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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
349 ratings and 178 comments received in the last 90 days.
24 September 2024
Rob Galdins made everything seamless
23 September 2024
All aspects of the car were explained well to both me and my partner
21 September 2024
As above
20 September 2024
Always made welcome and seen very quickly
09 September 2024
Was treated very well and all my questions were answered. Always felt that I was a valued customer rather than 'just' someone buy a car.
04 September 2024
Good communication, product information, very friendly and approachable.
04 September 2024
Completely satisfied.
15 August 2024
Excellent sales service from John. Very knowledgable.
05 August 2024
we were taken through the purchase of the vehicle throughly with any questions answered. kept informed at all times and given a detailed account on receiving the vehicle of how to operate with it all being connected to my phone.
02 August 2024
Very professional personnel, new car very sleek and comfortable. Suits our needs perfectly.
27 July 2024
At every stage information was presented clearly and knowledgeably be Neil Munroe, Delivery was correctly predicted and the car was ready for collection in a timely manner. Handover was efficient with clear explanations and set up of the systems.
24 July 2024
Brilliant - great intro to my new car!
24 July 2024
Lloyds went above and beyond to make sure I was happy with my purchase.
24 July 2024
Everything is explained to you and they go above and beyond to make sure your happy
23 July 2024
Very good and helpful . Neil spent time Helping us setting up our profiles and preferences
19 July 2024
John Shaw keep me informed and built a good relationship with me from the beginning
29 September 2024
Quick and easy
29 September 2024
Have been using this service centre since 2019. Always friendly, understanding of and queries or small issues. Always return phone calls, just the best service I have ever received in 37 years of driving.
28 September 2024
Because I was very satisfied with the experience
28 September 2024
Fast and efficient service, staff keep customers up tomdate with progress. Video health checks are an excellent way of providing a view of the car from underneath. I fimd them very helpful and informative.
27 September 2024
My car required additional work and was kept overnight. I would have appreciated a call on the second morning estimating when it would be ready to collect (4pm). In the event I had to call at lunchtime to relieve this information.
27 September 2024
It would have been 5 stars if my dashboard camera had been put back together after the service and not left on the centre console.
27 September 2024
Went as planned
27 September 2024
Hassle free
26 September 2024
Service was carried out thoroughly, efficiently and on time
26 September 2024
first class service
25 September 2024
Great customer service. Outstanding dealership and a credit to the BMW Brand
24 September 2024
I always wait for the car and its done on time and i always looked after.
24 September 2024
Requested wash and valet as part of booking options. Felt itcould have been done more thoroughly.
24 September 2024
Excellent
24 September 2024
The whole episode was dealt with politely and efficiently.
23 September 2024
As ever, from the call to book the car in, to getting it back after the work is completed, the process is professionally handled and I am kept informed of progress. My car is always ready at the time stated.
23 September 2024
It had a very comfortable waiting area. Coffee, tea, biscuits available.
23 September 2024
Quick and efficient
22 September 2024
Service manager provided excellent service
22 September 2024
Please see above - top dealership with a top customer service experience
20 September 2024
Excellent staff service
19 September 2024
Good reception and waiting area. Very smart. Billing carefully explained. I felt the car had been well taken care of.
18 September 2024
See above and clarity of explanations
18 September 2024
As per my last answer. the service was first class and professional. We were made to feel valued.
18 September 2024
Open and transparent and treated as a valued customer.
18 September 2024
All were taken into consideration
17 September 2024
I had a 5 hour wait for a recall issue and was well looked after by customer service team. Facilities available made for an enjoyable wait!
16 September 2024
People are great. Car was washed but you can tell it was washed quickly little details like window edges still have residual moisture on them and the pro pack so was noticeable in the sunshine
16 September 2024
Always an excellent service
16 September 2024
Staff were friendly courteous and helpful
16 September 2024
In and out with no issues. That's all i want
16 September 2024
Everything carried out as stated.
15 September 2024
Work completed on time to a high standard
15 September 2024
Was easy to book in and was fully explained how long roughly the job would take along with courtesy car requirements
15 September 2024
I was impressed with how things were just sorted out and the service team fixed my damaged tyre right at the end of the day which shows great service on their part well done ??
14 September 2024
Prompt service
14 September 2024
Efficient and helpful, as always.
14 September 2024
Since buying my first car from Lloyd's Carlisle in 1997 I have gone no where else to both purchase and have serviced, and can highly recommend the service I receive from this company.
14 September 2024
My car had to be fixed and need to be kept in overnight, Joe Irving promptly sorted me out with a courtesy car for the day, he made the process very simple and had me on my way quickly 10/10
14 September 2024
I have a good relationship with staff, having come to know several personally.
13 September 2024
They gave me a courtesy car and the staff were very pleasant
13 September 2024
See response for question 1.
12 September 2024
Excellent as always service from Lloyds BMW Carlisle.
12 September 2024
Comprehensive customer care
11 September 2024
love this place
11 September 2024
Service completed efficiently and speedily (including fitting new front tyres)
10 September 2024
Seamless plus car washed inside and out.
10 September 2024
Great servicing team and kept informed at all times.
10 September 2024
Because that is how I always feel after a visit to Lloyd's.
10 September 2024
Great service from pleasant, professional people.
09 September 2024
Serviced on time and MOT carried out
09 September 2024
Excellent seamless service from the start. Very courteous and professional staff.
09 September 2024
The service and additional work was all completed
09 September 2024
All work completed in the day at price stated and car passed MOT. Got lift there and back and all communication was good, so overall very happy.
09 September 2024
As above, polite staff and was made to feel valued which is important to me, we are all equal and it felt that way
07 September 2024
All the ladies from the service desk are just awesome. Can't fault anyone. The technician who serviced my car and sent me a copy of the health video, was clear and understandable. Great team.
07 September 2024
Good communication from Nathan
05 September 2024
From booking the service to pickup. I experienced professionalism of the highest standard and was treated with the greatest respect. A great company & team.
05 September 2024
Did not receive an MOT certificate with your receipts. Are these no longer issued?
04 September 2024
Great service with great staff
04 September 2024
Answer as abovd
04 September 2024
As per the answer in question 1
03 September 2024
Problem with my seat belt was sorted in a timely manner. Was quickly repaired and car washed and hoovered. Thank you!
03 September 2024
Car was returned washed ,staff where great
03 September 2024
I was disappointed with contact that was made. I was told on the phone someone would be in touch to confirm the issue/repair would be covered under warranty, I received no call. Also, no courtesy car was offered meaning I was left to sit and wait.
02 September 2024
Everything needed was carried out efficiently
01 September 2024
Always on time, and very professional when you check in.
31 August 2024
All the team were good to a tea.
29 August 2024
Efficient, helpful, great after sales service
29 August 2024
Car was clean, fully inspected and the service staff were extremely helpful
29 August 2024
On time and good job.
29 August 2024
Excellent staff and facilities
28 August 2024
Completely satisfied in every way, everything was done to the highest standard.
28 August 2024
Very helpful, polite and professional. I have a mobility problem at the moment and they will do a vehicle check for me. I have just bought a new X1 and they explained everything in detail, also if i had a question i had forgotton explained again.
28 August 2024
Always friendly, courteous and informative.
28 August 2024
The staff were very, very polite and when I told them I needed another car, they drove me to my place of work in their own car
28 August 2024
Had an MOT along with general vehicle check and complimentary wash and vacuum. All carried out satisfactorily.
26 August 2024
Very professional
24 August 2024
Fitted us in at our convienience.
23 August 2024
Everything was completed on time - staff friendly and competent
22 August 2024
Very well organised and communicated well on the phone as kept the car longer than originally thought.
22 August 2024
As again very good
22 August 2024
Even though I was running late for my appointment * due to major road works / delays on Scotland road * the service reception staff were very understanding and were still able to complete my service.
21 August 2024
The service was good and I would have given 5 stars had the promised help with the BMW app taken place.
20 August 2024
All jobs completed to my satisfaction, kept informed at all times
19 August 2024
Very quick. Informative.
19 August 2024
Totally satisfied
19 August 2024
It does what it says on the tin
18 August 2024
Courteous professionalism
18 August 2024
Completed when expected. Communications made quickly. Got car back as planned.
16 August 2024
Everybody is on the ball, keeping you informed and up to date with progress.
13 August 2024
Due to programming difficulties my car was not ready to collect at the designated time. A replacement car was arranged to allow me to get home and return when work on my car was completed.
13 August 2024
Know what they are doing.
12 August 2024
I live in Glasgow and was booked in for 10am. however I arrived at Carlisle at 8am and explained that I had a meeting in Northumberland in the afternoon. Nathan Taylor said they would do their best to have the car ready ASAP. It was finished midday.
12 August 2024
Always professional, polite and friendly. Explain everything to you about your visit.
12 August 2024
Courteous staff
10 August 2024
Car running well and beautifully clean.
08 August 2024
Everyone was great, very friendly and helpful. Helped me in different aspects other than the service. For example finding me a part number for my alloys and part exchanging my current vehicle
07 August 2024
From the second you walk in till you leave the customer service from all is excellent
07 August 2024
I had had 4 very bad experiences with lloyd and I had vowed never to go back, but due to the recall I had no choice. Shaun (Sean?) the service centre manager dealt with me and he left me feeling very different this time round a credit to Lloyd
06 August 2024
As usual.
04 August 2024
Excellent service always. Very helpfull.
04 August 2024
Work completed on time car returned clean
03 August 2024
Very friendly
02 August 2024
Smooth process and helpful including a lift home due to not having car for the afternoon.
02 August 2024
Service was v.good, however cost would put us off
02 August 2024
Service desk girls were efficient and friendly all done with a smile.
01 August 2024
Always excellent service. Thank you
31 July 2024
Excellent service and advice given. Caring and responsible towards customers.
30 July 2024
Positive interaction with receptionist, booking team and service advisor.
30 July 2024
Everything undertaken as asked
30 July 2024
Excellent staff nothing is a problem
29 July 2024
From checking in to picking my car up post service, all first class.
29 July 2024
It was excellent as always
28 July 2024
Very satisfied
28 July 2024
No issues kept informed about my car
28 July 2024
Always willing to help out where they can and 5 star service.
28 July 2024
Yet again Lloyd's over-promised on how long it would take and under-delivered. I have to chase-up my car when work has been completed. The service advisers are not proactive when the work has been completed but keys not returned.
27 July 2024
Great staff and superb premises
27 July 2024
It's an easy experience. They go out of their way to be helpful.
26 July 2024
Never any issues, always a pleasure.
25 July 2024
.
25 July 2024
great as always 10/10
23 July 2024
Easy to drop the car off and got a service car as well.
23 July 2024
the tyre replacement was completed quickly and communication was good . We had a delay in returning the car to my home address. If I had a contact number which I could have used to clarify expected timing this would have been easier.
23 July 2024
See above
22 July 2024
Excellent
22 July 2024
As above
22 July 2024
Always helpful and keen to resolve any issues
20 July 2024
All went as planned
20 July 2024
As always doing a great job,always very friendly
20 July 2024
I have no reason not to score 5 stars. I was completely satisfied..
19 July 2024
Clear and quick reception. finished on time at agreed cost. Comfortable place to wait
19 July 2024
No issues
18 July 2024
Work was completed in the time stated. I was most pleased with the wash and vacuum, I have never seen my car look so good, congratulations to the person who did this.
17 July 2024
Again, the sales advisor I dealt with, Tim was very helpful and caring throughout the whole purchase process.
17 July 2024
From start to finish everyone was eager to help.
17 July 2024
Trust
16 July 2024
Information regarding the service professionally relayed via video.
16 July 2024
Faultless
16 July 2024
Nothing's perfect when it comes to customer satisfaction; the better it is, the more we expect.
14 July 2024
Good service , as efficient as it could be and i will use garage again.
14 July 2024
Job was done as promised and I was very happy with the politeness and competence of staff
14 July 2024
Couldn't fault the service
14 July 2024
I was very happy with the service provided
13 July 2024
Simply because everything recommended was carried out as explained.
12 July 2024
They keep you updated on the service by sending you a video of your vehicle. Letting you know if anything needs doing.
11 July 2024
I was allowed to travel home in a courtesy car and my own car was repaired and ready for collection next day
10 July 2024
Same reason as above difficult to find fault.
10 July 2024
Customer service is first class as always.
10 July 2024
Unsure if one of the warranty jobs has been corrected
09 July 2024
Knowledgable and friendly staff. Very good, clean environment and facilities
09 July 2024
Fault was fixed efficiently and swiftly.
08 July 2024
Staff are very helpful
08 July 2024
Extremely satisfied, I received a health check video of my vehicle, a lift into town and a complementary wash and vac.
08 July 2024
Can't fault it.
08 July 2024
I was pleased that I had a courtesy car arranged which allowed my day to run smoothly.
07 July 2024
Efficient
07 July 2024
As always fantastic
06 July 2024
Carried out exactly what was asked for.
06 July 2024
My vehicle was looked after impeccably
28 September 2024
I have been dealing with Neil Monroe for over 12 years now and would not buy a car from anyone else. Very knowledgeable and always available to assist throughout the entire process.