OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
260 ratings and 127 comments received in the last 90 days.
11 April 2025
John Shaw our salesman took the time to explain, in detail, all functions of the new car. At no time did we feel we were being rushed.
03 April 2025
Very professional service right from the start of assisting me in finding a BMW that suits all my needs, through processing all paperwork smoothly, to an excellent delivery of my car and a full rundown of all the functions of my new car.
02 April 2025
Excellent servic
01 April 2025
Purchasing was wee managed by Neil. No issues and the paperwork went smoothly
31 March 2025
Nothing too much trouble
30 March 2025
Communication as to progress of car build and delivery date was excellent. Was told not to hesitate to make contact if I had any questions after purchase
29 March 2025
Amazing experience. Sales rep helped through out.
27 March 2025
Completely satisfied. Neil ensured we understood the controls & we know we can contact him if we have any queries & importantly he always responds. He also was checking in with us to ensure everything was in order for a smooth handover.
24 March 2025
This was my best car buying experience in seventy years of motoring
13 May 2025
Staff were courteous. And my car was returned nice and clean.
13 May 2025
A quick and good job
11 May 2025
Work completed to a high Standard
11 May 2025
Too expensive
10 May 2025
Friendly, courteous and efficient staff
07 May 2025
The moment our car arrived at BMW Carlisle and when Kellie realised our circumstances, the service and communication has been nothing short of incredible.
07 May 2025
All went as planned with no delays. Good feedback after the MOT.
05 May 2025
Staff are fantastic
05 May 2025
Happy with everything
04 May 2025
I needed a nail removed from a tyre which was identified during the service and was told I would need to wait until 1pm. I was waiting in the waiting area from 845. so declined, seemed excessive!
27 April 2025
Very professional