OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
240 ratings and 119 comments received in the last 90 days.
03 June 2025
Lovely clean, bright and modern showroom. Excellent.
03 June 2025
The purchase process and handover was very smooth and easy. Rob handled everything for us, and advised us all the way through, including handling our plate transfer for us.
18 May 2025
All the staff at the Carlisle BMW are so friendly and helpful. It's a real pleasure to go in there.
27 April 2025
Very professional
11 April 2025
John Shaw our salesman took the time to explain, in detail, all functions of the new car. At no time did we feel we were being rushed.
03 April 2025
Very professional service right from the start of assisting me in finding a BMW that suits all my needs, through processing all paperwork smoothly, to an excellent delivery of my car and a full rundown of all the functions of my new car.
02 April 2025
Excellent servic
01 April 2025
Purchasing was wee managed by Neil. No issues and the paperwork went smoothly
31 March 2025
Nothing too much trouble
08 June 2025
See comment above.
08 June 2025
Because of problems I had with them not accepting the BMW voucher I had for £250 because I had lost the email. I had written the voucher no down but I had lost the email
08 June 2025
People who know what they are doing and talking about BMW cars.
07 June 2025
What was needed to be done was carried out and within the time scheduled
05 June 2025
Everyone is friendly and the majority of awareness is really second to none.but it does just take one person to get it wrong to make the customer feel less secure.
04 June 2025
As above. Plus car was cleaned and valeted
03 June 2025
once car arrived at site, work done within 3 hours. Service team Annie was great help via phone calls prior to arrival to confirm availability of tyre.
31 May 2025
I always feel that the service I am given is personal and I feel valued. Excellent service always
27 May 2025
Work carried out to a high standard
25 May 2025
Friendly staff, car was ready on time.
05 June 2025
Very satisfied with the purchase and the delivery