Not what I expected. Service desk was poor
01 December 2024
Because the fault was rectified by replacement. However, the car was returned with the fact that the security system had changed and additional fan icon had been installed without any prior information being given upon collection. 10 points valet .
29 November 2024
Thoroughly professional service from all the team, combined with a friendly, welcoming atmosphere and easy accessibility to staff. The very personal approach is a very much appreciated.
29 November 2024
Quality of service
29 November 2024
Good experience
29 November 2024
Service advisors were very helpful and friendly.
28 November 2024
Because of above reasons
28 November 2024
I can't fault service given
28 November 2024
Very satisfied as they provide professional services and support whenever needed.
27 November 2024
Always 1st class, they go the extra mile to ensure you are accomodated
27 November 2024
Very good service as always
27 November 2024
Always very professional service
27 November 2024
Vehicle received what it required wit no issue.
27 November 2024
Very good service thank you
26 November 2024
All done in a friendly but professional manner
26 November 2024
Always a great service at Lloyds BMW carlisle
26 November 2024
Did not tell me a problem with my car plate, could have been fixed if told
24 November 2024
Terrific customer service and communication
24 November 2024
No issues and quick service.
24 November 2024
Definitely 0 out of 5. The service has definitely gone down over the last 12 month. It won't let me put my feedback in on completely dissatisfied
24 November 2024
The work was carried out fast and efficiently, and the car was back with me very swiftly. Every member of staff smiles, says hello and is a pleasure to speak to.
24 November 2024
Friendly and professional
23 November 2024
Was slightly disappointed that after a service and new tyres that 2 of the tyres came back with low pressure and tyre pressure warning light on.
23 November 2024
Appointment arranged to suit me - a helpful video health check of my vehicle provided indicating any issues or future issues
22 November 2024
I always find Lloyds easy to deal with, great service and always willing to go that extra mile. I have never had a problem with them in 25 years.
22 November 2024
Job done in the time they said it would take
22 November 2024
Good communication and reasonable pricing.
22 November 2024
Everything as expected
21 November 2024
Car in for a recall to replace the driver's airbag. Looks like my leather cover has been replaced with a plastic one. Also when collected the tyre pressure warning was on, it wasn't when dropped off. Called to discuss, promised a callback, no one did
20 November 2024
From start to finish everyone I dealt with was very polite, friendly and professional. It feels like your custom is valued.
20 November 2024
Helpful, satisfied with prices
20 November 2024
Nathan was excellent providing in depth information and great communication
20 November 2024
My vehicle was dealt with very quickly and it also had a wash and vac
19 November 2024
All work carried out on time
19 November 2024
Again, excellent customer service.
18 November 2024
Very satisfying and kept up to date.
18 November 2024
My previous visits have been good, with car returned on time and having been cleaned. In addition during this visit the service dept. receptionist was very helpful investigating a problem with the wifi connection to my phone.
18 November 2024
Always made welcome and looked after by the Lloyd staff
18 November 2024
Great staff and service.
16 November 2024
Bought car had it serviced
15 November 2024
Quick service
15 November 2024
Always good service at lloyds
15 November 2024
I always feel confident that I will be well looked after.
13 November 2024
Easy to deal with. Great waiting facilities. Strongly competitive price. Great customer service team
13 November 2024
Professional and efficient
13 November 2024
Great service and always polite and informative
13 November 2024
Vehicle was repaired on time and curtesy car provided
12 November 2024
Communication excellent Customer service second to none
12 November 2024
felt well looked after, thank you
12 November 2024
Excellent mechanics
12 November 2024
Caring and understanding nature of the service delivery team.
12 November 2024
Bit expensive for a small electrical repair
12 November 2024
Everything completed on time
12 November 2024
Everything was great
12 November 2024
Service completed on schedule - Staff friendly and helpful
12 November 2024
never had any real problems
11 November 2024
All went as planned.
11 November 2024
I asked them to replace a fitting which had become detached but they just left it.
11 November 2024
Lloyd are different class, great staff.
10 November 2024
Work was done on time and the car was cleaned and valeted at collection
10 November 2024
Staff are extremely helpful and this is a consistent approach each time I attend Lloyd Carlisle.
09 November 2024
Work carried out following recall, however, it was identified that the wheels needed swapped over, would have been more helpful to make contact and ask if it was suitable to carry out the work while the car was in the workshop rather than just leave.
09 November 2024
Lloyd Carlisle has been amazing, picking up and fixing any issues I had from the Blackpool branch
09 November 2024
Friendly staff and no hassle
09 November 2024
Service staff very friendly and accommodating from booking in to collection of vehicle.
09 November 2024
No complaints
08 November 2024
Very happy
07 November 2024
Good attention to detail
06 November 2024
Made to feel comfortable. Cold and hot drink services and comfy sitting area
06 November 2024
Great service - knowledgeable efficient friendly
06 November 2024
As my car was booked in for a airbag recall when I rang to book appointment I was reassured that all work would be completed and I would get a call to collect car on doing so my car was parked in a safe place and in the same condition it arrived.
30 January 2025
We use Lloyds BMW Carlisle because of the old round service given from all departments.