OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
180 ratings and 93 comments received in the last 90 days.
22 June 2025
Very good pleasure doing business
17 June 2025
Rob made the whole process so easy, arranged a test drive for me which ultimately led to me buy my X7
05 June 2025
Very satisfied with the purchase and the delivery
03 June 2025
Lovely clean, bright and modern showroom. Excellent.
03 June 2025
The purchase process and handover was very smooth and easy. Rob handled everything for us, and advised us all the way through, including handling our plate transfer for us.
18 May 2025
All the staff at the Carlisle BMW are so friendly and helpful. It's a real pleasure to go in there.
27 April 2025
Very professional
11 April 2025
John Shaw our salesman took the time to explain, in detail, all functions of the new car. At no time did we feel we were being rushed.
30 June 2025
To expensive for oil change.
29 June 2025
Faultless service not only in the workshop but also by the customer care service team.
26 June 2025
Car was clean and tidy
25 June 2025
Always first class,any problems are always sorted out.
25 June 2025
Staff are always polite with plenty information takin and relayed.
24 June 2025
From every phone call, to every conversation with a member of staff, the level of service was outstanding. I was kept informed of what was happening with my car, how long it would take, and what could be done to assist me. Absolutely brilliant.
23 June 2025
On time, well looked after, good communication.
22 June 2025
Great team
21 June 2025
You expect and you always receive.
21 June 2025
Very efficient, thorough and informative.
22 June 2025
All went so easy